3. • So we’re getting good at Team Kanban
• But (whisper it loudly), that’s only a Proto-Kanban
• The big benefits come when you do Kanban at
Scale
• But can we avoid a big transformation
for that?
What’s this all about then?
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4. I want to tell you a story…
Big Kanban @KanbanDan #LLKD16 #ScalingKanbanStyle
5. Meet Si
• Si is a Kanban guy
• Service Delivery Manager for team Alphanauts
• His team is going great guns and they’re started to get noticed
• Why can’t every team be like Alphanauts?
• Fast turnaround
• High commitment
• Predictable
• Calm
• Happy
• Everyone pulling in the same direction
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Photo credit Roo Reynolds & Leila Johnston
6. Si is going to have to share
• He’s been asked to scale his method, but…
• Si ‘knows’ that agile only works at scale with
• Cross functional teams
• And colocation
• Doesn’t it?
• DanCorp just isn’t like that
• Globally distributed teams
• Alphanauts are all in the UK, of course everyone else looks bad
• It has to be down to the co-location thing, hasn’t it?
• Or perhaps not
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7. Interconnected Ecosystem of Shared Services
• Many agilists subscribe to the school of cross-functional teams
• But when the organisation has spent all of those years building
the opposite, how could Si change everything?
• The problem he knew was Kaizen Vs Kaikaku
• Moving to cross-functional teams was a revolution
not evolution
• Instead Si decided to:
• leave the teams where they were
• help the organisation to manage the flow of value
through the whole ecosystem
Big Kanban @KanbanDan #LLKD16 #ScalingKanbanStyle
http://www.mroconnection.com/
9. The team of teams
• No team can do anything of value to the company on their own
• Just like no individual in Alphanauts could do anything on their
own. The team was the unit of delivery for user stories
• The whole organisation was the unit of delivery for user features.
• But each team worked wholly independently of each other team,
• No-one was aligned in DanCorp. Oh no!
Big Kanban @KanbanDan #LLKD16 #ScalingKanbanStyle
11. Si needed to create an aligned organisation
Big Kanban @KanbanDan #LLKD16 #ScalingKanbanStyle
Everyone is optimised towards
organisation wide benefit
Everyone is playing the same
game with the same goals
12. Enter the Service Delivery Manager
• Si’s new role was in effect the Service Delivery Manager for the
entire end to end value flow rather than just Alphanauts
• Si suspected that by bringing together the teams to work on the
right thing at the right time, Si could make DanCorp deliver
Service like it never had before.
• Everyone in DanCorp could ‘win’ together rather than just
burning calories to make heat!
• But what should we work on? Who gets to decide? Hmmm.
Big Kanban @KanbanDan #LLKD16 #ScalingKanbanStyle
14. • Trevor loved the idea of aligning DanCorp around service
delivery and volunteered to help as the SRM
• Trevor and Si worked together to
reposition existing meetings with
stakeholders and teams to focus on
• Strategy
• Operations
• Service Delivery
• Operations
• Delivery Planning
• Replenishment of work queues
Game on
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15. Subtle Changes, obvious benefits
• The approach wasn’t revolutionary, but the effects were
• Instead of each team being isolated from the common
goals, Trevor and Si helped them line up.
• Each team started replenishing their own queues
aligned with everyone else
• Instead of focusing on local benefit and targets, everyone could
see how they helped overall service delivery
• Everyone still did the same work, but now they seemed to be
pulling together rather than in separate directions.
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http://mokyn.com/sb/info.html
16. Was it all Roses and Daffodils?
• Yes. This is a story, not a case study
• Duration of work from end to end dropped dramatically
• Value delivery rate increased
• Defects dropped due to the focus on quality at every stage
• Motivation grew because everyone shared common purpose
• See Dan Pink’s book Drive to learn more about that
• Company performance improved and DanCorp dominated its
sector for years to come….
Big Kanban @KanbanDan #LLKD16 #ScalingKanbanStyle
17. But could it be real?
• Why not?
• What’s stopping us?
• What would we have to change to get there?
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18. What do you need to change?
• You need to make someone responsible for the end to end
delivery of value
• Like Si
• You need to make someone responsible for facilitating the risk
assessment, sequencing, scheduling and selection of work
• Like Trevor
• Change the focus of some existing meetings
• Change policies to allow the focus on organisational goals
instead of local targets.
• Measures to see the improvements – Execs want to win!
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19. What wouldn’t have to change
• Where people work
• The organisation structure
• 95% of Job titles, roles, responsibilities,
skills of the people in the organisation
• Offices, departments pay scales…
• The changes are subtle and easy to implement without
a complete re-org
• Kanban truly is an alternative path to agility.
Big Kanban @KanbanDan #LLKD16 #ScalingKanbanStyle
20. Say NO to Transformation
Join the Kanban Evolution instead
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