UX Love Potion: Influencing Through Collaboration

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Intuit's Alissa Briggs, senior user experience manager and principal designer, and Raman Hansi, principal experience design researcher and innovation catalyst, shared this presentation at SXSW Interactive 2014, detailing how they brewed a “UX love potion” to transform teammates and stakeholders into advocates to create the 5-star Intuit Snap Payroll app. Also follow Alissa (@alissadesigns), Raman (@rums813) and Intuit (@IntuitInc) on Twitter.

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UX Love Potion: Influencing Through Collaboration

  1. 1. INFLUENCING THROUGH COLLABORATION UX LOVE POTION #UXLove
  2. 2. Alissa Briggs Sr. Manager & Principal Designer @alissadesigns
  3. 3. Raman Hansi Principal Design Researcher @rums813
  4. 4. Payroll
  5. 5. UX LOVE POTION
  6. 6. Get personal Go beyond roles Embrace customers
  7. 7. Get personal Embrace customers Go beyond roles
  8. 8. Get personal Embrace customers Go beyond roles
  9. 9. Meet them where they are Get personal
  10. 10. Meet them where they are Find common interests Get personal
  11. 11. Meet them where they are Find common interests Build relationships over time Get personal
  12. 12. Get personal Embrace customers Go beyond roles
  13. 13. Get personal Embrace customers Go beyond roles
  14. 14. Start small Embrace customers
  15. 15. Start small Provide guidance and support Embrace customers
  16. 16. Embrace customers Start small Provide guidance and support Make it ongoing
  17. 17. Get personal Embrace customers Go beyond roles
  18. 18. Get personal Embrace customers Go beyond roles
  19. 19. Personalize their invitation Go beyond roles
  20. 20. Personalize their invitation Be a facilitator Go beyond roles
  21. 21. Personalize their invitation Be a facilitator Go beyond your own role Go beyond roles
  22. 22. Get personal Embrace customers Go beyond roles
  23. 23. Single  senior  leader  
  24. 24. Team  thinking  about  senior  leader  as   SBO  
  25. 25. Bunch  of  leaders,  sad  
  26. 26. Bunch  of  leaders,  happy  
  27. 27. Smiling  faces  with  heart  
  28. 28. Get personal Embrace customers Go beyond roles
  29. 29. Alissa Briggs @alissadesigns Alissa_Briggs@intuit.com Raman Hansi @rums813 Raman_Hansi@intuit.com

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