1. Joshua Lowry
1825 S Olympia Ave Tulsa, OK 74107 Phone: 918-237-3723 Email: jlowry.it@gmail.com
Summary
I really enjoy working hard and getting the most out of the time you are given. I try my best to get things
done as fast as I can, but maintaining a high level of control and concentration to make sure the job is also done
correctly. I enjoy troubleshooting problems and finding a fix for things that are not working properly. I have a real
passion for computing and technology.
When I am not around a computer I like to spend time with my family. I enjoy watching and talking about
sports, I usually watch anything that is in season and available to watch. Occasionally, my girlfriend and I like
going to the movies, concerts,or sporting events suchas the Tulsa Drillers. I also like to work out, I believe keeping
your body active is important to your health.
Education
I graduated from Sapulpa High School in 2007. After receiving my diploma, I choseto attend the University
of Oklahoma, in pursuit of a Computer Science Degree. The company that I was working for, while attending
college, went out of business and I was unable to, financially, continue my schooling. I moved back to Sapulpa
and continued working while attending the Central Technology Center’s Network Security and Administration
program. Through this program I have achieved my CompTIA A+ Certification. I currently work for Spirit Bank as
a Network Support Technician II, and I am in the process of obtaining my Associates in Applied Science at OSU
Institute of Technology.
Work History
SPIRIT BANK --- TULSA, OK Phone: 918-295-7475
Network Support Tech II, 07/01/14 – To Present
As a Technician at Spirit Bank I am faced with different issues every day. Under limited supervision, I
provide technical support for computer hardware, software, peripherals, telephones, and voicemail to enterprise-
wide employees. I troubleshoot a variety of incidents and resolve them immediately when possible. However, I
do occasionally contact a 3rd
party vendor, in which I monitor the incident through ultimate resolution. I have
gained some Network knowledge from this and schooling, but it is still limited. I also serve as a backup for our
Help Desk, if they have any issues or problems I help in assisting them or have them pass me the incident at
hand.
Key Results:
Monitor and Maintain personal computers, peripherals, servers, or other network devices as directed by
management.
Respond to banking office and/or department requests for assistance and installations.
Install software on local workstations or servers as directed.
Active Directory and Exchange Console Experience.
Knowledge of Microsoft System Center Service Manger Console 2012
Some knowledge of Cisco Unity and Call Manager.
Vast amount of knowledge with Windows 7, 8.1, Server 2008 R2 and 2012 R2 Operating Systems
Experience with Microsoft Office Suite 2007, 2010, and 2013.
Organizing my work efficiently, to do the most I can in one day.
Excellent Communication skills and ability to interact with others to solve problems.
Maintains effective working relationships with a variety of outside vendors and employees.
Participate in On-Call rotation for after-hours support.

2. Network Support Tech, 03/01/13 – 07/01/14
In this position I was responsible for Help Desk Functions 75% of the time and the other 25% was spent
on computer hardware, software, peripherals, and/or cisco IP phones. I served as the Help Desk’s primary back
up when he needed a break or lunch, as well as if he were absent. If the Help Desk Specialist was on a call and
the Help Desk line was called, I was responsible for that call. If the ticket system was being flooded with
incidents, I would help organize, assign, or resolve. If I had spare time I would help with Desktop Support
functions and/or special projects that were assigned to me.
Key Results:
Ensure customer satisfaction to calls made to the Help Desk
Log all customer questions and problems, track them through resolution.
Ensure timely escalation of customer incidents by documenting the impact of the incident and assigning
the appropriate person to resolve.
Initiate escalation as appropriate to ensure management is aware of problems that are severe in nature.
Troubleshoot a variety of problems and resolve immediately when possible, refer unsolved problems to
appropriate personnel for resolution.
Participate in additions, changes, corrections, and/or physical moves of existing personal computers and
telephone systems.
Help Desk Support Specialist, 12/01/12 – 03/01/13
Responsible for the delivery of quality customer service to internal customers by providing a single point
to report problems or to make inquiries. Manage day-to-day service of internal ticket system or phone calls, as
well as work on special projects as assigned.
Key Results:
Ensure customer satisfaction to calls made to the Help Desk.
Log all customer questions and incidents, track them through resolution.
Conduct first level problem determination using my general knowledge of the problem and pc, or using
tools or documentation to resolve the incident.
Ensure timely escalation of customer incidents by documenting the impact of the incident and assigning
the appropriate person to resolve.
Initiate escalation as appropriate to ensure management is aware of problems that are severe in nature.