Arun Kumar has over 7 years of experience working for Hewlett-Packard as a Senior BPA. He currently serves as the Capability Lead for Access Management and Qlikview Doc Admin. His responsibilities include providing worldwide support, testing tools, and maintaining knowledge systems. He is proficient in tools like SFDC, EDW, UAM, and has leadership experience coordinating testing and acting as a team lead. Prior to HP, he worked for 1 year as a Senior Process Executive handling sales calls and escalations for a call center. He holds a BCA and seeks to contribute to organizational growth through continuous learning.

1. Arun Kumar A V
Email:arunkumarav1986@gmail.com
PH: +91 - 9731902911
CAREER OBJECTIVE:
Aim to be associated with a progressive organization that gives me scope to
update my knowledge and skills in accordance with the latest trends and continuous
improvements and to be a part of a team that dynamically works toward growth of the
organization and gains satisfaction thereof. And to take up challenging jobs that
promotes quality encourages continuous learning in the organization.
Total Work Experience: (7 years + 11 Month’s)
 Working for Hewlett-Packard from past 7 years & 1 Months as Sr
BPA (Individual Contributor)
1. UAM Project Lead
2. Qlikview Doc Admin
3. Process Lead (EDW L0 Support)
 ITIL@V3 FoundationCertified from APMG
International.
 Worked for RALF BPO SERVICES as an SENIOR PROCESS EXECUTIVE
for 1 year and 2 months
SKILL SET:
 Strong background in problem solving (Tools : - QMC, QVMS, QVAP, SFDC,
EDW, HPSM , ALM, HPQC & TechDirect)
 QlikView Doc Admin work.
 ANALYSIS and QUICK MARKET INTELLIGENCE with Superior business
yielding customers.
 CASE STUDIES on process flow barriers.
 Trained, directed and supervised learners in the process effectively.

2.  Flexible, focused and mission oriented team player.
 Researcher towards CONTINUOS IMPROVEMENTS in processes.
 Tracking process updates, Data presentation, Quality improvements in standard
work and the process SLA.
 Have end to end knowledge on the list of tools from support perspectives
(SFDC, EDW, Tech Direct , Boss, UAM, HPSM, ALM,& HPQC)
 WW SubjectMatter Expertfor some domain’s in EDW Yotta & UAM.
APPLICATION SKILLSET:
 Using DIAL page for updating the data freshness dashboard.
 Part of all Yotta new release testing from past 4 years and 9 months.
 Testing, Checking the SQL queries, handling all the issues related to the tools
(SFDC, EDW Yotta, BOSS, Eclipse, and Siebel).
 We create reports for the internal customers using few tools like (SFDC, EDW
Yotta, and Siebel).
 We handle all types of issues related to the tool’s SFDC, EDW Yotta, Siebel.
 We use to approve or reject access to these tools through UAM.
 I am the WW Subject Matter Expert for few domains in EDW Yotta.
 Got a capability lead transition for UAM too.
COMPANY: Hewlett-Packard
Core Tool: -
 EDW : -
Yotta is the HP global business intelligence application that serves as the
gateway to all data contained within the Enterprise Data Warehouse. Yotta
can be used to "ask any question, anytime" across multiple subject areas to
support both aggregate and detailed reporting.
 Domains Supporting: -
End to end changes in reporting, access management (UAM) and issue
resolution. Acting a mediator roll between end user and the development
team.
 PROJECTS AND IMPACTS:
Key Responsibilities:
 Providing support for the Internal customers at worldwide level based on ITIL
 Trouble shooting on the issues like Data quality, Tool errors, Access issues,
escalations etc

3.  Leading and coordinating testing activates of different tools with IT, Business
and support teams.
 Maintaining and contributing Knowledge Management system within the team
and with external users
 Coordinator for ISO activities in the team
 Monitoring & Updating data freshness of EDW database
WORK EXPERIENCE: 6 years + 11 Months
Role’s in Hewlett-Packard:
 Joined as Process Associate (2008 April), Promoted as Senior Process
Associate (2010 February), Promoted as Individual Contributor – BPA
(2012 August).
 Now working as a Capability Lead for “Access Management Process”
Sales & Marketing Department.
 Also working as a QlikView Doc Admin.
TESTING:
Role: Testing coordinator from Support Team perspective
Job Description:
 Manual testing of Yotta tool in each release & enhancement MTP, Also testing on
Siebel tool in MTP.
Responsibilities:
 Created test plans, decided testing strategies.
 Written test cases for - unit level, functional and integration testing.
 Effective defect tracking and reporting to improve communications and reduce
delay
 Regular communication with managementon the progress
 Coordinating with business testers and IT in the test cycle
 Log defects in HPQC
Tool: SFDC, Yotta, HPQC, Siebel, YMS & UAM

4. ANALYST:
Role:
First level IT-Support Agent
Job Description:
Providing support to the HP internal customers at worldwide level.
Responsibilities:
 Investigation on different issues like error messages, data quality, access
 Providing access to different business users by validating their job profile
 Working with IT on the major tool issues
 Regular communication on updates to the business user community
 Monitoring and updating data loads in EDW database
Tool: SFDC, Yotta, Siebel, HPSM, & UAM
ACHIEVEMENTS:
 Got the new transitions’ for the team “UAM”
 Ranked 1 throughout the year 2010 till date in top 26 members
 Error free transactions processing till date
 Appreciation mails from the clients & management for timely action on
discrepancies
 Timely action and escalating issues to our supervisor.
 Maintaining good relationship with the USERS
PROJECTS HANDLED/ing INSIDE Hewlett Packard:
 Governance Project for User Access Management
 SFDC r3 new release – Working on access project for all HP users (SFDC & Yotta
Migration Project)
 EDW Yotta Usages & Statistics
 User Access Management: (UAM Administration Lead).
 Data Governance Project from audit perspective
Name of the organization: RALF BPO SERVICES.

5. WORK EXPERIENCE: 1 years + 2 months
Position Held : SENIOR PROCESS EXECUTIVE
Job Profile: CALL CENTER (US PROCESS DISH NETWORK)
 We handle sales call every day to make sales.( DISH NETWORK-SATELLITE
CABLE CONNECTION).
 I as a senior use to handle escalations for collecting prominent information’s like
credit card codes and cv2 codes.
 We have also worked in MORTGAGE and REMORTGAGE process.
EDUCATIONAL BACKGROUND:
 Completed BCA (Computer Application in the year 2007 with an aggregate of 61%
COLLEGE- Sri Krishna College of arts and science, Bharathiar University.
 PUC from Govt. HR SEC School.(completed 2004)
Percentage achieved- 55%.
 SSLC from R.K.V HR SEC School.(completed 2002)
Percentage achieved -60%
LEADERSHIP QUALITY-
 Testing COORDINATOR (Hewlett Packard)
 Acting Team Lead (Hewlett Packard)
 UAM Capability Lead (Hewlett Packard)
 Ticket Manager (Hewlett Packard)
 Process Trainer(Hewlett Packard)
 NSS Chairman for my College (2003).
 Sports secretary for my College (2004).
 Leader of Partha sarathi Tamil manavar mandram.
 Cricket Team & Soft Ball Team Captain for Sri Krishna College of arts and science.
 Leading the team in sub junior level Indian Soft Ball Team, which held at Mumbai
& Cochin.
.
EXTRA CURRICULAR ACTIVITIES:
 Represented twice in sub junior level Indian Soft Ball Team, which held at
Mumbai & Cochin.

6.  Been a part of Coimbatore district cricket team and played under 14, 15 sections.
 Have played district league team B & D division
 Playing Bangalore 5th
division district team for the year 2012-2013 .
 Have won the snooker inter classic snooker tournament.
LINGUISTIC PROFICIENCY:
 ENGLISH, TAMIL, MALAYALAM, KANADA.
PERSONAL DETAILS:
Father’s Name: V.Annamalai.
Date of Birth : JAN 19th, 1986.
Sex : Male
Age : 29
Marital Status: Married
Mobile-No : + 91 - 9731902911
Signature: Date: