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Distributed Lean & Agile Teams in the Public Sector: Lessons Learned

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When Worlds Collide: Distributed Lean and Agile Teams in the Public Sector.

This presentation was given by Arun Kumar, founder & CEO of Kerika, at the Lean Transformation Conference in Tacoma, Washington, on Oct 21-22, 2014.

Over 2,700 attendees attended the conference, primarily from the public sector.

Published in: Government & Nonprofit
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Distributed Lean & Agile Teams in the Public Sector: Lessons Learned

  1. 1. Distributed Lean & Agile ©2014 Kerika, Inc.
  2. 2. ©2014 Kerika, Inc. Lean & Agile So, what are we talking about?
  3. 3. ©2014 Kerika, Inc. Lean, at 50,000 feet • Remove 7 forms of waste –Kaizen Events • Kanban Boards to optimize flow –E.g. by limiting Work-in-Progress • Focus on Continuous Improvement –Reprioritize daily (if you like)
  4. 4. Where would you use Lean? • Where work is coming in continuously –Is of the same size and shape –Can be done by you (Or someone like you) –Needs to be re-prioritized frequently • Examples: –Personal Kanban, Help Desk… ©2014 Kerika, Inc.
  5. 5. ©2014 Kerika, Inc. Melissa’s Task List
  6. 6. ©2014 Kerika, Inc. Agile, at 50,000 feet • Project iterations of fixed duration –Sprints, e.g. 2 weeks long • Commit to a chunk of deliverables –Sprint Backlog • Protected teams –Cannot change commitments midway • Reduce the cost of change –Re-prioritize at the end of each Sprint
  7. 7. Where would you want Agile? • Work is new –Therefore strategy is uncertain • Environment is fluid –Technology & demand is changing • Process improvement is rhythmic –Re-prioritize work episodically • Examples: –Any & all software development ©2014 Kerika, Inc.
  8. 8. Cross-Agency GIS Project ©2014 Kerika, Inc.
  9. 9. Distributed Teams are everywhere Non Profits ©2014 Kerika, Inc. Private Sector Public Sector
  10. 10. ©2014 Kerika, Inc. Non-Profit Sector • Non-profits are a cottage industry –Over 55,000 in Washington State –80% of them have less than $100K • They are service delivery organizations –Contracted to deliver civic services • They know how to leverage partnerships –That’s how nonprofits scale up
  11. 11. ©2014 Kerika, Inc. Private Sector Google is here Google’s CIO is here
  12. 12. Because no room is roomy enough ©2014 Kerika, Inc.
  13. 13. And no building is long enough ©2014 Kerika, Inc.
  14. 14. ©2014 Kerika, Inc. Public Sector • Collaborate across multiple locations –Only the tiniest agencies are collocated • Develop partnerships –Across agencies, across sectors • Support field teams –It’s not just about Olympia • Support Telework
  15. 15. Social Collaboration: You Are Here ©2014 Kerika, Inc. You are a member of multiple, evolving collaboration networks
  16. 16. What really matters? (for distributed teams to succeed) ©2014 Kerika, Inc.
  17. 17. ©2014 Kerika, Inc. This really matters • Visualization – See the work, spot the improvement • Visibility – Everyone on the same page • Integration – Tasks + Content + Conversations + People • Awareness – What happened when I wasn’t looking? • Empowerment – Pull, not Push
  18. 18. Visualization: See the Work ©2014 Kerika, Inc.
  19. 19. Visibility: Everyone, Everywhere ©2014 Kerika, Inc. What’s in progress?
  20. 20. Visualization: Process Flows ©2014 Kerika, Inc.
  21. 21. Visualization: Turn it up to 11 ©2014 Kerika, Inc.
  22. 22. Integration: Tasks + Content ©2014 Kerika, Inc.
  23. 23. Tasks + Files + Online Content ©2014 Kerika, Inc.
  24. 24. Integration: Tasks + People ©2014 Kerika, Inc.
  25. 25. Tasks + People + Conversations ©2014 Kerika, Inc.
  26. 26. ©2014 Kerika, Inc. The Post-It Palace at DOL
  27. 27. ©2014 Kerika, Inc. Where’s Scott?
  28. 28. ©2014 Kerika, Inc. Scott is in Spokane Hello, Scott
  29. 29. Awareness: What Happened? ©2014 Kerika, Inc.
  30. 30. Awareness: This Happened! ©2014 Kerika, Inc. This card changed
  31. 31. ©2014 Kerika, Inc. Situational Awareness Someone moved this card SoSommeoeononene e ac hdsaadinedgd se ocdom tnhetietshn citnagrd
  32. 32. Empowerment: Push vs. Pull ©2014 Kerika, Inc.
  33. 33. ©2014 Kerika, Inc. Remove ambiguity This card is…
  34. 34. Bottom line: Paper doesn’t scale ©2014 Kerika, Inc.
  35. 35. ©2014 Kerika, Inc. But software does
  36. 36. ©2014 Kerika, Inc. Demo
  37. 37. Revisiting the Post-It Palace ©2014 Kerika, Inc.
  38. 38. ©2014 Kerika, Inc.
  39. 39. ©2014 Kerika, Inc. Questions?
  40. 40. ©2014 Kerika, Inc. Arun@Kerika.com

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