Product = People
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Slides from #MPTCON Mind The Product Conference in London. Product = People. The Product we build is an outcome of the people we hire and the decisions they choose to make.
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Product = People
- 2. @nilanp HOW TO BUILD A CULTURE THAT BUILDS PRODUCT
- 6. @nilanp
- 10. @nilanp £500 MILLION IN TRANSFERS PER MONTH DOUBLING EVERY 3-4 MONTHS 1% OF ALL GLOBAL TRANSFERS HOPEFULLY SOONISH
- 11. @nilanp A COMMON THREAD ? @nilanp
- 14. @nilanp
- 15. @nilanp AN EMERGENT WAY OF BUILDING PRODUCT
- 16. @nilanp
- 17. HOW PRODUCT GETS BUILT AT BIG CO @nilanp
- 19. @nilanp CEO
- 20. @nilanp CPO / VP GROWTH / VP SALES
- 23. @nilanp ACCOUNTABILITY AND DECISION MAKING AT THE TOP OF THE ORG
- 25. HOW PRODUCT GETS BUILT AT STARTUPS @nilanp
- 27. @nilanp STARTUPS START WITH NO DATA @nilanp
- 28. @nilanp STARTUPS START WITH CONVICTION @nilanp
- 29. @nilanp FOUNDER HAS A VISION FROM GOD @nilanp
- 30. @nilanp THEY THEN MICROMANAGE IT OUT @nilanp
- 31. @nilanp@nilanp
- 32. @nilanp LIKE WATCHING A MOUSE GIVE BIRTH TO AN ELEPHANT @nilanp
- 33. @nilanp IF THEY ARE SUCCESSFUL @nilanp
- 34. @nilanp CPO / VP GROWTH / VP SALES
- 37. @nilanp ACCOUNTABILITY AND DECISION MAKING AT THE TOP OF THE ORG
- 40. @nilanp DEVOLVE DECISION MAKING TO TEAMS @nilanp
- 41. @nilanp
- 43. HOW EXACTLY HAVE WE GROWN ?
- 44. @nilanp EVANGELISM IS THE BIGGEST DRIVER OF GROWTH
- 45. WE BELIEVE WE CAN CREATE EVANGELICAL CUSTOMERS
- 46. SO WHY DO PEOPLE RECOMMEND OUR PRODUCT ?
- 50. TO ACHIEVE ADVOCACY YOUR PRODUCT NEEDS TO BE AN ORDER OF MAGNITUDE BETTER THAN THE ALTERNATIVE
- 51. BUT DON’T DO THIS AS “GROWTH HACK” DO IT BECAUSE THE WORLD DESERVES IT
- 53. @nilanp PEOPLE DO NOT TALK ABOUT MONEY TRANSFER IN THE PUB @nilanp
- 54. @nilanp GIVE YOUR CUSTOMERS STORIES TO TELL @nilanp
- 58. You can’t copy that !
- 61. HOW DOES THIS SCALE ?
- 62. @nilanp DEVOLVE DECISION MAKING TO TEAMS
- 63. WE WORK IN AUTONOMOUS INDEPENDENT TEAMS THAT FOCUS ON KPIS THAT MAKE A DIFFERENCE TO OUR CUSTOMERS AND DRIVE OUR GROWTH @nilanp@nilanp
- 64. @nilanp THE CURRENCIES TEAM WORKS ON LAUNCHING NEW CURRENCIES @nilanp
- 65. @nilanp IT IS AUTONOMOUS & INDEPENDENT @nilanp
- 66. Currencies Operations Verification Conversion Experience Virality Marketing @nilanp
- 67. @nilanp HOW DOES CULTURE SUPPORT THIS ?
- 68. @nilanp WTF IS CULTURE ANYWAY ?
- 69. @nilanp VALUES, PROCESSES & BEHAVIOURS
- 70. @nilanp VALUES
- 71. @nilanp
- 72. @nilanp
- 73. @nilanp
- 74. @nilanp THATS JUST COMMON SENSE
- 78. @nilanp EVERY PART OF THE PRODUCT IS OWNED
- 79. @nilanp ANY TEAM CAN CHANGE ANY PART OF THE PRODUCT
- 80. @nilanp@nilanp
- 83. @nilanp CROSS TEAM DISCIPLINES - Design - Engineering - Product - Data science @nilanp
- 84. @nilanp WHAT ABOUT COUNTRY TEAMS ?
- 85. @nilanp WE DO NOT HAVE A GLOBALLY SCALABLE PRODUCT
- 86. @nilanp
- 88. @nilanp PRODUCT MANAGERS AND THE EGO
- 89. @nilanp PRODUCT MANAGERS CANNOT TELL ENGINEERS WHAT TO DO EGO
- 90. @nilanp PRODUCT MANAGERS CANNOT TELL ENGINEERS WHAT TO DO @nilanp
- 91. @nilanp IF YOU FAIL TO INSPIRE AN ENGINEER YOU WILL FAIL TO INSPIRE CUSTOMERS
- 93. @nilanp TALENT
- 94. TRADE OFFS & CHALLENGES
- 95. TRADE OFFS - Consistency - Efficiency - Singularity of vision - Swiftness of collective decision making
- 96. CHALLENGES - Accountability - Failure - Intervention
- 97. @nilanp WHY DO WE OPERATE THIS WAY ?
- 98. @nilanp 60 TO 400+ TRANSFERWISERS IN 18 MONTHS
- 100. @nilanp
- 101. @nilanp A BANK COULD HAVE STARTED TRANSFERWISE AT ANY POINT IN THE LAST 100 YEARS @nilanp
- 102. @nilanp REFOCUSSING AN INDUSTRY FROM SHAREHOLDER VALUE TO CUSTOMER VALUE IS HARD @nilanp
- 104. ONWARDS @nilanp