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agile42 Leadership Culture Resilience www.agile42.com | All rights reserved. Copyright © 2007 - 2022
Effective Learning in the Age of
Hybrid Work
www.agile42.com | All rights reserved. Copyright © 2007 - 2024
Agile Saturday Tallinn
April 13th, 2024
All rights reserved. Copyright © 2007 - 2023
Happy to be here 😊
Giuseppe De Simone
Leader, Coach, Trainer
linkedin.com/in/giuseppedesimone
giuseppe.desimone@agile42.com
@giusdesimone
Why learning
Learning is critical to succeed in the world today
● Everyone needs to learn 3 new skills by 2030
● Skill development doubles employee retention
○ Employee turnover costs billions every year
● Learning is the top motivator for employees
5th Principle of Agile Manifesto
Build projects around motivated individuals.
Give them the environment and support they need, and trust
them to get the job done.
Autonomy Mastery Purpose
Why more skills
Project resourcing: the challenges of allocating people to work
● Finding people with the competences which fit that specific project
● Finding people who are available to work on that project
● Finding people who are willing to work on that specific project
Solution: Grow multi-skilled professionals
In-demand skills
How hard to find
2023 Skills in the New World of Work report
How to get hired in 2030
“If you take two people, one of them a learn-it-all and the
other one a know-it-all, the learn-it-all will always trump
the know-it-all in the long run”
1. Broaden your horizons
2. Deepen your knowledge
The hype of creating teams
Prerequisites for synergy
● Stable team
● Common Goal
● Need to collaborate
● Ability to help each other
Weick, K.E. and Roberts, K.H. (1993)
Need for stable teams
R=n*(n-1)/2
R=Relationships
n=number of people
Autonomy and hybrid work
Three fundamental team competences to
learn for autonomy:
● Ability to navigate conflicts
● Collective decision making processes
● Ability to give each other constructive
feedback
Conversation
● Why learning is important for you and/or
your company?
● What challenges have you experienced?
Share with the person next to you
Our experience
What we learned from:
● Educating and coaching 15 000+ teams
● Running 3 000+ classes
● 50+ coaches and trainers
● 15+ years
● 40+ countries
“The Great Training Robbery”
● Many education programs are ineffective
● Wasted time and money investment
● Passive consumption
● Don't address concrete job challenges"
Challenge #1
The 6 Trumps
Have learners often stand,
stretch, walk - anything that gets
the body moving
Have learners summarize,
ask/answer questions, discuss
or share in pairs or small groups
Have learners often take notes
or write post-its
Photos, icons, vignettes are
powerful learning and
memory tools
Divide your content-delivery
in max 20-min segments
CHANGE ANYTHING! Format,
activities, elements in the
environment,
Effective approaches for learning:
● Flipped responsibility
● Experiential learning
● Reflection and conceptualization
● Building relationships
Accelerated Learning
Individuals have different needs and preferences:
● A lot of push from the top
● Demanding compliance does not motivate
● Missed opportunity to care for people as human beings
Challenge #2
Culture and Leadership
● How can you support engagement, learning
and experimentation?
● How can leaders help people become the best
version of themselves?
Simple tools can help sometimes
Different learning for different people:
● Shared understanding of what, why and how
● Leveraging individual motivation to learn
● Respectful, not prescriptive
Co-creation
And different learning objectives:
● Understanding the basics
● Successful application in practice
● Convince, guide or advise others
Bloomʼs taxonomy
Ebbinghaus forgetting curve:
● Humans tend to significantly reduce memory
of new knowledge in a matter of days
● Various affecting factors:
○ Meaningfulness of the learned material
○ The way it is represented
○ Physiological factors (e.g. stress or sleep)
Challenge #3
3 stages of knowledge retention
● Encoding
● Storage
● Retrieval
The neuroscience of retention
3 brain areas mainly involved
● Hippocampus
● Neocortex
● Amygdala
● Reinforce the learning regularly
● Connect it to something learners already know
● Make it relevant for their job
● Deliver it in multiple ways
● Make it more fun and interactive
Overcoming the forgetting curve
Not just online self-learning
Blended learning
Large company:
● Several locations internationally
● Thousands of employees, different areas
● Pressure to shorten delivery cycles before itʼs too late! 😱
● … and they wanted training 🤔
Case study
“We want to be agile!”
“We want to respond quickly to market changes!”
“ We want to become more resilient!”
“ We are using SAFe, but it is not working!”
“We need employees to take on more responsibility!”
Three steps
1. Co-create
the program
2. Implement
and test
3. Measure
and improve
Learning journey
1. Self-learning
courses
2. Deep-dive
workshops
3. Application and
mentoring
What about AI?
Endless opportunities
● E-learning creation
● Real-time tutors
● Role-play scenarios
● Coaching agents
● Planning agents
● Pattern analysis
● Product Management simulators
● ……
…and risks
● Focus on tools and processes
● Cargo cult
● Excuse to cut jobs
● De-humanizing workplaces even more
● ……
What did you learn?
One word
Summary
3 challenges to effective learning
1. Ineffective education programs
2. Individuals have different needs
3. Ebbinghaus forgetting curve
3 countermeasures
1. Accelerated learning
2. Co-creation
3. Blended learning
All rights reserved. Copyright © 2007 - 2023
Thank you!
All rights reserved. Copyright © 2007 - 2023
● Conference Theme: Integrating Intelligence…
● Register here
● Discount code: ESTONIA10
Agile Coaching Sweden

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Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024

  • 1. agile42 Leadership Culture Resilience www.agile42.com | All rights reserved. Copyright © 2007 - 2022 Effective Learning in the Age of Hybrid Work www.agile42.com | All rights reserved. Copyright © 2007 - 2024 Agile Saturday Tallinn April 13th, 2024
  • 2.
  • 3. All rights reserved. Copyright © 2007 - 2023 Happy to be here 😊 Giuseppe De Simone Leader, Coach, Trainer linkedin.com/in/giuseppedesimone giuseppe.desimone@agile42.com @giusdesimone
  • 4. Why learning Learning is critical to succeed in the world today ● Everyone needs to learn 3 new skills by 2030 ● Skill development doubles employee retention ○ Employee turnover costs billions every year ● Learning is the top motivator for employees
  • 5. 5th Principle of Agile Manifesto Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done. Autonomy Mastery Purpose
  • 6. Why more skills Project resourcing: the challenges of allocating people to work ● Finding people with the competences which fit that specific project ● Finding people who are available to work on that project ● Finding people who are willing to work on that specific project Solution: Grow multi-skilled professionals
  • 7. In-demand skills How hard to find 2023 Skills in the New World of Work report
  • 8. How to get hired in 2030 “If you take two people, one of them a learn-it-all and the other one a know-it-all, the learn-it-all will always trump the know-it-all in the long run” 1. Broaden your horizons 2. Deepen your knowledge
  • 9. The hype of creating teams Prerequisites for synergy ● Stable team ● Common Goal ● Need to collaborate ● Ability to help each other Weick, K.E. and Roberts, K.H. (1993)
  • 10. Need for stable teams R=n*(n-1)/2 R=Relationships n=number of people
  • 11. Autonomy and hybrid work Three fundamental team competences to learn for autonomy: ● Ability to navigate conflicts ● Collective decision making processes ● Ability to give each other constructive feedback
  • 12. Conversation ● Why learning is important for you and/or your company? ● What challenges have you experienced? Share with the person next to you
  • 13. Our experience What we learned from: ● Educating and coaching 15 000+ teams ● Running 3 000+ classes ● 50+ coaches and trainers ● 15+ years ● 40+ countries
  • 14. “The Great Training Robbery” ● Many education programs are ineffective ● Wasted time and money investment ● Passive consumption ● Don't address concrete job challenges" Challenge #1
  • 15. The 6 Trumps Have learners often stand, stretch, walk - anything that gets the body moving Have learners summarize, ask/answer questions, discuss or share in pairs or small groups Have learners often take notes or write post-its Photos, icons, vignettes are powerful learning and memory tools Divide your content-delivery in max 20-min segments CHANGE ANYTHING! Format, activities, elements in the environment,
  • 16. Effective approaches for learning: ● Flipped responsibility ● Experiential learning ● Reflection and conceptualization ● Building relationships Accelerated Learning
  • 17. Individuals have different needs and preferences: ● A lot of push from the top ● Demanding compliance does not motivate ● Missed opportunity to care for people as human beings Challenge #2
  • 18. Culture and Leadership ● How can you support engagement, learning and experimentation? ● How can leaders help people become the best version of themselves?
  • 19. Simple tools can help sometimes
  • 20. Different learning for different people: ● Shared understanding of what, why and how ● Leveraging individual motivation to learn ● Respectful, not prescriptive Co-creation
  • 21. And different learning objectives: ● Understanding the basics ● Successful application in practice ● Convince, guide or advise others Bloomʼs taxonomy
  • 22. Ebbinghaus forgetting curve: ● Humans tend to significantly reduce memory of new knowledge in a matter of days ● Various affecting factors: ○ Meaningfulness of the learned material ○ The way it is represented ○ Physiological factors (e.g. stress or sleep) Challenge #3
  • 23. 3 stages of knowledge retention ● Encoding ● Storage ● Retrieval The neuroscience of retention 3 brain areas mainly involved ● Hippocampus ● Neocortex ● Amygdala
  • 24. ● Reinforce the learning regularly ● Connect it to something learners already know ● Make it relevant for their job ● Deliver it in multiple ways ● Make it more fun and interactive Overcoming the forgetting curve
  • 25.
  • 26. Not just online self-learning Blended learning
  • 27. Large company: ● Several locations internationally ● Thousands of employees, different areas ● Pressure to shorten delivery cycles before itʼs too late! 😱 ● … and they wanted training 🤔 Case study “We want to be agile!” “We want to respond quickly to market changes!” “ We want to become more resilient!” “ We are using SAFe, but it is not working!” “We need employees to take on more responsibility!”
  • 28. Three steps 1. Co-create the program 2. Implement and test 3. Measure and improve
  • 29. Learning journey 1. Self-learning courses 2. Deep-dive workshops 3. Application and mentoring
  • 30. What about AI? Endless opportunities ● E-learning creation ● Real-time tutors ● Role-play scenarios ● Coaching agents ● Planning agents ● Pattern analysis ● Product Management simulators ● …… …and risks ● Focus on tools and processes ● Cargo cult ● Excuse to cut jobs ● De-humanizing workplaces even more ● ……
  • 31. What did you learn? One word
  • 32. Summary 3 challenges to effective learning 1. Ineffective education programs 2. Individuals have different needs 3. Ebbinghaus forgetting curve 3 countermeasures 1. Accelerated learning 2. Co-creation 3. Blended learning
  • 33. All rights reserved. Copyright © 2007 - 2023 Thank you!
  • 34. All rights reserved. Copyright © 2007 - 2023
  • 35. ● Conference Theme: Integrating Intelligence… ● Register here ● Discount code: ESTONIA10 Agile Coaching Sweden