1. NicolaAllen
1 Corn Mill Court, Malin Bridge, Sheffield, S6 4TN
Mobile Tel: 07900693060
Email: nicolalallen@hotmail.co.uk
Education and Qualifications
RWE npower 2012-2014: ILM level 2 Certificate in Team Leading
Sunderland University 2008-2011: BA(Hons.) English Studies, Class 2:1.
Modules included: Stylistics: The Language of Fiction, Critical Approaches, Reading and Writing
the Short Story.
New college Durham 2006-2008: ‘A’Levels including: English Language (B), Ethics and
Philosophy (B), Key Skills Communication (level 3).
Netherthorpe School 2001-2006: 8 GCSEs including: Science Double Award (CC),English (A),
Mathematics (C), History (A), Graphic Design (A).
Work Experience
Executive Complaints Advisor, RWE npower, Peterlee/Rainton Bridge, January 2012-
May 2014
I originally joined the company as a Correspondence Advisor but moved to the Executive Complaints
Department to reduce their customer case load. Whilst successfully doing this, I undertook a course in
Team Leading, so that I could increase my confidence as an advisor and learn to understand how/why
we were driven by target management. After taking the course, I was given more responsibility within
my team, as we took on a higher case load and surpassed our daily targets.
Governess, Ouchy Alva Pastoral Ltd, North West Queensland, Australia, September-
November 2011
I was invited to live on a station in outback Australia and was employed to home school/nanny the
children, who were 2 and 5 years old. I followed a syllabus when teaching the children; however, I
learned to adopt a unique style of teaching with the youngest child, as his speech was underdeveloped
and we often used actions, as well as words, to communicate.
Housekeeper, Hotel Bannatyne, Durham, August 2008-August 2011
I worked at this hotel whilst studying at university. The job kept me grounded and the high cleaning
standards gave me a sense of discipline which helped me to focus better on my university assignments
and the results I wanted to achieve during my studies.

2. Sales Assistant, Bhs, Metro Centre, Gateshead, May 2007-December 2007
This was my first experience of formal employment whilst studying for my A-Levels at college. I
learned to operate a till which gave me the responsibility of handling money and customer enquiries
within a fast past environment. Working closely with customers to meet their needs helped to build
my confidence and the money I earned was used to pay for my driving lessons which would give me
further independence.
Other Experience
Working Holiday in New Zealand 2014-2015
 I developed my organisational and motivational skills by making sure that I was regularly
searching for jobs and contacting employers to check the progress of my applications. As I
was travelling with a friend, it was important to find work for us together; therefore, I had to
ensure that people would be interested in employing both of us.
 Throughout the trip, I enhanced my ability to negotiate when discussing rates of pay with
potential new employers. As there were two of us, I had to ensure that we earned equal
amounts which helped us budget towards future travel and activity costs more easily.
 I learned how to adapt to unanticipated situations whilst on my trip and develop a plan of
action when unexpected events occurred. It was imperative to think logically to ensure my
safety and that of my friend.
 As I was travelling to new places quite regularly, I was constantly meeting new people from
many different countries. This greatly strengthened my communication skills and allowed me
to appreciate people’s cultural differences.
Interests
I am a keen runner and am due to take part in the Great North Run 2015 & Stockton River Rat Race. I
feel that this helps greatly with my mental health and physical fitness. I really enjoy volunteering
within the community too and am particularly passionate about helping people who are suffering from
homelessness. On Christmas Day 2013, I volunteered to serve meals to homeless people visiting the
Crisis Centre in Newcastle. It was incredibly satisfying to see them experiencing happiness and
feeling like a part of something on such a special day.
Referees
Mrs Kelly Oliver, Executive Complaints Team Manager at RWE npower, Rainton House, Cygnet
Way, Houghton le Spring, Tyne & Wear,DH4 5QX. Tel: 0800 316 1492. Email:
kelly.oliver@npower.com (Team Manager).
Mr Colin Muir, Manager of Pareora Dairy Ltd, 365 Pareora River Road, RD2,Timaru, 7972, New
Zealand. Tel: +64276129020. Email: ckmuir@yahoo.co.nz (Manager).