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JENNIFER STORMS GENER8SHUNX@GMAIL.COM
3754 Chichester ve. 610­400­7081
Upper Chichester, PA 19061
SUMMARY
Experienced management professional with background in management, mortgage processing, property
management, and collections. Skilled at building highly productive teams, training frontline staff, and
creating processes mortgage processing. Well developed communication, planning, and organizational
skills. Thrives in a fast paced environment. Strengths include:
● Strategic Planning
● Process Management
● Coaching and Development.
● Creative thinker with the ability to successfully implement ideas.
PROFESSIONAL EXPERIENCE
CAPITAL ONE , Wilmington , PA 2015 – Present
Loan Coordinator 3
Process loan applications for purchase and refinance transactions through conventional, HFI financing and
asset lending
● Calculate income based on documents provided and restructuring loans as needed
● Review and clear all customer documents including signed forms, insurance, and title
● Maintain and track all vendor relations and documents
● Provide solutions to ensure transactions are completed
● Keep up to date on policy and underwriting guidelines along with all federal regulations
WELLS FARGO , Chester, PA 2006 – 2015
Home Mortgage Loan Processor 4
Process loan applications for purchase and refinance transactions through conventional, non­conforming,
FHA, VA financing and asset lending
● Maintain customer relations throughout the entire mortgage transaction
● Calculate income based on documents provided and restructuring loans as needed
● Review all title work for accuracy
● Assist HMC’s in structuring loans to meet guidelines
● Provide solutions to ensure transactions are completed
● Keep up to date on policy and underwriting guidelines along with all federal regulations
● Meet monthly goals consistently
● Received several quarterly service excellence awards
WELLS FARGO , Chester, PA
Collection Supervisor
Responsible for a team of up to 10 collection agents in a repossession environment.
● Hit team based goal above the average for other teams and corporate
● Conducted training on Redemption process to visiting managers
● Successfully worked on multiple projects to increase productivity including; systems training,
bankruptcy, triage, matured loans and small balance accounts
● Call monitoring and provided feedback and training based on calls
● Took over a new department and increased efficiency by over 20% the first month February 2011

2.
● Train employees on skip tracing techniques and the use of skip tracing systems such as LSMU,
Accurint and Innovis
● Facilitates interviews for open positions.
SELF EMPLOYED , York, PA
Property Manager 2002 – 2006
Ran my own 3 unit apartment building with responsibilities including collections, tax and city code
requirements, accounting, and general maintenance. I was also outsourced for leasing and maintaining 24
rental homes for a private owner.
FORWARD MANAGEMENT INC. , Madison, WI
Property Manager 1999 – 2002
Responsible for overseeing and the operations of nine properties, including both residential and
commercial properties. Managed a staff of ten regular employees plus eight contractors and
subcontractors. Processed and approved applications for rental units daily. Performed a comprehensive
market survey of the east, north and south side of Madison to increase rentals. Successfully reduced
vacancy and increasing the net operating income on seven of the properties that I managed.
Swinerton & Walberg Inc Colorado Springs, CO 1995­1999
Property Manager
Successfully oversaw a staff of 15 on a project based section 8 privatly owned apartment community.
Performed physical inspections of units, maintained and adhered to all HUD guidelines. Worked on
multimillion dollar rehab projects from the bid process to completion of projects. Performed all
recertificaitons for residents along with required fraud reporting to HUD.
TECHNOLOGY
Microsoft Word, Excel
EDUCATION
MATC Undergraduate Courses, Madison, WI
Coldwell Bankers Real Estate School, York, PA
Certification as an Occupancy Specialist (HUD)