1. Jo Ann Elder
4207 Chesterwood Way
Somerset, New Jersey 08873
Phone :(732)271-2582 or cell: (908)334-1836
joann.elder4207@comcast.net
Profile:
Enthusiastic, creative professional with over 20 years’ experience in the client relations and
business sectors Expertise in initiating projects for boosting productivity, increase efficiency,
quality of service, and enhance client satisfaction. Proven skills in strategic planning, training,
organization, research and improving operations through policies promoting a team-based work
atmosphere and superior customer service
Experience:
CSAV Agency, Iselin New Jersey 2001-2015
Documentation Auditor
Organized and detailed-oriented Team Leader
Planned and Implemented new ideas and solutions while boosting employee morale
Build and maintained customer relationship in a timely manner
Audit contracts
Reviewed and tariff filed all price data for accuracy completeness and consistency with the
federal maritime commission
Executed high phone inquiries while providing accurate and quality service to all clients,
vendors, truckers dispatched, terminals internal and external parties
Directed and performed documentation export and import releases
Analyzed, support day to day transfer pricing process, operation and reviewed timely
preparation of US federal transfers
Directed and maintained daily and monthly financial reports on cost control
Processed daily invoices
Maintained import and export shipments while controlling multiple cargo terminals on the East,
Midwest, Gulf and West coast regions
Traced and traced import and export movements
Reviewed and performed daily updates on operational systems, EDIdata, and equipment
utilization, lease on and off hires, all cargo transport, carrier insurances and vessel activities.
Provided employee training on overall cost/price, contracts, equipment process and client
communications
CHO YANG INC. East Rutherford, New Jersey 2000 - 2001
Senior Equipment/Intermodal Analyst
Processed management reports and operational functions for adequate procedures
Processed and contributed to creative thinking solutions.
Implemented and updated information while forecasting vessel allocation for all possible export
shipments
Direct contact with shippers, rail yards and terminals for cargo loading
Maintained and quote rail rates, tracked and traced in and outbound movements with direct
communication with customers.
Performed daily updates for carrier insurances, EDI data transactions

2. MITSUI O.S.K. LINES, Jersey City NJ 1996 - 1999
Equipment Administrator
Maintain empty rate list, correct; collect all PDI information and distributions. Coordinate all
information needed for surplus and deficit areas in USA.
Direct client contact, monitored and conducted board meeting with new and old accounts.
Maintained and forecast vessel allocations internationally.
Effectively maintained inventory for services rendered through economical utilization
Maintained and sold various cargo worthy containers internationally by providing professional
services and developed a vast increase in container sales with an added volume over 50%.
Maintained and processed per diem and demurrage invoices.
BCAP, Bayonne NJ 1990 – 1998
Manager
Planned, organized on a timely basis.
Direct contact with customers
Maintained corporate and residential accounts
Direct hired and delegate scheduled activities
Maintained staffing, accounts and balance sheets
Maintained and monitored inventory control.
Increased productivity and increased cost.
Education: New Jersey City University, Jersey City New Jersey
BACHELOR OF SCIENCE DEGREE IN BUSINESS
Skills: Microsoft Word, Microsoft Excel; EZ-Tariff, AFLS, Lotus Notes and various company
operational systems
References: Upon Request