Busi comm


Published on

Published in: Education
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Busi comm

  1. 1. Definition of Business communication Rather than providing a theoretical, abstract, and academic definition of business communication, we give you a practical leadership instrument: Business communication is a tool that allows you to improve the performance of your employees, it allows you to improve th Verbal Communication The basis of communication is the interaction between people. Verbal communication is one way for people to communicate face-to-face. Some of the key components of verbal communication are sound, words, speaking, and language. At birth, most people have vocal cords, which produce sounds. As a child grows it learns how to form these sounds into words. Some words may be imitative of natural sounds, but others may come from expressions of emotion, such as laughter or crying. Words alone have no meaning. Only people can put meaning into words. As meaning is assigned to words, language develops, which leads to the development of speaking. The actual origin of language is subject to considerable speculation. Some theorists believe it is an outgrowth of group activities such as working together or dancing. Others believe that language developed from basic sounds and gestures. Over 3,000 languages and major dialects are spoken in the world today. The development of languages reflects class, gender, profession, age group, and other social factors. The huge variety of languages usually creates difficulties between different languages, but even within a single language there can be many problems in understanding. Through speaking we try to eliminate this misunderstanding, but sometimes this is a very hard thing to do. Just as we assume that our messages are clearly received, so we assume that because something is important to us, it is important to others. As time has proven this is not at all true. Many problems can arise is speaking and the only way to solve these problems is through experience.
  2. 2. Speaking can be looked at in two major areas: interpersonal and public speaking. Since the majority of speaking is an interpersonal process, to communicate effectively we must not simply clean up our language, but learn to relate to people. In interpersonal speaking, etiquette is very important. To be an effective communicator one must speak in a manner that is not offending to the receiver. Etiquette also plays an important role in an area that has developed in most all business settings: hierarchical communication. In business today, hierarchical communication is of utmost importance to all members involved. The other major area of speaking is public speaking. From the origin of time, it has been obvious that some people are just better public speakers than others. Because of this, today a good speaker can earn a living by speaking to people in a public setting. Some of the major areas of public speaking are speaking to persuade, speaking to inform, and speaking to inspire or motivate. To learn more about verba Components of communication 1. CONTEXT 2. SENDER-ENCODER 3. MESSAGE 4. MEDIUM 5. RECEIVER-DECODER. 6. FEEDBACK. 1. CONTEXT. Every message, whether oral or written, begins with context. Context is a broad field that includes country, culture, organization and external and internal stimuli. Every country, every culture and every company or organization has its own conventions for processing and communicating information. 2. SENDER-ENCODER. Sender is the person who communicates the idea, information, material, etc. He acts in the capacity of speaker, writer, or encoder.
  3. 3. 1. The message he intends to send 2. The message he actually sends 3. The message the other person receives or understands. 4. The other person interpretation of the message 5. The other person response. 3. MESSAGE. The message may be in the form of order, opinion, advice, suggestion, instruction, question answer or material. It is necessary and important that idea or message received be identical to the idea or message sent. It is possible only when both communicators sender and receiver are skillful in communication and its language. 4. MEDIUM Medium of communication includes letters report telegrams fax mailgrams cables telefax postals telephones charts pictures or any other mechanical device. Medium may be a person as a postman. It may be a device as a telephone. It may also be an organization as a post office or news agency. 5. RECEIVER-DECODER. The receiver is the decoder. He when receives decodes or interprets the message. Since perfect communication is not possible, there is deviation between the idea sent and the idea received or interpreted. If the receiver is skillful in communication then the deviation will be small. 6. FEEDBACK. Feedback can be an oral or a written message, an action or simply silence.
  4. 4. e performance of the teams within your company, and it allows you to improve the performance of your entire organization, all with the common purpose to execute the organization’s strategy, reach its vision, and fulfill its mission. If the business communication is effective … I At the employee level, it allows you to make decisions, provide feedback in an ongoing basis, make agreements, etc. b At the team level, it allows you to build an open communication environment that facilitates the creation of commitment, the creation of breakthrough ideas, the creation of trust, etc. t At the organizational level, it allows you to align your whole company in order to execute its strategy, reach its vision, and fulfill its mission. To implement with specific skills and tools this definition, take a look our other resources: