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Ch4 01 bbcs4e-what is communication (1)
1.
PowerPoint to accompany Chapter 4 Presentation
1 WHAT IS COMMUNICATION ? Page 142
2.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 2 The act of communicating singing, writing, miming, gesturing, signalling, drawing, sketching, kissing, hugging, hitting, Punching or kicking
3.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 3
4.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 4 Message that is being communicated emotions, feelings, wants, needs, thoughts, ideas, opinions, facts, knowledge, information, warnings,
5.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 5 Means of communicating An audio tape on which you have recorded yourself talking. The accompanying letter that you have written. Poster that you have developed to advertise the new house.
6.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 6 Means of communicating Communication, then, can be understood as the act, the message, or the means of communicating with another person or group of people. Communication has been successful only when the person or group towards whom the message has been directed (often called the receiver) has understood the message exactly as the person who imparted the message (often called the sender) intended it to be understood.
7.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 7 Feedback For the sender, feedback may range from a simple request for the receiver to repeat what was said, to an invitation for the receiver to discuss the message. For the receiver, restating the message for the sender is a good check. Communication is a circular procedure that requires checking and rechecking that the message received matches the message sent. Without feedback, failure to communicate is likely.
8.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 8
9.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 9 Barriers or blocks can exist in the environment in which the people are communicating; in the system by which they communicate; or in the people who are trying to communicate.
10.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 10 Barriers to communication physical, emotional, psychological or intellectual.
11.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 11 Physical barriers In the environment or the workplace, such as loud machinery noise or obscured safety signage, can affect communication. In a telephone or two-way radio communication system, interference can interrupt contact. In people, disabilities such as deafness or failing hearing, and blindness or failing eyesight, can create a barrier to communication.
12.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 12 Emotional barriers, Emotions such as anger, resentment, frustration, dislike and hatred can get in the way of good communication. The presence of these emotions in the sender can override the content of the message. The presence of these emotions in the receiver can distort the perception of the message.
13.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 13 Psychological barriers People who as senders are continually aggressive, arrogant, judgemental, manipulative, confrontational or guilt inducing in their communication behaviour are unlikely to encourage the feedback that is essential to successful communication. Similarly, people who as receivers avoid, make light of, refuse to acknowledge or divert communication messages are avoiding communicating frankly about an issue.
14.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 14 Intellectual barriers A person’s lack of knowledge can limit his or her effective use of complicated communication systems such as computers. Not understanding the language of signs or instructions might jeopardise a person’s safety.
15.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 15 Intellectual barriers Similarly, the lack of a shared language could cause serious misunderstanding between a sender and a receiver. In the workplace, the use of language that is too technical for beginners, or the use of jargon with the uninitiated, can lead to problems. Also, the inability to read technical plans correctly can lead to expensive mistakes.
16.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 16 Overcome these barriers we must not make the assumption that it is the receiver’s responsibility to understand the message we are trying to impart.
17.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 17 Overcome these barriers If it’s our message, it is our responsibility to get it across. We must anticipate the possibility of the operation of physical, emotional, psychological or intellectual barriers to communication, and, by imagining ourselves in the shoes of the receiver, try to make sure that our communication avoids these barriers.
18.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 18 Both sender and receiver have the responsibility for successful communication. They work together to create understanding. They do this by checking that the message received is the same as the message sent. They check by seeking and giving feedback
19.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 19
20.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 20 The sender checks by: asking for the message to be repeated; asking questions; or asking for the message to be restated.
21.
SWSI: Basic Building
and Construction Skills 4e © 2009 Pearson Australia 21 The receiver checks by: repeating the message; asking questions; or restating the message.
22.
PowerPoint to accompany End of presentation Complete Worksheet
1 Page161
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