1. JAWAID AHMED
609 South Jensen Road Vestal NY-13850 Phone 3194006205 Jawaid52002@yahoo.com
Application for office Administration/ Medical Customer Services.
Dear Sir,
I am writing to express my interest in the advertised position cited above. As my
attached resume notes, I have more than 25 years’ experience of Law-analysis and
research writing, worked as Legal Assistant & Docketing Clerk I was maintaining a
computerized calendar and docket of litigation deadlines for my company, schedule
depositions, and prepare legal documents. I have adequate Medical
background/training I am proficient in MS Word, and possess excellent
organizational, interpersonal and grammatical skills. I have a degree in Law .I have
sound experience of Teaching, Banking, insurance, sales, cash-handling customer
services and office management I have adequate experience of performing following
duties:
(i) Maintaining Accounts (ii) Preparation and processing of legal documents (iii)
Providing customer service.(iv)Investigation and writing investigative and technical
reports.(V)Teaching and training.
I have submitted my resume for necessary consideration. I have been remained
involved in customer care services. I have rendered useful services in conducting
legal research in College of Law, University of Iowa. I am conversant with M/S office
including word, excel and power point software packages.
I possess solid interpersonal skills and written/verbal communication skills, strong
customer service skills, excellent math aptitude, excellent data
entry/communication skills. I am highly efficient in multi-tasking.
I have access to following resources:
I have Reliable car with good gas mileage, cell phone, IBM compatible computer with
high speed internet, printer/scanner, I am available for full /Part time assignment.
I confidently feel my education and my experience are best suited to this job. I can
do this job with high efficiency and can produce profound satisfactory result for your
office/organization.
If you have any questions or would like to schedule an interview, I can be reached at
319-400-6205.
Thank you for your time. Sincerely,
Jawaid Ahmed
609 S Jensen Road
Vestal NY 13850

2. JAWAID AHMED
609 South Jensen Road Vestal NY-13850 Phone 3194006205 Jawaid52002@yahoo.com

3. JAWAID AHMED
609 South Jensen Road Vestal NY-13850 Phone 3194006205 Jawaid52002@yahoo.com
PROFILE
 Enthusiastic goal oriented professional with significant years of experience in providing an
exceptional performance in all facets of litigation, management, administration, Teaching and
human resources.
 Proven ability to consistently deliver flawless services. Equipped with excellent work ethics;
possess strong sense of commitment, trust and leadership qualities with commendable track
record of reliability, pooled with absolute integrity.
 Excellent communication, interpersonal, skills.
 Telephone etiquette.
 I have adequate experience of performing following duties (i) Maintaining cash Account
registers. (ii) Preparation and processing of legal documents (iii) Providing customer service s
(iv) Investigation and writing investigative reports & teaching.
 I have been remained involved in customer services. I have rendered useful services in
conducting legal research in College of Law, University of Iowa. I am conversant with M/S
office including word, excel and power point software package.
 Linguistics: English(fluent), Hindi(fluent), Urdu(fluent), Punjabi(fluent), Persian(Intermediate)
EDUCATION & PROFESSIONAL DEVELOPMENT
LL.M. UNIVERSITY OF IOWA, USA  2012- 2013.
Bachelors of Science (Mathematics, Statistics, Physics)  B.Sc.  UNIVERSITY OF KARACHI, Pakistan  1974
Master of Arts (Economics) 1974-1976
Bachelors of Law  L.L.B  UNIVERSITY OF KARACHI, Pakistan  1990
Degrees are accredited by the World Education Services, U.S.A
PROFESSIONAL EXPERIENCE
1. Medical Customer Services Representative, EGS/Express Script Dec 2014 - Present.
(i) Attending telephone calls. ii) Building medical cases. iii) Strict Compliance of HIPPA laws iv)
Determination of signs and symptoms in the light of ICD-9/ICD10 Codes. v).Transmission of
information for Formulary/ preferred drugs. vi) Determination of Prior authorization /Patient level
Authorization for the Patients. Vii) Transmission of Faxes to Various Doctor offices viii) Disposal of
faxes received through doctor’s office.
2. Graduate Research Assistant, Iowa City, Iowa
College Of Law, University Of Iowa  USA
Aug 2012- December 2013.
 Working with senior law professors, assisting the Program Director in legal research and writing
research papers for Professors.
 Reading assigned books and articles, writing summaries of the full content, thereafter with
mutual discussion under the direction and supervision of Program Director, studying selected
items and books in detail for producing a research paper.
3. Front Office Receptionist, Americinn, Coralville ,Iowa 04/2012 to 09/2012
Provided assistance and customer support in daily management of hotel and staff; worked with
diversity of people from different ethnicities and backgrounds
 Ensured group specifics and individual guest request are met daily; ensured VIP's are checked in
and proper flawless quality services are provided
 Supported and led front desk, bell desk, health club and guest services associates
 Managed accounts and transactions
 Assured provision of all hotel service, such as check in procedures, professional telephone
etiquette, reservations, etc.

4. JAWAID AHMED
609 South Jensen Road Vestal NY-13850 Phone 3194006205 Jawaid52002@yahoo.com
 Performed word processing, data entry and other miscellaneous duties as delegated by the
Operations Manager
 Prepared, organized, and completed morning or evening front office reports
 Ensuring and observing Full security of Customers , Premises and equipment’s of the Hotel
4. Law Associate (Corporate Lawyer), Karachi, Sindh
GEO TELEVISION NETWORK AND JANG GROUP OF NEWSPAPERS  Pakistan
Feb 2008-Feb 2012
Keeping the company out of trouble by anticipating and helping to circumvent problems effectively
ensured that company is up to date on new business laws and regulations. Anticipate and guard
against legal risks of facing adverse consequence by the company.
 Draft corporate contracts and written statement of suit filed against GEO TV
 Provide legal opinion over the contents in GEO TV programs with reference to Laws and
fundamental rights of expression
5. Post Master, Karachi, Sindh
MINISTRY OF POSTAL SERVICES  Pakistan
Dec 2010-Sep 2011
Designed effective schemes of incentive to motivate employees for delivering quality and flawless
service to customers; Sales, Customer care services
Deputy Post Master. Karachi, Sindh
MINISTRY OF POSTAL SERVICES  Pakistan
Jan 2005-Nov 2010
 Critically assessed business issues keeping in view the market trend, customer behavior, use of
latest technology with its financial implications
 Ensuring and observing Full security of Customers, Premises and equipment’s of the Office .Sales.
Cash Handling.
6. Assistant Manager
RAMADA HOTEL  San Antonio, Texas USA
Mar-Aug 2005
Provided assistance and customer support in daily management of hotel and staff; worked with a
diversity of people from different ethnicities and backgrounds
 Ensured group specifics and individual guest request are met daily; ensured VIP's are checked in
and proper flawless quality services are provided
 Supported and led front desk, bell desk, health club and guest services associates
 Managed accounts and transactions
 Assured provision of all hotel service, such as check in procedures, professional telephone
etiquette, reservations, etc.
 Performed word processing, data entry and other miscellaneous duties as delegated by the
Operations Manager
 Prepared, organized, and completed morning or evening front office reports
 Ensuring and observing Full security of Customers , Premises and equipment’s of the Hotel