Presentations from the Knowledge session: Leadership and cultures for innovation event at Haydock Holiday Inn, Tuesday 19 June.

1. Leadership and cultures for
innovation
Tuesday 19th June 2018

2. Housekeeping and ground rules

3. Agenda
• Connecting with each other
• What doesn’t make the right environment for
improvement and innovation?
• What do we know already?
• Exploring compassion
• Exploring helping
• Creating a minimum specification for leaders
• Personal commitments
• Evaluation

8. Impromptu networking
2 minutes per person

9. What is my big leadership
challenge?
Find a partner….. 2x2 minutes sharing…. Then
find another partner….. Then find another…..

10. TRIZ
Make a list of all that we can do to
make sure we create the worst
environment for innovation and
improvement

11. TRIZ
Is there anything on the list that
we are currently doing?

12. Caring to Change
How compassionate leadership can
stimulate innovation in health care
M West, R Eckert, B Collins, R Chowla
King’s Fund, 2017

13. Definitions
Creativity Innovation
The introduction and
application of processes,
products, treatments or
procedures, new to the team,
department, ward, pathway,
organisation or system and
intended benefit to patients,
staff, the organisation or the
wider society
Generation of novel and
useful ideas

14. Four fundamental elements of a culture for
innovative and high quality care

15. Culture of an organisation results from…
• Founding values of the organisation
• Early experiences and thereby acquired
values, norms and behaviours of those joining
the organisation
• The behaviour of its leaders
Organizational climate and culture: reflections on the history of
the constructs in Journal of Applied Psychology
Schneider et al, 2017

16. Compassionate leadership
• The NHS was founded as an expression of a
core national value of compassion
• Compassion is the core cultural value of the
NHS
• When organisations mirror this, motivation,
wellbeing and creativity are sustained
• Compassionate care is what patients want and
need

17. What does compassion
mean to me?

18. Four components of compassion
• Attending – paying attention to the other and
noticing their suffering
• Understanding – what is causing the other’s
distress, by making an appraisal of the cause
• Empathising – a felt relation with the other’s
distress
• Helping – taking intelligent (thoughtful and
appropriate) action to help relieve the other’s
suffering

19. BREAK

20. Exploring helping
• Work in threes
• Focus on your big leadership challenge
• Each take turns to be:
– Client
– Coach
– Observer

21. Exploring helping
• Quiet presence Listen with empathy
• Guided discovery Guide inquiry in search of
mutual discoveries
• Loving provocation Interject your advice and
suggestions to make
progress

22. Reflections?

23. Do’s and Don’ts
• Work in small groups to produce two lists of
behaviours that hinder and help a culture of
innovation and improvement
• Use a flipchart to create a minimum
specification for leaders of ‘do’s’

24. Evaluation
•Two post-its
•Biggest impact for me
•Even better if…….

25. Q is open for applications!