This document provides an overview of ISO 9001 and the process for obtaining ISO 9001 certification. It discusses what ISO is, the advantages of certification including increased profitability, risk management, and customer trust. It outlines the steps to achieve certification including gaining management commitment, defining processes, identifying job skills, monitoring performance, and continual improvement. It recommends starting the certification process immediately by developing internal resources or engaging an external consultant.

1. ISO 9001 –
Top Management
Briefing

2. Content
 Introduction – What is ISO?
 Advantages of having ISO – Why ISO?
 What needs to be done - How to get ISO?
 What needs to be done - Whom to approach?
 Next - When to start?

3. Introduction – What is ISO
International Organization for Standardization (ISO). ISO - Greek 'isos', meaning 'equal‘; become 'standard‘.
Conformance to Performance to Excellence
Follows 7 Management Principles (Earlier 8)
Customer Focus / Leadership / Involvement of People / System Approach / Continual Improvement / Factual Approach to Decision Making / Mutually
Beneficial Supplier Relationships
Risk based systematic approach
Minimal documentation / Maximum efficiency
International recognition – Global player

4. Advantages of having ISO – Why ISO?
 Business oriented (Context and Strategic direction)
 Increased Profitability / Reduced Waste
 Blue Ocean Marketing opportunities
 Reduced Business Risk (Risk Management)
 Consistent Result (Reliable forecast)
 Sustainable Continual Improvement
 Increased Customer Trust (Delight → Repeat
business / visir)
 Competitive Edge (One step ahead - always)
 Customer / Supplier Partnerships (Win – Win)
 Reduced Mandatory (Govt & Supplier) audits
 Customer requirement (OEM / Govt mandate)

5. Advantages of having ISO – Why ISO?
 Quality in all processes, not just products or services
 Day to day business – System manages
Leaders ? – Have time for improvement planning
 +ve Working Environment– Cultural change
 Internal customer satisfaction
 Motivated and competent employees
 Effective Internal Communication
 Clearly Defined Work processes
 Defined Roles and Responsibilities
 Superior operational performance
 Process Improvements
 Better traceability and retrievability
 Confirmation of right approach
 Clarity in requirements
 Pro-active measures – Prevention is better than cure

6. What needs to be done - How to get
ISO?
1. Top management commitment- Commit what is possible; Comply what is committed “Say – What you Do”; Do – What you say”
2. Understand and define processes – Align processes towards customers – both internal and external
3. Identify and match job skill– Right person for Right job at Right time
4. Cascade down business objective to processes– Policy → Objectives → KPI → Management Programs
5. Monitor and assess process performance – Audit, Feedback, Complaints & KPI Measurements
6. Effect continual improvement– Analyse & identify improvement areas

7. What needs to be done - Whom to
approach?
 No worries – JMC is here to serve you

8. Next – When to Start
 Why delay? Start immediately. (In Tamil : Subham seekiram)
 Develop in house resources’ competency in developing and
implementing the system (contact us for tailor made training program) or
 Engage competent external consultant (contact us for tailor made consultancy program)

9. Next – When to Start
 Planning to get external consultant?
 Contact us now for non obligatory discussion.
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