The document provides a summary of Jackie Dillard's professional experience as a Senior Operations Manager and Military Veteran with over 20 years of experience in the United States Army. Dillard has extensive experience managing safety programs for military units with up to 1000 personnel and assets valued over $500 million. Dillard's experience includes conducting inspections, safety training, investigating accidents, analyzing safety data trends, and ensuring regulatory compliance. Dillard holds a Bachelor's degree in Aeronautical Science and various military certifications in safety management, hazardous materials, and aviation.

1. JACKIE DILLARD
(423) 827-4013
Dillardj3@yahoo.com
Linkedin https://www.linkedin.com/in/jackiedillard
PROFESSIONAL SUMMARY
Senior Operations Manager and Military Veteran with a Top Secret Security Clearance and 20+ years of proven army
experience leading teams of up to 100+ to achieve operational goals with a proven background coordinating safety programs.
Possess a comprehensive background in risk mitigation, accident prevention, human resources management, and compliance
factors including translating requirements into actionable insights. Played key role in conducting all facility inspections, safety
training/development and investigations. Managed risk upon multiple lines to protect assets, property, and equipment valued
over $500M while meeting the expectations of senior leadership. Possess extensive knowledge in global operations
management, security concerns, and policy implementation. Recipient of multiple awards for outstanding performance and
professionalism in the United States Army. Career supported by Department of Defense certifications, technical and tactical
training, and a Bachelor of Science in Aeronautical Science.
 Program Management
 Training & Development
 OSHA/Hazmat Certification
 Strategic Operations Planning
 Risk Analysis / Management
 Policy Implementation
 Crisis/Contingency Planning
 Regulatory Concerns
 Safety Awareness Training
PROFESSIONAL EXPERIENCE
UNITED STATES ARMY – Various Locations 1992 – 2015
Safety Program Manager
Managed an aviation and ground Safety Program for a Special Operations Company manned by 109 Soldiers and equipped
with 19 specially modified MH-60M aircraft worth over $500M. Coordinated safety and health activities to ensure compliance
with laws and regulations, and implemented, monitored and maintained programs, facilitating corrective action for up to
1000+ personnel during large scale operations. Provided guidance to leadership on compliance, training, safety investigations,
and policy.
 Conducted and monitored facilities inspections, safety training, safety awards and accident investigations.
 Analyzed accident statistics and trends to determine accident causal factors and develop risk management solutions,
effectively reducing the frequency and cost of accidents.
 Identified operational risks and mitigation processes including ensuring compliance with the EPA, state/federal
Occupational, Safety, and Health Act (OSHA) regulations.
 Designed an airport taxiway and parking ramp to ensure compliance with the Unified Code of Regulations and
developed risk management solutions where taxi lane and parking clearances were out of compliance.
 Performed life-saving missions to evacuate battlefield casualties on numerous occasions.
 Selected to fly in support of the President of the United States during two Presidential visits to Iraq.
 Supervised the transport of hazardous materials as the Movement Officer including oversight of vehicles, and aircraft
via rail, ship, and Air Force strategic airlift on two peacekeeping operations and one humanitarian relief operation.
 Developed goals and program strategies to reduce incident rates to zero at the unit level.
Operations Manager/Standardization Instructor Pilot
Supervised planning and coordination for all training and combat operations for a Special Operations Company of 120+
Soldiers, including maintaining direct role in conducting special operations missions worldwide.
 Established a tracking spreadsheet for all rated crew members daily activities.
 Developed relationships with Department of the Army regulators to ensure compliance of all DoD and OSHA
regulations.
 Assisted the unit to address regulatory issues and concerns through quarterly safety meetings, the unit hazard log and
periodic inspections of all airfield facilities.
Safety Manager/Pilot-in-Command
Managed the Safety Program for an Air Assault Battalion with 407 Soldiers, 30 UH-60 helicopters, and 100 ground vehicles.
Advised the commander on all operations to ensure successful completion of projects and airfield facilities in case
management of injuries and illnesses.
 Identified strategies for reducing injuries and illnesses thru the composite risk management process.

2.  Mitigated risks and ensured compliance with Environmental Protection Agency and OSHA regulations.
 Conducted safety training, facilities inspections and accident investigations.
 Provided tracking and unit trends for injuries and illnesses via the Hazard sheet.
 Delivered recommended reduction procedures for future Health & Safety incidents.
 Commended for #1 Top Safety Aviation Safety Program out of 16 comparable Army units.
 Conducted numerous accident scene missions and tactical mission within the Continental US and overseas.
 Ensured all unit regulations are regularly upgraded thru a quarterly safety meeting health and safety policies, programs
and procedures.
 Developed operational risk management tools to reduce potential loss of life or equipment during combat and peace
time operations.
Safety Manager/ Pilot-in-Command
Supervised, implemented, and executed a training program to track safety training requirements in order to maintain regulatory
expertise across 100+ military personnel.
 Drove the review of Army regulations and prepared unit standard operating procedures to ensure compliance with all
updates and identify implementation strategies when applicable.
 Identified strategies for reducing injuries and illnesses and implemented projects to support this long term goal.
 Coordinated 5+ planning conferences with customers to determine support requirements.
 Managed the flight schedule and determined crews for customer support and training requirements.
 Planned, briefed and lead dozens of customer support missions moving personnel and external loads.
 Rated as #1 of 5 operations officers in the battalion by the battalion commander.
 Managed the accountability, security, and maintenance of weapons and sensitive items worth $1.2M.
 Flew in support of strategic objectives, the U.S. Secretary of State, and the militaries of seven countries
 Managed an annual budget for safety award programs including maintaining and developing air and ground personnel
certifications and proficiencies for all applicable airframes.
 Advised on proposal development concerning future operations to key senior military leaders.
 Integrated H&S strategies and programs throughout the airfield, facilities, and movement projects.
EDUCATION / CERTIFICATIONS
Bachelor of Science in Aeronautical Science, Embry-Riddle Aeronautical University, 3.8 GPA
Safety Professional and Industrial Hygienist Certification
OSHA (Occupational Safety and Health) Requirement Training
Hazardous Material Certification Course
U.S. Army Specialized Training:
Warrant Officer Senior Course
Aviation Warrant Officer Advanced Course
MH-60K Special Operations Aircraft Qualification Course
Special Operations Officer Combat Skills
Action Officer Development Course
Aviation Safety Officer Course
NOTABLE AWARDS
The Meritorious Service Medal
Air Medal x 5
Joint Service Commendation Medal
TECHNICAL SKILLS
Software: Microsoft Office (2003, 2007, 2010, 2013)
Access, Word, Excel, PowerPoint, OneNote, Outlook, Project, Publisher, Visio, InfoPath, SharePoint