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SOCIAL MEDIA BASICS
ENGAGE WITH YOUR CUSTOMERS
For AIA, January 2018
Muyesser Taqi-Eddin
What Will We Learn
How to leverage social media to grow
your business by thoughtfully engaging
with your customers and consumers
Social Media Platforms:
Social Media Is:
Socia Media Is:
Content is King
• Use key words to identify important people
and messages
• Make the content relevant to your audience
• Repurpose content across key marketing
vehicles to ensure consistency
• Make it short and memorable
#Hashtags
Things to Remember
• Be Genuine
• Engage Often
• Don’t just post PR
• Provide relevant information
• Answer all reviews
How to Use Social Media
• Listen
• Build
• Engage
• Participate
• Transparency
• Analyze & Optimize
Questions
What Will We Learn
How to leverage social media to grow
your business by thoughtfully engaging
with your customers and consumers
New Work
New
Environment
New
Colleagues
Welcome
• Familiarize yourself with
your new assignment1
• Explore your new
environment2
• Meet your new
colleagues3
Today’s Overview
Learning Objectives
• Technology
• Procedure
• Policies
• Benefits
NEW WORK
New Work
The technology learning curve
New
Employee
1 yr 2 yr 3 yr
Who’s Who
Lead Contact information
Jim Jim@company.com
Dee Dee@gcompany.com
Mavis Mavis@company.com
Doug Doug@company.com
Time Spent
ProjectsWorkedOn
Get Familiar
Achieve
Mastery
Working Toward Mastery
Get
Experienced
Doing Your Best Work
• Working from home
• Working offsite
• Technology
requirements
Case Study
• Jeremy
– His first day
– Mistakes made
– Successes achieved
– The moral of the story
Discussion
• What we can learn
from Jeremy
• Best practices
• Take-aways
Summary
• Define your challenges
– Technological as well as personal
• Set realistic expectation
– Mastery is not achieved overnight
• Keep your eye on the goal
– Mentorship programs
Resources
• <Intranet site text here>
<hyperlink here>
• <Additional reading material text here>
<hyperlink here>
• This slide deck and related resources:
<hyperlink here>
QUESTIONS?
APPENDIX

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AIA2018 - Muyesser Taqi-Eddin - Marketing: Social Media & Traction