PREPARE THE DINING ROOM.pptx

PREPARE THE DINING
ROOM/RESTAURANT
AREA FOR
SERVICE
JULIE ANN R. CORPIN

FACT
OR
BLUFF
Direction: Say FACT if the statement is
correct, and BLUFF if the statement is
incorrect.

2023 PREPARE THE DINING ROOM/RESTAURANT AREA FOR SERVICE 3
Cafeteria service refers to pre-packed
food displayed in a counter.

Counter services is ideal for diners
who go for fast service since they
have very limited time to eat.

The hospitals and prisons will be
considered as part of caterers.

The food service operation will always
be centralized to cater the customers.

There is food production in any food
service system.

Reservations are advanced table
bookings made at specific time.

An advantage of taking reservations
is that you know exactly how many
guests
you need to feed.

Overbooking is taking mores
reservations than the number of
tables and seat
available.

Every food service establishment
accepts reservation.

Reservations can limit the number of
walk-ins to the restaurant.

Questions to Ponder:
1. What is the conversation all about?
2. Who is Victoria Vida in the conversation? What does
she want?
3. Who is the receptionist in the conversation? Do you
think she manage to get all the information needed from
the guest?
4. In your opinion, what is the reason of the guest in
making a reservation in the restaurant?
5. List down the 5 important information that the
receptionist obtained from the guest based on the
conversation.

What is Food
Service?
2023
PREPARE THE DINING ROOM/RESTAURANT AREA FOR
SERVICE
16

Food Service
Food service is all about food and
beverages that are consumed out of
the home. It is the industry related to
making, transporting, or selling
prepared foods to restaurants,
hospitals, schools and lodging
establishments. Foodservice covers
a wide range such as hotel,
restaurants, cafes, cafeterias,
schools, hospitals, airports, etc.

TYPES OF FOODSERVICE SYSTEM
CONVENTIONAL
FOODSERVICE
SYSTEM
CENTRALIZED
(COMMISSARY)
FOODSERVICE
SYSTEM
READY-PREPARED
FOOD SERVICE
SYSTEM
ASSEMBLY-SERVE
FOOD SERVICE
SYSTEM
2023
SERVICE
19

20XX presentation title 20
1. Conventional Foodservice System
It is the most common type of all foodservice system. This kind of system assembled the
ingredients, and the food/dish is produced onsite. This system is usually used in cafeterias,
restaurants, small hospitals and school canteens.
Advantages: High degree of perceived quality, Food is served soon after preparation, Traditional
standardized recipes can be used.
Disadvantages: Labor intensive, Consistency, Higher food costs, Food safety

2. Centralized (Commissary) Foodservice System
Also known as central kitchen or food factory. A kind of food system wherein food are prepared
in one place then transported to a satellite kitchen, usually used in airline industry.
Advantages: Lower food and supply cost, Purchasing power, Ingredient control is improved, Lower labor
costs
Disadvantages: High initial capital investment for building and equipment, Transportation costs,
Perceived loss of quality, Food safety problem can affect many customers

3. Ready-Prepared Food Service System
The food is produced onsite and usually chilled or frozen then reheated and serve to customer. It
usually used by hospitals and prisons.
Advantages: Flexibility in scheduling food preparation, Lower labor cost
Disadvantages: Menu variety can be limited, Perceived loss of quality

4. Assembly-Serve Food Service System
This system, the food is purchased then stored either chilled or frozen for later
use. Then it will be portioned and reheated and serve to the customers.
Advantages: Lower labor costs, Limited equipment needs
Disadvantages: High food costs, Menu variety may be limited, Availability of menu items, Perceived
loss of quality

What is
Reservation
2023
SERVICE
24

Reservation is an arrangement to
have something (room, table or
seats) held for your use at a time. A
guaranteed seat brings in more
customers and increase revenue.
The call ahead seating will be the
additional of the main types of
reservation.
Purpose of reservation: table
reservation is made in advance to
have a table available at the
restaurant.
2023
SERVICE 25
Reservation

TYPES OF
RESTAURANT
RESERVATIONS

TYPES OF RESTAURANT RESERVATIONS
2023
SERVICE 27
1. Manual Reservation System (MRS)
Most probably, “manually” means enter it into computer, but it is one
on the restaurant site. It is not available via the internet or a third
party. They may also answer the guest’s questions, give accurate
directions to the restaurant and provide clear information.

2023 28
2. Online Reservation System (ORS)
Online reservation system enables the guests to check availability and
book online. Through website, where all the necessary information
needed for a reservation is keyed in by the guest.
SERVICE

2023 29
3. Call ahead seating
It reduces the guest’s wait time upon arriving at the restaurant. In this
type of reservation, the guest calls when they are on their way and
sets a specific time when they will arrive. Usually, restaurant will hold a
table for 20-30 mins.
SERVICE

INFORMATION NEEDED WHEN TAKING
RESERVATIONS:
NAME OF GUEST (WHO
MAKE THE
RESERVATION)
NAME OF PERSON
WHO WILL USE THE
RESERVATION
DATE AND TIME
OF
RESERVATION
TABLE
PREFERENCES CONTACT NUMBER
NUMBER OF
PERSONS
SPECIAL
REQUEST (IF
ANY)

Advantages and Disadvantages of Taking
Reservation
2023 31
1. The main advantage for the establishment is the knowledge of
dining details;
1.1. Definite number of guests
1.2. Determine the specific time
1.3. Having faster service
SERVICE

Reservation
2023 32
2. The disadvantage was the sales may be affected especially since
the reservations may limit the number of guest.
SERVICE

Reservation
2023 33
3. Special Occasion
Advantage: Taking reservations can be opportunity for restaurants to
advertise what they offer while ensuring customer satisfaction.
Disadvantage: Too much competitor will encounter.
SERVICE

Reservation
2023 34
4. Fairness
Advantage: To be fair, some restaurants decide to run purely first
come, first serve basis.
Disadvantage: Some restaurants require their guest to make
reservation weeks or even months before their desired date.
SERVICE

Reservation
2023 35
5. Higher Checks
Advantage: The large party reserve results the increased of revenue on
the part of restaurant.
Disadvantage: Too much details presented to the guest.
SERVICE

Reservation
2023 36
6. Absent Customers
Disadvantage: When the reserving party does not show up, sales
suffer.
Advantage: Some restaurants charge a fee for no- show to cover their
losses.

TELEPHONE ETIQUETTE
2023 37
Phone etiquette is the way you use manners to represent yourself and your
business to customers via telephone communication. This includes the way you
greet a customer, your body language, tone of voice, word choice, listening skills
and how you close a call.
So, Proper phone etiquette is important to your company because it’s usually the
first contact point for a customer and represents how your business will treat them
in other conversations. Make sure to leave a great, lasting impression on every
customer who calls your business.

What is the
importance of
telephone
etiquette?
2023
SERVICE
38

TELEPHONE ETIQUETTE
2023 39
Proper phone etiquette is important to your company
because it’s usually the first contact point for a customer and
represents how your business will treat them in other
conversations. Make sure to leave a great, lasting impression
on every customer who calls your business.
SERVICE

General rules and Etiquette on how to take
reservations:
2023 40
1. Answer inquiries promptly, clearly, and as accurately as
possible.
SERVICE

reservations:
2023 41
2. Take note of specials, and changes in the menu and make
sure to inform guests about it.
SERVICE

reservations:
2023 42
3. Gather all pertinent information on the reservation from the guest
politely and efficiently. Accurately record reservation data on forms based
on establishment standards. Repeat the details of the reservations with the
customer. Confirm customer reservations prior to the arrival. Impart
additional information to the guest such as parking conditions and
directions to the establishment.
SERVICE

reservations:
2023 43
4. Always be calm and polite when speaking to guests. Don’t say, you don’t,
whether the person is whom the caller’s looking for. Tell him that you will
call him back after locating him. If you can’t find that person, then offer the
caller to receive any message on behalf of that person. If you know when
the person will be available, then suggest the caller to call him.
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reservations:
2023 44
5. Don’t share any personal contact address as long you are not sure
enough about the caller.
SERVICE

DO’s in Answering Telephone
2023 45
1. Answer the telephone promptly within 3 rings.
SERVICE

2023 46
2. Make sure the caller know your work area, your name and offer
appropriate greeting. If it is an inbound call, then just mention your
department and if it is outbound call then mention name of the hotel
with your identity.
SERVICE

3. Always have a pen and paper on hand, especially front desk
personnel should always be ready to keep records.

2023 48
4. Listen carefully. Pay close attention to details being expressed by the
caller.
SERVICE

2023 49
5. Make the caller feel that they have your undivided attention. Make
an occasional acknowledgement of what he/she says. Mention the
name of the caller, once established.
If you ask the caller to hold on, explain why. Wait for the caller’s
agreement before actually putting him/her on hold.
SERVICE

DONT’s in Answering Telephone
2023 50
1. People do not want to know the reason and are given the wrong
impression by such answers.
SERVICE

2023 51
2. Hang up without trying to close the conversation.
SERVICE

2023 52
3. Hang up without thanking the caller for calling.
SERVICE

2023 53
4. Put your least intelligent, least coherent staff in charge of the phone.
SERVICE

2023 54
5. Keep talking to another person while answering phone.
SERVICE

2023 55
6. Eating something while answering phone.
SERVICE

Check and Observe
2023 56
Group yourselves. You should have 3 members in each group. One of
you will act as guest and you will practice on taking table reservations
and ask the other member to evaluate your performance for you to
improve. Then, take turns. Use the rubric below.
SERVICE

Check and Observe
2023 57
SERVICE

PERFORMANCE TASK # 1: Taking Table
Reservations
2023 58
PICK AND PAIR. Ask assistance from one of your family member or a
friend and demonstrate on how to take table reservations. You may
choose one situation for your demonstration. Always remember,
Practice makes perfect!
SERVICE

Reservations
2023 59
PICK AND PAIR. Ask assistance from one of your family member or a
friend and demonstrate on how to take table reservations. You may
choose one situation for your demonstration. Always remember,
Practice makes perfect!
SERVICE

Reservations
2023 60
1. Sample Situation:
a. Total number of guest: A family consist of five members.
b. Purpose: Dinner Reservation
c. Date and time: June 11, 2020, 8pm
d. Contact information: (Mention a Name), 09123456789
e. Condition: Regular guest of the restaurant
No smoking area
f. Mode of payment: Cash/ Credit Card
a. Total number of guest: A newlywed couple.
e. Condition: First time to try the restaurant
No smoking area
SERVICE

Reservations
2023 61
a. Total number of guest: A family consist of five members.
e. Condition: Regular guest of the restaurant
No smoking area
a. Total number of guest: A newlywed couple.
e. Condition: First time to try the restaurant
No smoking area
SERVICE

2023 62
1. Differentiate the four-food service system and list
down examples of each four-food service system.
SERVICE

2023 63
2. Why is it important to have a reservation in a
restaurant?
SERVICE

2023 64
3. Give additional tips on telephone etiquette when
taking reservations.
SERVICE

2023 65
I. PERFORMANCE TASK 1.1 TAKING TABLE RESERVATIONS.
Instructions: When you feel confident that you have had
sufficient practice, and given the necessary tools and materials,
perform how to take a table reservation. You have the option to
perform what you have already practiced. Submit outputs of your
performance through a video together with the Reservation
Form, for your teacher’s evaluation which serves as your
portfolio. The results of your assessment will be recorded in your
Progress Chart. Best of luck!
SERVICE

2023 66
SERVICE

2023 67
Answer Multiple type of test on your module on pp
19-20
SERVICE

Thank you !
JULIE ANN R. CORPIN

PREPARE THE DINING ROOM.pptx

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