1. Mr. JULIUS B. NERY
LinkedIn: https://www.linkedin.com/in/julius-nery-96006436
Email: julius_nery@yahoo.com
Mobile: +63.999.882.8687
CAREER SUMMARY
 An experienced Professional with 8 years of
extensive engagement on sales production,
customer service, account management, client
retention, people management, product branding and
merchandising, strategic marketing, business-client
negotiation, fraud prevention, inventory management
and retail operations management.
PROFESSIONAL EXPERIENCES
Retail Sales Officer
Smart Communications, Inc.
September 01, 2015 – June 16, 2016
 Supervise and coach Sales Associates and
Resellers to deliver outbound sales targets.
 Develop and implement sales programs.
 Promote Smart Postpaid Plans and/or services.
 Coordinate with internal resources to match
customer expectations and satisfaction.
 Negotiate with companies, organizations and
communities to offer Smart products and services.
 Attend monthly / quarterly meetings and prepare
activity reports, Post Evaluation and Business
Reviews.
 Record all transactions and stock replenishment.
 Present Smart Postpaid Plan proposals to clients.
 Manage work schedule, overtimes and manpower
cost of staffs.
 Fraud prevention and detection.
Customer Solutions Officer
Smart Communications, Inc.
March 16, 2010 - August 31, 2015
 Act as a Store OIC in the absence of Branch
Managers.
 Manage walk-in subscribers using the Customer
Ambassador Procedure.
 Guide Third Party Agency staffs on standard
operating procedure based on company policies.
 Deliver inbound and outbound sales targets.
 Record all transactions and stock liquidation.
 Process end-to-end handling of subscriber’s
requests.
 Partner with other companies, agencies,
organizations, institutions and communities to sell
and offer Smart Gold / Bro Postpaid Plans and
services.
 Conduct physical count of smart phones, sims,
laptops, collected money, etc. for the end-of-day
procedure of inventory and cashiering.
Customer Service Associate
Globe Telecom, Inc.
November 22, 2007 - September 03, 2009
 Answer calls and process customer requests.
 Produce sales thru Retention Program
 Guide co-team members on quality, customer
satisfaction and average holding / handling time
improvement.
RECOGNITIONS
 Accepted Gold Lion Award for 1st
Quarter of 2016
for hitting more than 110% production for Gold
Volume, Gold MSF, Bro Volume and Bro MSF, April
2016
 Accepted Gold Lion Award for 4th
Quarter of 2015
for hitting more than 110% production for Gold
Volume, Gold MSF, Bro Volume and Bro MSF,
January 2016
 Accepted Gold Lion Award for 3rd
Quarter of 2015
for hitting more than 110% production for Gold
Volume, Gold MSF, Bro Volume and Bro MSF,
October 2015
 Promoted to Retail Sales Officer with the function of
Channel Supervisor for consistently hitting and
exceeding the sales target, September 2015
 Assigned as an Officer-In-Charge, March 2012 to
August 2015
TRAININGS ATTENDED
 M-Swipe Terminal Training
Metrobank, Smart Tower, May 2016
 Promo Planning
Smart Communications, Smart Tower, May 2016
 Strategic Planning
Smart Communications, Tagaytay City, April 2016
 Merchandising Workshop
Smart Communications, Smart Tower, Dec 2015
 Iphone 6s and 6s Plus Product Training
Apple Philippines, Smart Tower, November 2015
 Samsung S6 and S6 Edge Product Training
Samsung Philippines, Smart San Lazaro, April 2015
 Apple iCloud Workshop
Apple Philippines, Icon Tower, March 2013
 Blackberry Smartphone Product Training
Blackberry Asia, Icon Tower, March 2013
 LTE Product Training
Smart Communications, Icon Tower, March 2013
 Wimax Pocket Modem Training
Smart Communications, Icon Tower, March 2013
 Apple iPhone Level 2 Training
Smart Communications, Smart Tower, March 2012
 Nokia Product Training
Nokia Philippines, PLDT Dansalan, March 2011
 Credit School Accreditation and Proficiency
Training
Smart Communications, Smart Tower, April 2010
 Sales Institute Training
Smart Communications, PLDT Dansalan, April 2010
EDUCATIONAL BACKGROUND
 University of the Philippines
Certificate in Personal Entrepreneurial Development
Graduated with Distinction
Open University, Los Banos, Laguna, 2011
 Pamantasan ng Lungsod ng Maynila
BSE - Social Studies
PRC Board Passer 2005

2. Intramuros, Manila, 2005
 Timoteo Paez Integrated School
Primary and Secondary School
Balut, Tondo, Manila, 1990-2000