Matt Collins, Global Director of App&Partner Marketing at Microsoft, talked about the potential and pitfalls of mobile marketing, and how to manage a successful mobile marketing campaign in education and student recruitment.
4. Internal Use Only
The opportunity is massive
4
27%
Q1’14
internet
traffic
from
mobile
devices
58%
Share
of
smartphones,
2013
12%/3%
Time
with
media
spent
on
mobile/share
of
media
spend
58M
Q1’14
tablet
shipments
Sources:
Mary
Meeker
2013
Internet
report;
IDC
Wpromote
Q1’14
internet
traffic
study
Strategy
Analytics
tablets
shipment
report
5. Internal Use Only
Business successes emerging
5
59%
of
total
revenue,
Q1’14
29%
of
holiday
e-‐commerce,
2013
9. Internal Use Only
Components of a higher education
mobile marketing strategy
9
Mobile
Web
Apps
Push
to
call/
SMS
ACQUIRE/RECRUIT
Responsive
web
design
Call-‐to-‐action:
call,
request
a
brochure
APPLY
App
or
web
Track
your
application
Schedule
interview
or
campus
visit
CONNECT
Alumni
network
access
Job
&
internship
postings
Relevant
coursework
&
professors
10. Internal Use Only
The “If You Build It, They Will Come”
days are over.!
!
You need a go-to-market plan.
10
11. Internal Use Only
Mobile marketing levers
Integrated with other channels and data collection resources. Made to engage.
• In-app, search, and mobile web advertising
• App install programs
• App store optimization
• Push notifications
• Comms
• Geo-fencing
• Online/offline targeting
• Events
• Video
• Text messaging
11
Mobile
Retail
Comms
Events
&
OoH
Digital
Sponsorship
s,
Promos
Direct
response
Social
media
13. Internal Use Only
Summary
• Mobile’s potential and pitfalls
!
• Driving successful mobile outcomes is hard but not
insurmountable
!
• Overcoming the headwinds requires campaign integration,
sensitivity to customer concerns, smart partnering, ongoing
optimization, and relentless focus on KPIs/metrics
13
14. Internal Use Only
Thank you
Matt Collins
matt.c.collins@microsoft.com
+1 (914) 826-‐4265
@amherstmatt
mattcollinsblog.com
14