HR challenges faced by small to medium sized logistics service providers: -Sequence -Industry segment -Reality check -Possibilities -Requirements

1. Copyright reserved JBS Academy Pvt. Ltd. ©
Copyright reserved JBS Academy Pvt. Ltd. ©
HR challenges faced by
small to medium sized logistics
service providers
Presentation made @IIM,
Ahmedabad - Sept. 2009
1

2. Copyright reserved JBS Academy Pvt. Ltd. ©
2
Introduction
 Responsible for 52 year old Family Business in
International Freight Forwarding having offices
in 5 cities and 140 professionals in team.
 Group awarded “Best People Development”
Award – in Gujarat in Logistics segment by The
Economic Times.

3. Copyright reserved JBS Academy Pvt. Ltd. ©
3
Sequence
 Understanding Industry Segment.
 View from outside.
 View from inside.
 Reality check.
 Management deliverables.
 Staff expectations.
 Management possibilities.
 What JBS does.

4. Copyright reserved JBS Academy Pvt. Ltd. ©
4
Industry segment
 Varied
 From very small to very large corporations
 Various work cultures
 Varied activities
 No proper definition
 No data available.

5. Copyright reserved JBS Academy Pvt. Ltd. ©
5
View from the outside
 Most households / families have not heard of
Logistics – they don’t know what we do & we
are not aggressive enough to tell them.
 Not glamorous enough for the new lot.
 Not recommended.
 Conceived to be low pay; low job ;
 Meant for losers and those not educated
enough.

6. Copyright reserved JBS Academy Pvt. Ltd. ©
6
View from inside 1
 Too much pressure put by supervisors who do
not understand ground working.
 Continuously dealing with low grade working
community – labor; drivers etc.
 No fixed schedules.
 Colleagues in same company work in better
work environment.
 Threatened always by all and sundry of
financial losses and fictitious claims.

7. Copyright reserved JBS Academy Pvt. Ltd. ©
7
View from inside 2
 Stressed always.
 Overburdened always.
 Holidays affected.
 No time for family.
 100% responsibility but 0 control on execution.

8. Copyright reserved JBS Academy Pvt. Ltd. ©
8
Reality check 1
 Long work hours.
 Roles ; responsibilities not defined.
 Authority not stated.
 Works a distance away from city centre.
 Work dependent on numerous factors and
agencies over which there is no control.
 Support systems like social activity in break
time difficult.

9. Copyright reserved JBS Academy Pvt. Ltd. ©
9
Reality check 2
 Due to location repair / maintenance takes
time which increases pressure of execution.
 Don’t know who they work for.
 Do not know their place in entire chain.
 No initiative to remain well groomed.

10. Copyright reserved JBS Academy Pvt. Ltd. ©
10
Requirements from Management
 Sensitivity.
 Trust.
 Common goal.

11. Copyright reserved JBS Academy Pvt. Ltd. ©
11
Requirements of Staff
 Financial requirements.
 Respect.
 Growth.
 Sense of belonging.

12. Copyright reserved JBS Academy Pvt. Ltd. ©
12
Possibilities by Management.
 Financial requirements.
 Respect.
 Growth.
 Sense of belonging.

13. Copyright reserved JBS Academy Pvt. Ltd. ©
13
What we do at JBS 1
 We do not have staff but “colleagues” who are
“professionals”.
 Each is given a designation; ID code etc.

14. Copyright reserved JBS Academy Pvt. Ltd. ©
14
What we do at JBS 2
 Structured office.
 Induction process.
 Greeting & prayer.
 Thought of the day & annual book.
 Travel to different cities / countries.
 Growth options.
 Training.
 ISO & Credit certification.
 Branding.
 Office Tie / saree / T-shirt / Pad etc.

15. Copyright reserved JBS Academy Pvt. Ltd. ©
15
What we do at JBS 3
 Family programmes.
 Annual gift.
 Books for family members.
 Tickets to shows etc.
 2nd Saturday Lunch.
 Declared protocol for Owner & Senior
Management interaction at family functions.
 Combination of Family values with a corporate
culture.

16. Copyright reserved JBS Academy Pvt. Ltd. ©
16
What we do at JBS 4
 Sample of Induction presentation.

17. Copyright reserved JBS Academy Pvt. Ltd. ©
Follow us on
@Jbs Academy
Visharad Complex, B/h. Old High Court, Navrangpura, Ahmedabad - 380009.
Ph.: +91-79-27540463 – 64 E-mail: info@jbsacademy.com | www.logiveda.com