1. Jeevitha Rajasekaran
732/O, OPH Road New Ext,
Kadugodi, Mob: +91-7849009601
Bangalore – 560067 Email:jeevitha.rajasekaran@yahoo.com
PROFESSIONAL SUMMARY
• Sincere hard work, in accordance with the organization’s requirements and expectations, for the
achievement of mutually satisfying goals would be my utmost priority. Smart work and innovative
thinking will be an integral part of my work process.
• 3+ years of IT experience in the field of Java, J2EE, Struts.
• Work experience in enhancements, support and maintenance.
• Currently fulfilling the role of Senior Associate, ensuring application availability, SLA adherence,
monitoring and other routine support activities for production systems.
• Handled additional responsibilities in managing offshore environment.
• Active participation in crisis management.
• Nominated as Auditee for my supporting applications for IQA (Internal Quality Audit) and PCR
(Process Compliance Review)
• Responsible for Quality related documentation.
• Commitment to continuous learning, skill development.
• Ability to effectively communicate and co-ordinate with the team is one of my strengths.
PROFILE SUMMARY
• A dynamic professional with 3.1 years of rich experience in the field of Java, J2EE, Struts and
previously associated with RNTBCI (Renault Nissan Technology and Business Center India Pvt
Ltd.) as Senior Associate.
• Worked well in Java, J2EE, Struts framework, JBOSS, IBM Web console, Oracle 11g, SQL
Server 2008, Informatica PowerCenter 8.6.1, TWS 8.4 and ESB.
• Demonstrated abilities in analyzing system needs, evaluating end user requirements.
• Good mail, verbal communication skills with clients and users.
• Strong problem solving and communication skill coupled with confident decision making for enabling
effective solutions leading to high customer satisfaction.
WORK EXPERIENCE
Worked as “Senior Associate” in RNTBCI from July 2012 to August 2015.
AREAS OF EXPERTISE
Languages Java, Unix scripts
Java Technologies Core Java, J2EE, Struts, HTML, JSP, JavaScript
Database Oracle 11g, SQL Server 2008
ETL Informatica Powercenter 8.6.1
Operating System Windows 2003, Windows XP, Windows 7
IDE Eclipse, JBoss Developer Studio
Scheduling Tools TWS JSC8.4
Others ESB, IBM Integrated Solutions Console, Tera Term
CERTIFICATION
2. ITIL ITIL Foundation Examination from APMG International
Certificate No. 02305667-01-GB6Q
SCHOLASTICS
Examination
Year of
Passing
College/University Percentage
B.Sc. (CSE) 2012
Guru Shree ShantiVijay Jain College for Women,
Vepery, Chennai
87%
HSSC 2009 R.C.M Hr. Sec. School, Avadi, Chennai 92%
SSLC 2007 R.C.M Hr. Sec. School, Avadi, Chennai 93%
ACHIEVEMENTS
• School Topper in 10th and 12th class.
PROJECT DETAILS
Project1: NWS/CBS (Nissan Warranty System/ Charge Back System)
Client NML (Nissan Motor Limited)
Tools used: Eclipse, Oracle 11g, Informatica Powercenter 8.6.1, TWS, ESB, SQL Server 2008,
IBM Integrated Solution Console, HP SM7 Manager
Role: Production Support & Enhancements
Brief description of the project:
NWS is for the dealers to claim their reimbursement for their defected parts of Nissan vehicles.
NWS will get the dealer claims from the system named DMS (Dealer Management System) and validate the
claims whether it can be processed or not. After validation the result will be sent to the dealers and the claim
information in NWS is used by the system called GWS (Global Warranty System) for further processing of
claims. Currently NWS is used in India – NMIPL (Nissan Motor India Pvt Ltd.,) for validating the India
dealer claims.
CBS is to reimburse the claim amount from the respective suppliers from whom the parts are
purchased which are results in defects. CBS will get the claim information from GWS (Global Warranty
System) and calculate the reimbursement amount and send the Invoice and Pending Notice to Suppliers by
mail. CBS is also responsible for Accounting Data Creation which is the data used for NMIPL Finance team
for transaction purpose. Claim processing involves the activities like GWS Claims Acquisition, Supplier
Assignment, Claim Reimbursement Amount Calculation, Invoice and Pending Notice Document Creation
and Mail Sending, Accounting Data Creation (Month End Process). Daily Part price information from
GASS (Global After Sales System) will be updated in CBS which will be in turn used for reimbursement
amount calculation on Month Begin. Currently CBS is supporting for NMIPL and NMT regions.
Responsibilities:
• Handled Incidents (Inquiry, Service Request and Failure) Change management (Small
Enhancement and Gyoren), Problem Management (For repeated failures or other problems in the
application) based on client’s and NML Counterpart’s requirement.
• Performed NMT Rollout of CBS Application to extend the application usage.
• Worked on PowerCenter Designer to change/add the table field mapping from Source to Target
tables and PowerCenter Workflow Monitor to check the ETL Batch log.
• Fixing bugs in the application which are raised by users.
3. • Job Scheduling/Changing schedule in Production environment based on User requests and creating
Jobs Streams adding Jobs to the Job Stream in the TWS.
• Daily Check of Application, Log files, FTP server
• Job Monitoring for Daily and Monthly Jobs.
• Performing Month Begin Process and Month End Process with the co-ordination of GWS Team,
NMIPL and NMT users.
• Report statistics to client and to provide immediate fixes to the production amends.
• Prompt escalation for application and database errors.
Additional Responsibilities:
• Responsible for contacting Server Tower Team about the Server Restart, Disk Space Issue, etc.,
• Preparation of Monthly report of Quality Tower.
• Auditee for IQA (Internal Quality Audit) of NWS/CBS application.
Project2: GTSS (Global Techline Support System)
Client NML (Nissan Motor Limited)
Tools used: Eclipse, Oracle 11g, TWS, SQL Server 2008, HP SM7 Manager
Role: Production Support & Enhancements
Brief description of the project:
GTSS is a Nissan Feedback management tool which helps the users/dealers to explain the issues to the
Nissan authorities to solve the issues with the help of technical people. Dealers will be the end users of this
application and they will raise the issues (Ecall Creation) which they have identified/received from the
customer or other sources in the form of Ecall.
NSC (Nissan Sales Company) will be responsible for addressing the issues raised by the Dealer.
Dealers will be responsible for closing the Ecalls once it is answered by NSC. NSC will also be responsible
for raising an STR call to get the clarifications from technical people. NSC will be responsible for closing
an STR call once it is answered by the respective people. NML users will be acting as super users who will
be the administrator of this application (i.e.) User Configuration, User role assignment, Ecall Deletion,
Organization and Country addition, Language addition, etc.,
GTSS Application is currently used in Japan, China, Mexico, Brazil, India, NMEF (Nissan Middle East)
Responsibilities:
• Handled Incidents (Inquiry, Service Request and Failure) Change management (Small
Enhancement and Gyoren) as per NML Counterpart’s requirement.
• Report statistics to client and to provide immediate fixes to the production amends.
• Prompt escalation for application and database errors.
• Performed NMEF Rollout of GTSS Application to extend the application usage.
• Responsible of requirement gathering and documentation for the new enhancements of the system.
Project3: GSD (Global Sales Dashboard)
Client NML (Nissan Motor Limited)
Tools used: Visual Studio 2008, Oracle 11g, SQL Server 2008, Informatica Powercenter 8.6.1,
HP SM7 Manager
Role: Production Support
Brief description of the project:
4. GSD, a dashboard of visual summary of key sales information of Vehicles of Nissan Group across the
globe. GSD will acquire the raw sales information like Planned and Actual sales from the system named
IDEA (Integrated Database for Executing marketing Action) and calculate the required sales information
like Sales Volume, Market share, Total Industry Volume, Outlet Count and Throughput, CSI/SSI (Customer
Satisfaction Indicator, Sales Satisfaction Indicator) survey, etc., GSD system is used for the management
level people to know the sales status and make managerial decisions.
Responsibilities:
• Handled Incidents (Inquiry, Service Request and Failure) Problem Management (For repeated
failures or other problems in the application) based on client’s and NML Counterpart’s
requirement.
• Understanding the user queries and work accordingly.
• Solving the requests within defined SLA
• Job Monitoring of Monthly Jobs.
• Performing Monthly Update with the co-ordination of NML.
Additional Responsibilities:
• Responsible for Quality related Documentation
• Auditee for IQA (Internal Quality Audit) of M&S (Marketing & Sales) Tower Applications.
• Responsible for contacting Server Tower Team about the Server Restart, Disk Space Issue, etc.,
• Preparation of Monthly report of M&S Tower applications.
RESPONSIBILITIES SHOULDERED
• Responsible for monthly report creation and presentation to NML Counterparts.
• Responsible for Quality Documentation and Internal Audit.
EXTRA CURRICULAR ACTIVITIES
• Brought laurels to school and college by winning many Intra, Inter and State level competitions on
Essay Writing.
• Was the Vice Captain of the NSS Team in school during the year 2008.
PERSONAL DETAILS
Name : Jeevitha
Last Name : Rajasekaran
Date of Birth : May 21, 1992
Marital Status : Married
Languages known : English, Tamil
Passport Details : M5889297
PAN Details : AVWPJ3788P
Present Address : 732/O, OPH Road, New Ext.
Kadugodi,
Bangalore – 560067
I hereby declare that all the information furnished here is true and correct to the best of my knowledge and
belief.
