Today, increasing competitiveness by a distribution system which is managed efficiently is one of the most concerned issue to all FMCG companies. How to operate effectively and exploit the feedback from the market accurately and quickly is critical element for enterprises. With more than 25 years of experience in providing ICT solutions, Viettel has developed solution of DMS.One targeted to Retails & FMCG enterprises. Our solution is a comprehensive solution assists to manage distribution system, overcome all the problems and obstacles in distributing products from factories to local shops and increase revenue and working efficiency.

1. DISTRIBUTOR MANAGEMENT SYSTEM

2. AGENDA
1
DMS Solution
3
4
DMS.One Services
5 Demo
2
About Us
DMS.One Customers & Success
Stories

3. ABOUT VIETTEL GROUP

4. VIETTEL GROUP
• June 1st, 1989 established
• $10.8 Billions revenue in 2016
• 97 Millions subscribers worldwide
• 80,000 employees
• 11 countries
• 19 ranked of Telco Worldwide
• 1,500 IT Engineers
• Website: http://viettel.com.vn/en
Top#20 largest Tel-co & ICT services provider in the world.
Biggest provider of mobile services in Vietnam and one of the
fastest growing mobile service providers in the world.
Refer to http://viettel.com.vn/images/Viettel_Profile_2016_EN_20_6_2.pdf for more details

5. VIETTEL GROUP
• Viettel Financial Inclusion Service (BankPlus) won Gold medal in
“Best Deployment and Case Studies in Asia-Pacific”.
• Viettel Billing & Customer Care System 2.0 (BCCS 2.0) and Viettel
AntiSpam SMS (Antispam) both won Bronze medal in “Best IT
Products and Services for Telecommunications”.
Global Award: May 2016 IT World Awards 2016
• Overseas markets: Laos, Cambodia, Haiti, Mozambique, Peru, Timor
Leste, Cameroon, Tanzania, Burundi, Myanmar
• Business areas: Services, Electronics, Telecommunications,
Information technology.
Oversea Investment

6. • 1.500 IT Engineers, CMMI#3
• 100% In-house developed
• Large-scaled System: SMAS,
DMSOne, ShopOne, CA, VTracking,
BankPlus,…
OUR ICT SERVICEs

7. DMS SOLUTION

8. Branches
Company HO
Salesman
Salesman
Distributors
Salesman
Supervisors
Orders,
Stocks
Debt Product, Promotion
Information
Retailer/Outlet
DISTRIBUTION CHANNEL – GT OVERVIEW
Retailer/Outlet
Retailer/Outlet
Retailer/Outlet
Retailer/Outlet
Retailer/Outlet Retailer/Outlet

9. Branches
Company
Salesman
Supermarket
Convenient Store
Distributors
Salesman
Supervisors
Orders,
Stocks
Debt Product, Promotion
Information
Key Account
Key Account
Convenient Store
Key Account
Supermarket
Convenient
Store Supermarket
DISTRIBUTION CHANNEL – KA & MT

10. CHALLENGES
How to tracking sales
revenue instantly?
Sales & KPI target
setting?
How to manage outline
and market coverage?
How to manage the sales
team & information
actively and precisely?
Data Analytics (Business
Intelligence) ?
How to manage the
efficiency of promotion
programs/Trade marketing?

11.  GPS Tracking
 Sales Target & Result Monitoring
 Merchandising / Outlet Management
 Coaching & Salesman Activities
SALESFORCE MANAGEMENT
 Data integrity
 Centralized Database
CENTRALIZED MANAGEMENT
 Customer
 Promotion
 Sales Target
 Report
FLEXIBLE SETTING REAL TIME
A DMS SOLUTION?
 3G/4G Technology
 Online Applications

12. All-in-One Distributor
Management System Mobility-based Cloud-based
WHAT IS DMS.ONE?

13. DMS.ONE – SYSTEM MODEL
COMPANY
DISTRIBUTOR
SALESMAN
SUPERVISOR
OUTLET

14. DMS.ONE – SYSTEM ARCHITECTURE

15. DMS.ONE – KEY FEATURES
DistributorSalesman CompanySupervisor
 Salesman / Customer/
Route/MCL Management
 Sales Target / KPI
Management
 Market Inventory
Management
 Promotion Management
 Audit
 Lot-Date Management
 Real-time Report
system
 PO Management
 Delivery Management
 Salesman / Customer
management
 Inventory / Debt
management
 Sales Target / KPI
management
 Lot-Date Management
 Salesman Management
 Sales Target / KPI
Monitoring
 Field Coaching
 Route Management.
 Online Purchase Order
 Online notifications
/Online report/Online
Sales KPI
 Customer List
 Sales Route (MCL)
 Customer-Care Tools
(Performing, Product
introduction, Clip,
Gaming)
 Promotion Calculation

16. Real time
Processing
Online
Payment
Multi-
dimensional
Report
Closely
monitoring
Hierarchy
Management
Centralized
Data
BCCS
Viettel
2011
2008
Core DMS
BCCS Viettel
DMS.ONE
Lite/BI
2014
2012
BILLING AND CUSTOMER CARE
SYSTEM (BCCS)
OUR DMS ROADMAP
• DMS.One:
 100% self-developed
 Built from BCCS Platform
 Online & Onsite Support Service

17. DMS.ONE – ERP INTEGRATION

18. DMS.ONE – ERP INTEGRATION - sFTP

19. DMS.ONE – ERP INTEGRATION – SOAP

20. DMS.ONE – ERP INTEGRATION – SAP PI
For customer using SAP

21. DMS.ONE SERVICEs

22. • 20,000+ Salesman
• 7,000+ Distributors
• 50+ Large Enterprise in FMCG & Pharmacy industry
• Software Service: SaaS & On Premise
• Implementation Service: Nationwide
• Online & Onsite Support Service
Top#1 DMS Service Provider in Viet Nam
OUR DMS SERVICEs

23. SYSTEM OPERATION
IMPLEMENTATION DEVELOPMENT
SUPPORT
OUR DMS SERVICEs
Analyze, Design, Development,
Testing,… (Agile)
500 IT Engineers
Training End Users, Distributors,
Salesman, Supervisor, ASM/RSM,..
100 Trained Engineers
Online Helpdesk or Onsite Support
Trained Engineers for DMS.One
Network Operation Center (NOC)
1.000+ System Engineers (Telecom Service & IT Service)
Full-stack Solutions: 3G, Leased-line, Handheld, Data Center + above services

24. Receive Support
Requests
Response Support
Request
End of Support
Responsibility Support Step
DMS.One’s
Hotline
DMS.One’s
Hotline
DMS.One’s
Technical Support
Layer 1
Processing
Layer 2
Processing
NOK
NOK
OK
OK
DMS.One’s
Hotline
Viettel Manager Layer 3
Processing
OK
NOK
 Support time:
 Monday to Saturday, 8:00 AM to 6:00 PM.
 Exclusive of Sunday & Public Holiday
 Emergency Contact via Mobile Phone (Anytime)
 Support type:
 Email (Working Hours)
 Hotline via Telephone (Working Hours)
 Cell Phone (Emergency Call)
DMS SUPPORT SERVICE

25. Strong DMS Knowledge
(DMS.ONE products)
Experienced in massive-products
& Software as a Service
Multi-Layer Support
Helpdesk, Onsite, Technical Support
Experienced in Rolling-out the large-scale
DMS system for top FMCG companies
WHY VIETTEL

26. 2626
SAAS ON-PREMISE
DMS SERVICE OPTIONS

27. 1. Cost  Low-CAPEX, monthly payment  High-CAPEX, one time payment
2. Hardware & Operation  Viettel ’s responsibility
 Customer’s responsibility
(Customer can chose hosting by Viettel)
3. Maintenance  Includes in monthly payment  Sur-charge 20% of license value
4. System Scalability
 Flexible in number of user
adjustment
 Inflexible in number of user
adjustment
Item On-PremisesSaaS
SAAS vs ON PREMISES

28. SAAS vs ON PREMISES

29. DMS.ONE CUSTOMERs

30. 2013
2015
2016
2015
2016
2015 2016
2015
2015
2015
2013
2015
2015
OUR DMS.ONE CUSTOMERs
2017
2017
2017

31. • No.1 Diary Company in Vietnam
• Applied DMS.One from 2012
• Swap from Solomon by Microsoft
• Software As A Service
VINAMILK
CLIENT SUCCESS STORIES
• Top#3 instant foods Co. in Vietnam
• From 2013
• On-Premise Deployment
Asia Foods KIRIN IFS
VINASOY
• No.1 soy-based nutritional
products in Viet Nam
• From 2016
• On-Premise Deployment
• A Subsidiary of Japan’s
Kirin Holdings Co. Ltd
• From 2017
• Software As A Service

32. • 2.700 Salesmen
• 262 Distributors
• 230,000 Outlets
• No.1 diary manufacturer in Vietnam
About
Project
• From 2012
• Replaced Solomon (Microsoft) deployed by FPT
• SAAS
• 90 Showrooms
• 64 provinces
• >200 SKU
VINAMILK

33. • 810 Salesmen
• 160 Distributors
• 160,000 Outlets
• Top 3 instant foods manufacture in Vietnam
About
Project
• From 2013
• On-Premises
• 63 provinces
• >50 SKU
ASIA FOODS

34. • 350 Salesmen
• 12 Branches
• 13.000 Agencies
• No.3 pharmaceutical in Vietnam
About
Project
• From 2016
• SAAS
DOMESCO

35. • 650 Salesmen
• 160 Distributors
• Subsidiary of Kirin Japan – Top#2 Japan Brewery Company
About
Project
• Feb 2017
• SAAS
KIRIN IFS

36. DMS PROJECT TIMELINE
Project Plan depends on customer’s current distribution scope and distribution management
Analyze
Business
Customize DMS.One
Pilot
Roll Out
Support/Maintenance
W1, W2 W3, W4, W5, W6, W7,
W8, W9
W10, W11, W12, W13,
W14
W15, W16, W17, W18

37. All in one module
(Mobility, Distributor, Head Office)
Synchronized and Integration System
(CRM/ERP/BI Integration)
Centralized Database
(Oracle Technology)
Multiplatform compatibility interface
(4,5,6,7,8,10 inches/OS: iOS, Android)
GPS, LBS, 3G/4G Services
DMS.ONE – STRENGTH

38. Wide-range of implementation options
(IaaS, SaaS, On Premise)
Online & Onsite Support Service
(Online Service 24/7)
3G/4G Network
Nationwide coverage
Data Package for DMS
Deployment Experience
(Enterprise, SME)
Telecommunication Integration
(SMS, Cellular-LBS, USSD)
Multi-platform security
CA, OTP, Data Encryption)
VIETTEL – STRENGTH

39. DEMO