1. PROFILE:
I am a commercial, ambitious & highly motivated professional, experienced in Performance
Improvement, Customer Relationship and Business Development
 Highly professional, results driven and natural business leader with senior management experience within
Customer Experience , Property , Retail, Communications and Automotive Industry sales and a highly successful
business development background.
 Currently Sales Director / Client Relationship Director for UK & Europe for an Industry leading performance
improvement provider.
 Passionate about industry, its products and customers, with very wide and deep skill set gained from diverse and
varied assignments, combined with great knowledge, energy and an entrepreneurial flare.
 Commercially astute, innovative, creative and solutions orientated, I’m skilled in strategic & operational strategy,
P&L business finance with accountability, able to create, deliver and follow the sales & marketing plan with
success in working across diverse cultures.
 I offer huge amounts of experience in the areas of performance improvement, market research, sales, marketing
and implementation of the profitable business plan together with board-level negotiation skills and process
knowledge from manufacturers (Automotive OEMs) Franchised Retailers and National Clients. This has always
included initial contact, tender presentations, tender negotiations, piloting and coaching to c-sector clients through
to full delivery to the end. i.e. B2B and B2C real-world experience and success.
 Management experienced in delivery of Mystery Shopping, Automotive and OEMs, Property, Recruitment and
Communications with national responsibility to include project management, buying and negotiating skills,
franchise and concession management, training and development, including responsibility for senior managers
and accountable for profit and budget control
 Sales & Marketing Management experienced on a national basis with responsibility for multiple locations dealing
with high volume turnover, client development and relationship management
 I am extremely customer focussed with a customer centric business attitude leading to complete customer
satisfaction being the profitable leader to generate repeat and recommended business and increased client
satisfaction results by 33%
 Personally drove incremental new business sales of £1m per annum with full budget responsibly for all income
and revenue
 Nominated and won “Business Personality” for outstanding personal achievements in the special achievement
category and Business Personality of the year
 Turned the business into an multiple award winning company within 2 years of joining
 Managed a senior leadership team including all marketing activity – UK and Europe by coaching and mentoring
 Created and nurtured a variety of joint ventures and outsourcing partnerships resulting in reduced recruitment
costs and an increase in staff retention and managed recruitment, training and development of all account
managers / teams
 Act as “The Face of the Company”” for the organisation and key relationships with C-Sector clients from initial
contact through to successful delivery