Scaling-up is about achieving an exponential increase in capacity and productivity without sacrificing quality. It's not a one-size-fits-all process, and you'll need to tailor your solutions to provide the polish, but the ten principles on this slide should form the basis of your strategy. Please use this link to check out my full article on LinkedIn: https://www.linkedin.com/pulse/business-transformation-getting-ready-scale-polish-jon-stephenson

1. 1. Adopt a purpose-led approach – embed an Agile work environment and build-in quality upfront
2. Develop cost-to-serve models – target key improvement areas and tackle the barriers to growth
3. Design a set of balanced scorecards – measuring performance against your stakeholders’ needs
4. Optimise service delivery – categorise demand, improve capability of response, eliminate waste,
automate processes, and anticipate the potential impacts of new products, processes, and systems
5. Engage with your customers – involve them in product designs and empower them to self-serve
6. Build a flexible resourcing model – to cater for all your peaks and troughs
7. Establish the right structure – create a team of specialists, not generalists
8. Grow your own – promote from within, but fill any skills gaps with new hires
9. Create shared context – help your people to understand the bigger picture
10. Stimulate ideation – encourage everyone to walk the end-to-end processes
Business Transformation – getting ready to scale and polish!
Jon Stephenson
https://uk.linkedin.com/in/stephensonjon