1. INMACULADA MUÑOZ CARCELEN
Address: 73 Leigh Road, Worthing, West Sussex, BN14 9HG
Tel: 07900036992 E-mail: inmayae@msn.com
Date of Birth: 10 June 1983
Nationality: Spanish
Full and clean UK driving license since 2009
PERSONAL PROFILE
An enthusiastic individual with an outgoing personality and proactive attitude. Through my
experience at work and university, I have developed an ability to work very well under
pressure and meet tight deadlines. I am a good team player with excellent organisation and
communication skills. Working in different companies, including a large international
business, for several years has given me the challenge of dealing with different cultures and
the adaptability that it requires. Highly focused on improving customer experience to achieve
a healthy profitable company growth.
EMPLOYMENT
October 2014 - Present Friday Media Group Hassocks, England
Business Analyst/Project Manager
• Coordinating several business stakeholders to identify, gather and document business
requirements to achieve project outlines.
• Organising SCRUM meetings to ensure IT requirements support the project priorities and
deliverables.
• Facilitating workshops and project team meetings to translate low level business
requirements to guarantee a successful implementation.
• Monitoring and constantly reviewing the impact of change on operational areas to
maximise opportunities to enhance business processes and procedures.
• Promoting strong continuous improvement culture and collaborating with stakeholders to
shape possible solutions during analysis and delivery of all projects.
August 2013 – October 2014 Bupa Global Brighton, England
Process Improvement Consultant
• Led and supported the identification, design and implementation of appropriate solutions
to deliver desired project outcomes (profit for the company, deadlines and prioritisation).
• Established effective relationships and work closely with key stakeholders, both internal
and external, to understand business requirements.
• Analysed and mapped business requirements for operational systems improvements.
• Accountability and ownership for the handover documentation of the operational
changes.
November 2010 – August 2013 Bupa Global Brighton, England
Senior Partnership Advisor
• Achieved customer-focused decision-making using judgement skills.
• Adapted and enhanced fit for purpose processes to protect the customer/partner
experience.
• Liaised, coordinated and trained new starters to ensure the business model was followed
and ensure customer/partner satisfaction.
• Developed an appropriate strategy to engage new (and existing) customers/partners,
and ensuring business requirements were followed.

2. April 2008 – November 2010 Bupa Global Brighton, England
Global Partner Consultant
• Maintained regular contact with your portfolio of Global Partners and owed the day to day
relationship between the business and the Global Partner (B2B).
• Managed internal and external processes between Bupa Global and a portfolio of Global
Partners (particularly in South America and South Arabia markets).
• Responsible of training new staff and monitoring the Service Level Agreement and KPIs.
• Assisted and implemented process and procedures to help retaining existing partners
and acquiring new ones.
EDUCATION AND COURSES
October 2007- June 2010 University of Sussex Falmer (Brighton), East Sussex
2:1 Class BA Honours: Media Theory and Practice
October 2001 – March 2003 Felipe’s Prince College Madrid, Spain
Foundation Degree in Media studies
BTEC Senior Quality imaging technician
September 1997 - June 2001 Arcangel Rafael High School Madrid, Spain
Three A – levels in Mathematics, Physics and Chemistry
Lean Practitioner (2014)
Agile / Scrum training (2014)
IT SKILLS
Excel, Visio, Word, PowerPoint, Outlook, Google, CRM Salesforce and Netsuite, DocuSign
and Atlassian Jira/Confluence.
HOBBIES AND INTERESTS
Away from the business world, I enjoy travelling, exercising, being outdoors and keeping an
active lifestyle. I am also very interested in photography, crafts, design and painting, which
has led me to do a few exhibitions ( in the UK and abroad) and attend to vintages' fair with
my own designs such brooches, earrings and hair clips.
REFERENCES
Available on request.