1. Karen A. Gustafson
kaginfla@gmail.com
https://www.linkedin.com/in/karen-gustafson-61030b3
(904) 382-6575
Professional Summary
Software Quality Assurance Analyst experienced in the functional test cycle for custom analytics
software using Agile Development processes. A proven leader who excels in team environments where
multi-tasking and organization is required. Communicates effectively, and masters new information and
technologies quickly and easily.
One Call Care Management Jacksonville, FL 05/16 – 09/16
Contractor – Senior Quality Assurance Analyst – Responsible for functional and regression
testing of computer software for the Workers Compensation sector.
• Analyze functional requirements and technical specifications to develop comprehensive test plans for
One Call's Dental/Doctor application.
• Execute test plans for system and regression testing to insure that software functions as designed.
• Report and track defects using Axosoft On Time Defect Tracker.
Payspan, Inc, Jacksonville, FL 05/13 – 05/16
Team Lead/ Senior Quality Assurance Analyst – Client Delivery – Manage a team of five Quality
Assurance Analysts for Payspan's Client Delivery organization.
• Responsible for hiring, training, motivating and evaluating the CDQA team.
• Ensure client implementations are configured and delivered to production according to business
requirements documentation.
• Manage team workload and coordinate resources to ensure clients go live on time and without incident.
• Develop use cases based on business requirements and execute test plans for client User Acceptance
Testing (UAT).
• Ensure client specific functionality is delivered to Production without defects.
• Manage change request testing and delivery to UAT and Production.
Software Quality Assurance Analyst – Responsible for functional testing of custom, web-based
computer software for use in the Financial Services industry.
• Analyze functional requirements, specifications and design documents related to the software
development life cycle.
• Verify EDI files are received into the system, properly mapped, and processed without error.
• Verify all incoming and outgoing files (834, 835, etc.) are properly formatted and contain the proper
information accordng to business requirements documents (BRD).
• Develop and execute test plans and use cases for unit, system and regression testing using jMeter,
Microsoft SQL Server, FileZilla, and Postman. Maintain test case repository using Quality Center.
• Participate in Agile development process, report and track defects using JIRA.
• Collaborate with development team to resolve issues and release software according to software

2. release schedule.
Lender Processing Services Jacksonville, FL 01/13 – 05/13
Contractor - Quality Assurance Analyst – Responsible for functional and regression testing of
custom computer software for use in the Mortgage industry.
• Analyze functional requirements and specifications using Enterprise Architect.
• Develop and execute test plans for ECM (Enterprise Content Management) and DRS (Document
Review Solutions) systems.
• Develop and execute test plans for regression testing to insure that software functions as designed.
• Maintain test case repository, and report and track defects using Microsoft Visual Studio/Team
Foundation Server.
Oracle (formerly Taleo Corporation) Jacksonville, FL 02/05 – 12/12
Senior Software Quality Assurance Analyst – Responsible for functional testing of custom, web-
based computer software for use in the Human Resources industry.
• Analyze functional requirements, specifications and design documents related to the software
development life cycle.
• Develop and execute test plans and use cases for unit, system and regression testing to insure that
software functions as designed. Maintain test case repository using TestLog.
• Coordinate testing cycles between the Product Engineering and Quality Assurance departments to
resolve issues and release quality software according to a product release schedule.
• Practiced Agile and Lean development methodologies including Scrum, XP, and Kanban.
• Report and track defects using HP Quality Center, Seapine TestTrack Pro, and other internally
developed tools.
• Execute test strategy for mobile devices, multiple operating systems and web browsers.
• Ensure 508 compliance for all public facing functionality.
• Develop SQL queries to identify and manipulate test data using Oracle PL/SQL.
• Maintain testing websites with current code builds and database updates via an internally developed
release management tool.
• Troubleshoot, debug and isolate issues with software implementation and functionality.
Intelligenxia, Inc. Jacksonville, FL 09/04 – 02/05
Software Quality Assurance Analyst – Responsible for testing web-based software used to
extract useful information from unstructured data.
• Review all functional requirements, specifications and design documents.
• Execute test plans and use cases for unit, system and regression testing to insure that software
functions as designed.
• Report and track defects using Compuware software test tools.
• Collaborate with development team to resolve issues and release software according to product release
schedule.
IBM (Productivity Solutions, Inc.) Jacksonville, FL 11/98 – 09/04
Quality Assurance Analyst / Retail System Support Division – Responsible for test cycle of
software being developed by IBM for self-checkout machines installed in several major grocery and

3. retail chains in North America and Europe.
• Configure IBM computers with operating systems and custom software.
• Review all functional requirements, specifications and design documents.
• Execute test plans for unit, system and regression testing to insure that all software and hardware
releases to customers function as designed.
• Coordinate testing cycles within the engineering department to effectively maintain test cycles for
multiple customers with a variety of software and hardware platforms.
• Develop manual test plans for specific functions and requirements for each client.
• Debug and isolate issues with software implementation and functionality.
• Identify compatibility problems with POS systems.
• Coordinate efforts with Software Engineers and Project Managers to resolve issues and release
software according to product release schedule.
• Maintain and utilize MS Access database to track defects through the test cycle.
Project Coordinator – Coordinated the installation and implementation of self-checkout machines
at retail store locations throughout the eastern and southeastern regions of the United States.
• Traveled to installation sites throughout the United States.
• Provided database verification and reconciliation in custom software applications.
• Tested self-checkout machines for functionality per customer requirements.
• Provided store management/cashier training and support.
• Provided customer service on retail front line.
Champs Sports (Kinney Shoe Corp.) Jacksonville, FL 08/90 – 11/98
Store Manager – Directed the daily operations of a $1.2 million retail sports store.
• Responsible for hiring, training, motivating and evaluating a ten to twenty-five person team.
• Managed inventory control, security, visual merchandising and maintenance.
• Controlled wage budgets and sales forecasts.
• Responsible for all aspects of customer service and sales.
Education
Bachelor of Science Degree in Communications/Media from Indiana University of Pennsylvania
Continued job specific training via internal basic computer programming and database management
classes at Taleo. Instruction included HTML, Cold Fusion, Sql Server and Java programming languages.
Also participate in seminars and online training classes offered by Taleo for personal and professional
development.
Participated in numerous management seminars and workshops while at Champs. Topics include
motivation, customer service and selling techniques, fair employment practices, hiring persons with
disabilities, and scheduling for a successful business.