1. JAMES EDWARD DRAKEFORD
1432 Bridle Creek Blvd
Virginia Beach, Virginia 23464
(757)(406-5430)
Jadr0923@yahoo.com
OBJECTIVE:
* To obtain an entry-level job using my management, customer service and computer skills.
EDUCATION:
* ECPI College of Technology Virginia Beach, VA (2000-2002)
***Associate of Applied Science degree in CIS***
Major: IT/ Web Development - September 2002
*Grade Point Average of: 3.67
* Graduate of class of 1994 Virginia Beach Vocational Technical Center for Business Computer
Programming. (Virginia Beach, VA)
*Graduate of class of 1994 Princess Anne High School. (Virginia Beach, VA)
SPECIAL QUALIFICATIONS:
• Experienced working with Microsoft Windows applications such as Excel, Word, Access and
PowerPoint.
* Knowledgeable in writing codes in HTML and working with image enhanced programs
such as PhotoShop, Flash and Microsoft Front Page.
WORK EXPERIENCE:
(November1997- Present) Harris Teeter Inc. # 241, 051, 239, 181,161,176,006
(Virginia Beach, Chesapeake, Newport News, VA, Suffolk)
Co-Manager (Salary Manager)
• Manager on Duty
* I am in charge of the store anytime my store manager is away or on vacation.
* I have been trained to do store manager's job duties,
* Taking care of customers and go above and beyond their
expectations.
* Taking care off of all issues and needs for the entire store.
* Supervising 70-110 associates.
* Making sure all Department Manager and Assistant Managers are
following standards and procedures that including audits.
* Assisting co workers with any conflicts or disputes.
* Helping with all financial functions such as controlling waste, buy ins
to make profit and following all Financial Standards and expectations.
* Continuous coaching and training for co workers who may need assisting.
* Opening and closing store.
James E. Drakeford 1

2. Certified Customer Service Manager
• Department Manager
* Supervising 30 to 40 associates.
* Unloading and processing truck delivery.
* Solving customer complaints for all departments.
• Accounting/Bookkeeping
* In charge of all money transactions.
* Responsible for all bookkeeping paperwork.
• Training
* In charge of processing all new hire paperwork.
* In charge of all computer training for all associates.
* Training potential store and department managers.
James E. Drakeford 2

3. • Front End Operations
* In charge of all Front End operations including customer service desk and
Accounting.
* Training new employees for all front end associates.
* Supervising all Assistant Customer Service Managers, Department Manager
Trainees, Store Accountants, Office Assistants, Customer Service clerks,
Cashiers and Courtesy clerks.
(July2002-September 2002) Hyperspective Inc. Norfolk, VA
*Internship*
• Creating a template for their upcoming website.
**Coded in HTML and used Flash and Photoshop for images**
(February 1994 - November 1997) Farm Fresh Inc. # 216 Virginia Beach, VA
*Cashier /cashier trainer*
• Providing excellent customer service
• Training new cashiers
• Processing money transactions
ACTIVITIES/AWARDS
* Numerous awards for outstanding achievements for Front end operations at Harris Teeter.
* Student Academic Achievement Award (March and November)
* Selected as a team leader for his System Concept class at ECPI.
* Formerly a member ECPI Web Development Club.
References is available upon request
James E. Drakeford 3