1. Ivo Mih Ngha
3139 Sudbury Rd
Charlotte, NC 28205
704-606-7293
Ivomingha@yahoo.com
I’mthe personwhoworkswell within astructuredenvironment.Iamgoodat findingouthow things
workbut do notget lostinthe details.Iamgoal orientedandI am not afraid totake onprojects.I care
aboutpeople andwantto do whatis bestforthe team.
I wona Departmentof Laborscholarshiphavingbeenselectedfromlarge pool of applicantsfor
the Reach-ITworkforce developmenttrainingprogram.Igraduatedfrom CPCCon April 1, 2015 after
completing54hours trainingforTier1HelpDesk.
TECHNICAL SKILL
IT Support Desk Professional Personal
Install hardware andsoftware Highlyorganize,managing
time,planningandpreparation
Active listening,dependable
Troubleshoot,repairand
maintaincomputers
Analyze,andsolve problems
withoutdirectsupervision
Self-awarenessandself-
disciplined
Recognize andidentifymajor
Computers components
Configure networkingandsetup
securitymeasures
Negotiatingskillsand
relationshipbuilding
Documentproblemsandtheir
solutionsforfuture reference
Customerengagementandbody
language
Enthusiastic,curiousand
tenacious
RECENT ACTIVITIES
Student:CPCC,Charlotte,NC 2015 – Present
Participatedin intensivecoursesinMicrosoftoperatingsystemfundamentals:installingandupgrading
windows7understanding,maintaining, andmanagingoperatingsystemconfiguration.
Student:Goodwill careerDevelopmentCenter,Charlotte, NC 2015-Present
AttendedBanking, customerservicefundamentals,Microsoftoffice suite, cloudstechnology,work
ethicsand communicationskills classes.
Domino’sPizza,charlotte,NC 2015 –Present
Driver (part time)
 Answerphone callsandenterordersinthe computersforcustomers
 Analyze,review andprocessthe order
 Focuson the customerand ask importantquestionsforbetterunderstanding.
 Use positive languagetogaincustomersatisfactionandbuildstrongrelationship

2. JOB EXPERIENCE
NACA Call Center,Charlotte,NC 2009-2014
CustomerService Representative
 Counseledcustomersoverthe phone andface-to-face contact
 Listenedandaskedquestionstobetterunderstandthe customer’s
 Documentedcustomerfinancial informationandprovidedsolutions
 Submitted request for modification of loan to the lenders.
Steele Creek church of Charlotte, Charlotte, NC 2008-2009
Project Manager (volunteer)
 Supervised the construction of village Pipe Water Supply Project in Cameroon
 Bought construction materials and paid employees for the water project
 Encouraged and motivated villagers for community work project
ServingInMission (SIM),Charlotte,NC 2002-2003
Support staff/Trainee in IT Department
 Demonstratedskillof competencyinclerical procedure throughworkandtraining
 Sorted,scanned,stamped,matched,filedandreviewedchecksandinvoices
 Identifiedandrecognizedmajorcomputercomponents
 Upgradedand installedwindows9x,2ooo,and XP
 Recognizedproblemswithsystemmodulesandanalyze stepstotroubleshoot
EDUCATION
Tier 1 Help Desk Certificate
CPCC, Reach-IT Workforce Development Training
Customer Banking and Service Certificate
Goodwill Career Development Center, Charlotte, NC
Customer service Excellence, solution, call center, Teller, office administration
Bankingregulatorycompliance,Microsoft25010, cloudstechnology
Working Smart Certificate
Charlotte works Career Development Center
Soft skills for workplace success, self-awareness and management
Personal reaction and work skills, expressing concern and problems solving skill
CompTIA, A+ Certificate
Home Self-Study, Charlotte, NC
BS; Management Information Systems-(MIS)
Gardner-Webb University, Boiling Springs, NC
Masters; Public Administrations
Eastern Kentucky University, Richmond, KY