John Ross Godbey has over 10 years of experience in information technology, including virus and malware removal, troubleshooting computers and printers, software and hardware upgrades, and technical documentation and maintenance across Windows and Mac operating systems. He has worked in roles supporting gaming machines, Apple tech support, as a senior computer technician at Staples, and providing election technology support. His skills include networking, fiber optic and cable installation, and he holds CompTIA A+, Network+, and Security+ certifications.

1. JOHN ROSS GODBEY
6800 Cypress Road, APT#304, Plantation, FL 33317 (954) 530-5847
johnrossgodbey@gmail.com
INFORMATION TECHNOLOGY
Professional Skills: Virus Removal • Malware Removal • Spyware Removal • Troubleshooting PCs, Lapto
ps, and Printers• Software Updates• Hardware Upgrades • Technical Documentation • Maintenance • Sys
tem Backups- iPhone iOS/ MAC OS
Operating Systems/Network Operating Systems: Windows 8 • Windows 7 • Windows Vista • Windows XP
• Mac OSX/ Yosemite/Maverics/Mountain Lion
PROFESSIONAL EXPERIENCE
BANYAN GAMING - Production Technician
Install Operating Systems on EGM’s - Install Gaming Software on CPU’s - Stress test EGM’s for connectivity
& functionality - Install CPU’s, RAM, Microchips, Printers, Monitors,Bill Acceptors,ETC. - Troubleshoot EG
M’s - Maintain, Troubeshoot & Repair fiber optic network - Fabricate ethernet cables & SAS COM cables - Sup
ply Field Technicians with spare parts & troubleshooting solutions
TELEPERFORMANCE - Apple iOS Tier 1 Tech Support/Apple OSX Tier 1 Tech Support
Handle tech support calls addressing both hardware and software related issues,Solve, log & report issues throu
gh the appropriate channels, Proficient with the usage,servicing and troubleshooting procedures,Effectively co
mmunicating information with his/her team members and customers alike, Multitasking through multiple syste
ms while troubleshooting with customers, Accurately logging all interactions via Apple’s CRM system, Achievi
ng call center metrics including average handle time, customer availability as well as schedule adherence and co
nformance
STAPLES - Senior Certified Technician
Set-up home user networks, Install anti-virus software, Troubleshoot PCs, Laptops,and printers, Updates of RA
M, software, running maintenance programs, installing hard drives, Reimaging computers, Performing systemb
ackups for customers, Removal of viruses,spyware and malware
BROWARD SUPERVISOR OF ELECTIONS - EVID Tech Support Team/Computer Technician
Updated software, ran maintenance, and quality control checks on Electronic Voter Identification terminals (PO
S terminals), Performed maintenance and quality control checks on laptops and ballot printers, Set up wired and
wireless networks for early voting and election day at government buildings, malls, libraries and other public loc
ations, Programmed mobile devices for elections including cellular phones,tablets and laptops
CERTIFICATIONS - COMPTIA A+. Network+ & Security+