Bridging Digital Divide for Deprived Groups

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互聯網學習資源中心
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網址 Website: www.WebOrganic.hk
Creating a Digitally Inclusive City
Mr. Tony Lee
General Manager, WebOrganic
24th October, 2014
1

Tony’s Bio
Tony Lee
Profile
Tony is a seasoned business manager and a forerunner in Digital Inclusion arena. He has extensive experience in business development and exploring opportunities in new terrain.
Education
Lingnan College HD, Business Computer Studies
San Francisco State University MBA, finance
Experience
PCCW Group (1992-2005)
AVP, Business Internet Solution
•Hold various posts in sales, marketing and consultant service.
•Strategize and formed Business Netvigator delivering a HK$600M business
HKCSS (2006-Present)
General Manager , WebOrganic
•Advocate, lead and create Digital Inclusion Projects for Hong Kong. Founded various DI platforms such as ITRC Forum, Techdonation, DCCA, Safer Internet Day and HK Digital Academy.
•Founded WebOrganic in 2011 providing internet access service and support to 300,000+ low income families.

介紹 Introduction
「有機上網」…
•是香港社會服務聯會全資附屬社會企業
•推行由政府資訊科技總監辦公室撥款的「一家一網e學習」上網學習支援計劃
我們的願景是帶給學生希望、機會和選擇
“WebOrganic” …
•Is a social enterprise wholly owned by the Hong Kong Council of Social Service
•implements the Internet Learning Support Programme sponsored by the Office of the Government Chief Information Officer (OGCIO)
Our vision is to give students Hope, Chance & Choice
3

Agenda
1.ICT Development & Global Benchmarking
2.ICT Development in Hong Kong
3.Digital Divide for Deprived Groups
4.Social Responsibility as a Global Citizen
4

Global ICT Development in Numbers
5
Mobile broadband
Mobile cellular subscriptions – 6.8 B
Internet users worldwide – 2.7 B
Mobile-broadband subscriptions – 2 B (30% penetration)
P.2, Measuring the Information Society Report 2013, http://www.itu.int/en/ITU-D/Statistics/Documents/publications/mis2013/MIS2013_without_Annex_4.pdf

Global Benchmarking
•ICT Development Index (IDI), ITU-United Nations
–The MIS report published annually since 2009
–Features key ICT data and benchmarking tools to measure the information society, including the ICT Development Index (IDI).
–The IDI captures the level of ICT developments in 157 economies worldwide and compares progress made during the last year.
Other indicators:
•World Development Indicators, World Bank
•Digital Opportunity Index, ITU & Korean Agency for Digital Opportunity (KADO)
6

ICT Development Index (IDI)
7
Economy
Rank 2011
IDI 2011
Rank 2010
IDI 2010
Korea (Rep.)
1
8.56
1
8.45
Sweden
2
8.34
2
8.21
Finland
5
8.04
5
7.89
United Kingdom
9
7.75
14
7.35
Switzerland
10
7.68
9
7.48
Hong Kong, China
11
7.68
12
7.39
Singapore
12
7.66
10
7.47
Macao, China
14
7.51
13
7.38
United States
15
7.48
16
7.11
China
78
3.88
79
3.58
Niger
155
0.88
154
0.88
http://www.itu.int/ITU-D/ict/publications/idi/material/2012/IDI-ranking.pdf

Section 2 ICT Development in Hong Kong
8

2014 Digital 21 Strategy
9
1.As the blueprint for Hong Kong's ICT development
2.First published in 1998
3.Regular update
4.Latest consultation in 2014
Vision Enhancing Hong Kong's status as a leading digital city requires collaboration amongst all stakeholders in the community, including the Government, the ICT industry, other sectors, the academia and members of the public.
Source: http://www.digital21.gov.hk/eng/index.htm
By Commerce and Economic Development Bureau

2014 Digital 21 Strategy
10
1.Digital Identity
2.City-wide Wifi
3.Wifi @Schools
4.Programme for Children
1.Innovative Platforms
2.Public Sector Information
1.Supporting Startup Ecosystem
2.Closer Collaboration with Mainland
1.Multi-platform Government Services
2.Paperless Solutions
3.Smarter City Infrastructure
Source: http://www.digital21.gov.hk/eng/index.htm

Benefits of ICT Development
1.Higher productivity
2.Easier for cross-geographic collaboration
3.More convenience
–All information at your finger-tip
4.Unleash creativity
5.Higher quality of life
–Healthcare, Communication, Education
11
In 2011, value added of ICT sector amounted to $115.4B (6.1% of GDP). 133 100 persons were engaged in ICT sector, accounting for 3.7% of the total employment Page IX, Hong Kong as an Information Society, http://www.digital21.gov.hk/eng/statistics/download/informationsociety2013.pdf

Section 3 Digital Divide for Deprived Groups
12

Voices of the Disadvantaged
If I were computer illiterate I wouldn’t have obtained employment
– Kim, visually impaired
13

Voices of the Disadvantaged
I don’t want to be left behind by society…
I am still useful…
I can use computer to do lots of things…..
– Mr Chan, 70+
14

What is Digital Divide (DD)?
•Internationally addressed as the divide between the rich countries and the poor ones in terms of ICT usage
•Key issues are
15
Level
Focus
Top Level
Across countries
Second Level
Within countries, across cities and regions
Third Level
Within cities, across ethnicities and disadvantaged groups
Accessibility
Affordability

•ICT Development Index (IDI), ITU-United Nations
ITU also measures Cost and Affordability of ICT
ICT Development Index Sub-indices
16
Sub-indices
Description
ICT Access
ICT readiness, and includes five infrastructure and access Indicators
ICT Use
ICT intensity, and includes three ICT intensity and usage indicators
ICT Skills
ICT capability or skills
Access
Afford
Use
Skills

Global Digital Divide
17
4.4 B people not online
11% more men than women using Internet (gender gap)
P.1 - 2, 12, Measuring the Information Society Report 2013, http://www.itu.int/en/ITU-D/Statistics/Documents/publications/mis2013/MIS2013_without_Annex_4.pdf

ICT Affordability
18
P.106, Measuring the Information Society Report 2013, http://www.itu.int/en/ITU-D/Statistics/Documents/publications/mis2013/MIS2013_without_Annex_4.pdf
HK per Capita GNI USD 54,260 (2013)

Digital Divide Measurement in HK
•Government statistics (thematic household surveys report 32)
–From 2001 onwards compiled annually
•Comprehensive Digital Inclusion Index
–Conducted by a research team since 2005
–Compiled every three years
•Accessibility index , Affordability index, Usage index & Knowledge index
19

Computer & Internet Penetration
20

Computer Penetration Across Income
21

Use of Internet By Age
22
Report No. 53, Thematic Household Survey,8th November, 2013, http://www.statistics.gov.hk/pub/B11302532013XXXXB0100.pdf

Using Edu Level as Proxy of ICT Skills
23
Report No. 53, Thematic Household Survey,8th November, 2013, http://www.statistics.gov.hk/pub/B11302532013XXXXB0100.pdf

Findings of Digital Inclusion Index
Sub-indexes
Older People
New Arrivals
Single Parents
Women
Children (low income)
Disabilities &/or Chronic illnesses
All Disadvantaged Persons
Accessibility
0.50
0.70
0.71
0.75
0.72
0.53
0.62
Usage
0.04
0.50
0.19
0.06
0.88
0.17
0.26
Knowledge
0.04
0.52
0.41
0.05
0.92
0.14
0.26
Affordability
0.50
0.71
0.48
0.62
0.00
0.54
0.52
CDII
0.27
0.61
0.45
0.37
0.63
0.35
0.41
Study On Digital Inclusiveness In Hong Kong, June 2009, Department Of Social Work & Social Administration, The University Of Hong Kong
24

Digital Divide for Deprived Groups
25
(3) Item E, P.10, Consultation Document, 2014 Digital 21 Strategy, http://www.digital21.gov.hk/eng/relatedDoc/download/2014D21S-booklet.pdf
Seven (7) deprived groups(1)
1.The elderly
2.Persons with disabilities
3.Students in low-income families
4.Homemakers
5.Single parents
6.New arrivals
7.Ethnic minorities
(2) P.1, Progress Report on Digital Inclusion, Legislative Council Panel
on Information Technology and Broadcasting, LC Paper No. CB(1)1783/11-12(03), http://www.digital21.gov.hk/eng/relatedDoc/download/Progress_DI_2012_e.pdf
3 Priority Groups(2)
(1) P.7, Progress Report on Digital Inclusion, Legislative Council Panel
on Information Technology and Broadcasting, LC Paper No. CB(1)1783/11-12(03), http://www.digital21.gov.hk/eng/relatedDoc/download/Progress_DI_2012_e.pdf
The Government will continue to implement targeted digital inclusion initiatives to bridge the digital divide (3)

What is the Impact on Poverty?
Poverty : cause of resource and opportunity
26
Dimension
Impact
Social
Excluded from new communication channels
Economical
Limited of accessing to information and knowledge
Technological
Lagged behind rapid technology change
Political
Contracted the right to participation
Creating new challenges and obstacles for minorities and deprived groups

Tackling Digital Divide
A.Policy Advocacy
1.National policy and targets to tackle digital divide
2.Free information flow
B.Strategic Initiatives
1.Providing Access to Internet
2.ICT Skill & Capacity Building
3.Barrier-Free Design
4.Dedicated Application and Content
27

A. Policy Advocacy - Digital Rights
•The term Digital Rights describes the human rights that allow individuals to access, use, create, and publish digital media or to access and use:
–computers
–other electronic devices,
–or communications networks.
•The term is particularly related to the protection and realization of existing rights, such as the right to privacy or freedom of expression, in the context of new digital technologies, especially the Internet.
28
Internet access is a basic human need

1.Giving people the basic ICT skills to participate in the knowledge economy
2.Closing the digital divide
3.Making the technology and electronic services accessible for disabled & elderly
4.Giving people broadband Internet access
5.Preventing economic exclusion from electronic commercial & public services
6.Preventing social exclusion from digitally connected communities
7.Using any digital technology to tackle social exclusion
8.Using any digital technology in communities to tackle area- based deprivation
29
A. Policy Advocacy - Digital Rights

Imagine…
•A holiday without mobile phone
•A holiday without the Internet
•A work day without mobile phone
•A work day without the Internet
•A week…
•A month and longer…
30

B1. Providing Access to Internet
•Some examples of providing access
1.Provision of equipment and connectivity
2.Establishment of ICT Access Point (Telecentre)
3.Subsidy or loan for disadvantaged groups to purchase or borrow computers
4.Recycling old computers or organizing donations of new computers
5.Support the not-for-profit IT operations or Internet Service Providers (Free WiFi)
31

B2. ICT Skill & Capacity Building
1.Induction and training to the underprivileged
2.Establishing and maintaining a group of volunteers
3.Facilitation for the disadvantaged individuals to support each other
32

B3. Barrier-Free Design
1.Promote practical design of equipment to suit the use of people with special needs
2.Barrier-free design of websites and software for people with disabilities
3.International Standards
33

34
B4. Dedicated Application and Content
•Cyberspace for disadvantaged population to learn, to share and to work
•Vertical portal sites for various disadvantage groups
34

Reference Initiatives & Projects
1.ICT Award
2.Digital Solidarity Fund
3.District Cyber Centres
4.TechDonation
5.Safer Internet Day
6.Web Accessibility
7.I Learn at Home
35

最佳數碼共融獎 ICT Award
推動弱勢社群學習及使用資訊科技
帶起健康及正確使用科技/互聯網的訊息
鼓勵各界發展不同類型科技產品及服務
引起公眾對數碼共融的關注
36

最佳數碼共融獎 ICT Award
Year
Award
Award Winner
Project
Achievement
2013
Silver Award (Service)
The Hong Kong Society for the Aged
Smart Use of ICT for Frail Elderly
APICTA 2013 Merit of Inclusion & Community
2012
Grand Award
Logital Co. Limited
Easy Hear
Winner of the Chairman Award of WITSA Global ICT Award 2012; APICTA 2013 Grand Award of Inclusion & Community; IAIR Awards 2013 …etc.
2010
Grand Award
The Hong Kong Society for the Aged
Brain Fitness Gymnasium for the Elderly
Winner of the e-Inclusion and e- Community, APICTA 2010
2008
Grand Award
Cyber Senior Network Development Association
Elderly Computer Tutor Training Programme
Certificate of Achievement, e- Inclusions and e-Community, APICTA 2009
37

Digital Solidarity Fund
•Govt led, Business sector supported, NGO conducted programs
•Included stories of beneficiaries, sharing by project organizers and major sponsors
Best Practice Sharing - Casebook
38

Digital Solidarity Fund - Granted Projects
"Project Insider" by an Integrated Youth Centre
•ICT as a means to promote racial harmony
•Use of digital photography and video production to engage teenagers of ethnic minority group with local youngsters
•Screening and roadshows of productions to promote message on social inclusion
39

District Cyber Centres
Since July 2009,
•Solicited HK$26m in-kind donations, majority are software licenses and broadband services.
•Provided over 170,000 drop-in hours and trained over 55,000 community members.
•Provided over 50 courseware available for downloading through the project website
•Issued 5,800 awards to 4,300 community members.
•Procured 581 sets of computers for cyber centres with over 40% discount.
Goal: Enabling needy groups of the community to access and use ICT and online services
1.Core service targets include elderly, women, disabilities and low-income families.
2.Supporting 57 cyber centres
40

District Cyber Centres
1.Supporting 57 DCCs, setting up ICT Access Points and literacy trainings
2.Procurement of hardware with special offer and instalment option
3.Provision of technical support
4.Engagement of sponsorship and funding for service advancements
5.Promotion of life-long ICT learning through Cyber Community Award Scheme
41

科技捐贈計劃 TechDonation
www.techdonation.org.hk
42

捐贈伙伴 Donation Partners
•
•Microsoft,
•Adobe,
•Cisco, (includes hardware like router, wireless, access point, etc.)
•Version 2, (NOD antivirus)
•SAP, (system development)
•GiftWorks (donor management)
43

國際互聯網安全日
•是由歐洲非牟利機構Internet Safety (InSafe)於2004年發起
•宣揚安全及負責地使用網上技術及流動電話為目標
•全球有多達65個國家及地區、超過500個活動支持響應
國際互聯網安全日Safer Internet Day
44

國際互聯網安全日Safer Internet Day
45

Web Accessibility Campaign
OGCIO is mounting a Web Accessibility Campaign to promote awareness and wider adoption of web accessibility design in public and private websites.
Recognition Scheme
Web Accessibility Handbook
Mobile Application Accessibility Handbook
Web Accessibility Seminars
Experience Sharing and Technical Workshops
Accessible Webpage Templates
Incorporating web accessibility into ICT curriculum
Web Designers' Corner
Legal Cases
46

Web Accessibility Campaign
•110 enterprises and organizations were lauded at the ceremony
–facilitate access by everyone including persons with disabilities
•In 2014, 136 websites and 31 mobile apps were recognised.
–117 websites and 23 mobile apps attained gold awards
–19 websites and 8 mobile apps received silver awards
47

推行機構
一家一網 e 學習
1.價格相宜的上網服務
2.價格相宜的電腦和靈活的付款方式
3.技術支援查詢及熱線
4.學生培訓
5.家長培訓
6.小組及個別輔導服務
Internet Learning Support Programme
48

Programme Progress
一家一網 e 學習
Internet Learning Support Programme
49

Section 4 Social Responsibility as a Global Citizen
50

Questions for You
As a student, you can…
As a future leader, you can…
51

Stakeholder Involvement
52
•Establish Policies on DI
•Digital Inclusion and Poverty Eradication
•Support research on DI
•Establish targets for DI
•Leadership in multi-stakeholder-team
•Establish sustainable financial infrastructure for NGO
•Turn digital divide into digital dividend
•Finance digital inclusion as business investment
•Charity donations
•Supply of volunteers to support DI programs in community
•Expert knowledge in ICT (design)
•Work with NGOs in program level
•Know the needy groups in community, feel their pulse
•Mobilize volunteers
•Conduct programs in community
•Accumulate know-how via practice
•Reflect needs of people to policy-makers
•Participate in policy advocacy
•Attitude and consideration on use of information
•(E-)Volunteering
•Recycling and Donations
•Helping someone
Government
Business
NGOs
Individuals

Global Citizen in Digital Era
53
Business
1.Turn digital divide into digital dividend
2.Finance digital inclusion as business investment
3.Charity donations
4.Supply of volunteers to support DI programs in community
5.Expert knowledge in ICT (design)
6.Work with NGOs in program level
Individual
1.Attitude and consideration on use of information
2.(E-)Volunteering
3.Recycling and Donations
4.Helping someone
Government
Business
NGOs
Individuals

Bridging Digital Divide for Deprived Groups

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