1. KumCha “KC” Bertling
PO Box 8170 Redstone Arsenal, AL 35808
Cell: (256) 541-0450
Email: kum.c.bertling.civ@mail.mil or KCBertling@yahoo.com
OBJECTIVE: To manage and develop strategic program planning evaluations that will provide
adequate and effective measures for the organization mission.
Skills: Incomparable skills in working with challenging people and very diplomatic. Possesses
exceptional skills in leading the multinational group and love to implement new ideas.
Innovative and handles well under pressure. Very focused on mission prioritization and
resourceful. Excellent skills in networking with people. She is an entrepreneur and self-
motivated leader always seek to serve others with conviction.
EMPLOYMENT HISTORY:
Soldier and Family Program Manager: 03/31/09 to Present
Employer: U.S. Army Space and Missile Defense Command/Army Forces Strategic Command
Von Braun Complex, BDLG 5220, Redstone Arsenal, AL 35898
Grade: GS-0343-11/07, 40 hours/week
Supervisor: Greg Piper, (256) 955-4852, Yes, may be contacted
Security Clearance: Department of Defense Security Clearance November 2004/Currently
Periodic reinvestigation Security update in progress.
Serve as Soldier and Family Quality of Life Program Manager. Provide high level administrative
support to the command group and Executive Assistant of the Commanding General (CG).
Manage highly focused and result oriented Army Family Action Plan (AFAP) Program.
Proactively assess the program needs and provide recommendation to CG for the issues that will
impact the global Army Families quality of life. Prepare briefings, Executive Summaries, and other
documents for CG and Chief of Staff (CofS) in the development of program policies and
procedures. Prepare and assemble media kits for marketing the AFAP Program and Public Affairs
Office to publish information on the command website. Following duties are integral part of
position and performs effectively with strong personal conviction: plan, coordinate and execute
the annual mid-level Command AFAP Conference; ensure AFAP conference to mirror HQDA,
and follow their examples; prepare star notes/awards; design certificates; draft citations; put
together comprehensive workgroup booklet with valid information and personally bind them to
save funding; lead the conference workgroups to prioritize top three issues; brief CG and other
senior officials; train workgroup spokespersons how to brief CG with confidence during the
Report-Out; review all conference participants registration forms; ensures workgroups are equally
divided into appropriate number of demographics with diversities in every group; prioritize hotel

2. best values and present it to CG/CofS for approval; prepare cost comparison analysis and submit
to G-8 for funding; budget conference expenses and vigorously monitor all expenses; submit all
AFAP activities and list of participants to Office of the Command Counsel (OCC) for review and
approval; prepare comprehensive pre-conference packages including emergency contact
information, and provide it to participants; review and approve issue disposition papers drafted by
workgroups; prepare power point slides for In-Progress Report briefings to CG/CofS, senior
officials and spouses as required; prepare task orders for each command segments to provide
appropriate number of delegates, host conference kickoff dinner with a theme including the
command overview briefing; prepare risk assessment; follow up with issues that were briefed to
CG; prepare staff position paper with Subject Matter Experts, and send forward to HQDA for
further action. Successfully implemented the most effective and comprehensive Jeopardy like
contest game board for the Sexual Harassment/Assault Response and Prevention (SHARP)
Program training. Assisted the SHARP Program Managers in providing an effective training for
the entire command workforces to remember the preventive measures as individuals must,
Intervene, Act and Motivate one another to recognize threat to fellow Soldiers and Civilians.
SHARP Jeopardy game board was most effective way to emphasize how people can remember
what was taught.
Special Emphasis Program Manager: 02/08/08 to 03/30/09
Employer: PEO Missiles and Space
BDLG 5250, Redstone Arsenal, AL 35898
Grade: GS-0343-09/04, 40 hours/week
Supervisor: Barry Pike, (256) 313-3405, Yes, may be contacted
Served as a key advisor and as a proponent member to Brigadier General (BG) for Equal
Employment Opportunity/Equal Opportunity (EO) related programs. Achievements within a year;
won six first place awards in the Redstone Arsenal Community ethnic observance event static
displays and essay writing contests. Set up ethnic observance historical static displays with
extensive researches through websites, visits to the library, locating books, videos and posters
relevant to theme. Envisioned and produced multiple choice history quizzes open to entire Program
Executive Office Missiles and Space (PEO MS) staff to compete for small prizes and certificates
signed by BG. Promoted Special Emphasis and Federal Women’s program, established award
nomination criteria, Standard Operating Procedures, and prepare special certificates for BG to

3. present at the town hall meeting. Served as victim advocate program manager and managed the
Prevention of Sexual Harassment (POSH), Sexual Assault Prevention and Response (SAPR)
Programs equivalent to Sexual Harassment/Assault Response and Prevention (SHARP) Program
Manager. Served as key advisor for the BG and the organization members and provided
comprehensive educational programs through Garrison Equal Opportunity team. Performed data
gathering and analysis related to sexual assault and sexual harassment trends Army wide
information paper and provided to the BG. Developed Sexual Harassment Policy letters for BG’s
signature and served as key point of contact for the organization. Presented comprehensive training
programs were always focused on prevention methods of safe working environment. Emphasized
the importance of Senior Leaders involvement in educating the entire workforces with
comprehensive training opportunities and commitment to maintain prevention methods through
small class setting or hold group discussions. As a Victim Advocate Program Manager, received
40 hours of in class training and provided emphasis on personal courage and how to become a
victor, not a victim in any cases. Strongly emphasized on Intervene, Act, Motivate by utilizing the
Army campaign phrase to promote prevention. Actively fostered respectful treatment of others and
campaigned encouragement throughout the organization. With support of Garrison EEO/EO team,
ensured comprehensive annual Equal Employment Opportunity trainings with No Fear Act,
Prevention of Sexual Harassments, Anti-Discrimination, and Retaliation trainings are completed
by all military and civilian employees. Successfully completed 40 hours each, the Defense Equal
Opportunity Management Institute training for Special Emphasis Program Manager and Mediation
Certification Program and certified to mediate EO, EEO and Employment Disputes within
Department of Defense.
Executive Assistant to the Project Manager: 11/07/05 to 02/03/08
Employer: Precision Fires and Rocket Systems Office
BDLG 5250, Redstone Arsenal, AL 35898
Grade: GS-0343-09/04, 40 hours/week
Supervisor: Colonel David J. Rice (Retired in 2011).
Served as an Executive Assistant to the Project Manager (PM) of the Precision Fires Rocket and
Missile Systems Project Office (PFRMS). Received high ranking US and foreign military and
civilian visitors, escorted to staff members, greeted with warmest hospitality. Effectively executed
protocol responsibilities for high ranking US and foreign dignitary visitors dinners/lunches and

4. special ceremonies hosted by PM. Served as liaison between PM and human resource management
regarding day to day administrative management functions. Provided administrative/secretarial
support for various organization elements, and served as Executive Officer (GS-13) during 12
months vacancy. Exercised control over the appointments with absolute authority with
commitment time for PM. Prepared travel orders for PM including CONUS/OCONUS by utilizing
Defense Travel Systems (DTS). Prepared travel itinerary, orders and filed vouchers through DTS.
Booked flights, made hotel and conference reservations, ensured all changes are updated to PM.
Analyzed and screened all incoming phone calls and promptly forwarded them to appropriate
person among over 300 employees in the organization. Managed automated short/long-range
calendars, scheduled meetings and appointments without overlapping. Oversaw a wide variety of
daily administrative functions to ensure effective communication follows between PM and
division directors. Exercised responsibilities with an absolute authority to control calendar when
scheduling a meeting or appointment for PM and handled the matter professionally. Conducted
and completed in-depth researches, and analysis to improve overall award nomination processing
procedures. This effort reduced award nomination processing time requirements significantly.
Vigorously reviewed all outgoing correspondences for proper format, grammar, spelling,
punctuation, clarity of text and returned with required corrections prior to submitting for signature.
Served as administrative team leader, directed workshops and provided quality training for over
20 administrative staff on how to prepare technical/non-technical memorandums and coordination
sheets according to AR 25-50. Researched and analyzed training needs for the management staff
and made recommendation. Facilitated workshops and conducted personality trait training to staff
elements on how to develop skills to work with difficult people. Managed and maintained secure
confidential materials, incoming correspondences, and action documents. Prepared and reviewed
active duty military Officers Evaluation Reports, award nominations and routed them through the
chain of command. Reviewed all civilian award nominations, recorded and monitored timely
processing. Prepared bi-weekly schedule for other administrative staff to fill in the front desk as
needed.
Recreation Specialist/Equal Employment Opportunity Counselor/Special Emphasis
Program Manager: 11/30/95 to 11/30/00
Employer: Moral Welfare and Recreation/Community Activities Center
Community Activities Center, Hohenfels, Germany

5. Grade: NF-03, 40 hours/week
Supervisor: Troy Mason, contact information not available
Served as Recreation Specialist and Assistant Manager at the Community Activities Center (CAC).
Supervised five off duty Soldiers, two Department of the Army (DA) Civilians and two local
national employees. Established highly profitable and Family oriented programs well received by
community members. Implemented Miss Hohenfels pageant for the 9th through 12th grade high
school students to compete annually with essay, talent and modeling contest. Winner and four
runner-ups received community nonprofit organizations scholarships and other prizes. This
program was very successful and it became an annual event. Served as Special Emphasis Program
Manager for Equal Opportunity Programs. Worked closely with Equal Opportunity Advisor
(EOA) and Equal Employment Opportunity (EEO) and provided assistance for all EOA and EEO
related programs. As a collateral duty, served as a trainer for Training of Prevention of Sexual
Harassment (POSH) program equivalent to Sexual Harassment/Sexual Assault Response and
Prevention (SHARP) Programs. Provided quarterly sexual harassment training for entire
community workforces including military and DA Civilians. With EOA and EEO established
policy letter and guidance on preventing the sexual harassment in work places. Hosted no less than
ten ethnic observance celebrations annually and provided educational and cultural awareness
training. Successfully completed 40 hours of EEO training and served as EEO Counselor. Provided
DA Civilians about the timelines of filing any EEO complaints, Army policies of zero tolerance
of any discriminations or sexual harassments. Participated in management of individual complaint
settlements and provided recommendations on resolution at the lowest possible level. Effectively
served as EEO counselor and recommendations based on collected data through interviews, and
extensive research based on EEO regulations and the command policies. Initiated and collated data
from interviews conducted with complainer and management staff on every EEO cases. Performed
analyses and made recommendation of improvements with management and staff working
relationship. Monitored working progresses prior to closing complaint cases. Gathered data to
clarify Sexual Harassment complaints to ensure all facts are presented and ensured
confidentialities are never compromised. Always stayed on top of issues that required defensible
conclusions and prepared and distributed comprehensive reports to commander for final resolution
of each complaint cases settle at the lowest level possible without huge cost to the Army. Collected
data to identify trend, draw appropriate conclusions. Prepared and distributed reports to chain of

6. command for the final settlement of EEO complaint cases. Responsible for developing program
objectives, policies and performance measures to effectiveness with management to prevent future
EEO complaints. Served as advisor to the Better Opportunity for Single Soldiers (BOSS)
programs. While serving as BOSS advisor, provided special training for young Soldiers on Sexual
Harassment/ Assault Preventions and encouraged them to stay focus on the mission. As the BOSS
advisor, responsible for program management support, including strategic planning Single
Soldiers’ activities, prevention programs, operating policies and coordination of action plans.
Provided assistance to Army units, and conducting analysis of policy/program effectiveness.