Liliana Goncalvez Rodríguez has over 10 years of experience in business strategy, project management, process improvements, and leading practices. She currently works as a Manager at PricewaterhouseCoopers in Guatemala where she manages projects involving SAP implementations, process improvements, and strategy maps. Previously, she worked as a Senior Consultant at Core Solutions in Spain and as Research and Development Coordinator at Especialidades Químicas Aragua in Venezuela. She has a Black Belt in Lean Six Sigma, an MBA in Entrepreneurship and Family Business, and degrees in Administrative Sciences and Logistics.

1. Liliana Goncalvez Rodríguez
liliana.goncalvez@gmail.com
Cel: 58341177
Professional Summary
In the past ten years I have developed strong capacities in Business Strategy, involving: building international
relationship, process improvements, organizational transformations and leading practices. I´m a professional
capable of approaching goals, using management and interpersonal abilities, based in the following
competences acquired: Project Management, administrative and financial strengthening for different types or
organizations, implementation of policies and procedures, development of new business, customer satisfaction
standards, group management, float administration, warehouse organization, development and application of
administrative and operational manuals.
Professional Experience
PricewaterhouseCoopers (Guatemala, Guatemala) since January 2008
Manager (From July 2013 to date)
Supervisor (from July 2011 to July 2013)
Senior Consultant (from January 2008 – June 2011)
Manage, participate, collaborate and coordinate performance improvement projects that includes: SAP
implementation projects, Project Management Services, strengthening program, process improvements,
benchmarking, reengineering, institutional diagnoses, best practices implementation, balance scorecards,
strategy maps and process manuals.
Build strong relationships with prospects and clients and deliver effective proposals that exceed client’s
expectations and closing deals.
Achievements:
Strategy planning and strategy maps for international companies.
Index customer satisfaction 9.5 / 10.
Compliance in time, scope and quality of 100% of our projects.
Effective project management and design models for Portfolio Management, Programs and Projects based on
the Project Management Institute (PMI) Standards.
Process engineering and best practices implementation for several government institutions, NGO´s and private
enterprises.
Institutional diagnoses, recommendations and action plans for several government institutions, NGO´s and
private enterprises.
Reengineering of the PI sales strategy, developing a new proposal standard that conducted to interesting deals.
Presentation of several proposals to large and medium enterprises.
Core Solutions (Barcelona, Spain) February 2006 – March 2007
Senior Consultant & Quality Manager.
Fixed assets and field services projects coordinator for large enterprises. In addition, manager for the quality
system and quality representative.
Achievements:
 Development, implementation and certification of Quality Management System based on ISO 9000:2000.
 Quality Auditor.
 Planning and execution of Asset Management for Mutual Universal representations in all of Spain.
 Administration of the fixed assets of Universal and Universal Mutual Prevention and Health, providing
administrative support in both the separation of property as implementation of the budgets approved by the
Ministry.
Especialidades Químicas Aragua, S.A. (Valencia, Venezuela) July 2003 – October 2005
Research and Development Coordinator
Responsible for managing and development of the Program for Recuperation of Wasted Oil and Grease, as well
as running marketing and investigation functions.
Achievements:
 Increase of 45% on the New Clients Account during a period of 6 months, achieving the inclusion of seven
(7) new routs of work.

2.  Improves in the computer management system allowing flexibility in the use of specific information of each
client and supervise the accomplishments of each worker.
 Improvement of strategies and procedures that permits to monitor the monetary assigns given to benefit
each customer.
 Development of an Administrative and Operative Manual for the Department of Research and Development.
Cervecería Polar del Centro (Valencia, Venezuela) August – October 2000
Internship in the Service Department
Achievements:
 Redaction of the Administrative Manual for the Service Department , in compliance with the international
standards ISO 9000.
 Design and establishment of an User’s Manual of SAP applied in the Service Department.
Coach and Founder of the program “Competitive Challenge” (Valencia, Venezuela) 2000 – 2003
I.E. Juan XXIII / Colegio La Fe / U.E. María Montessori
Coordinator of the teaching activities for the university team “Development of Creative Potential”; coach of the
program Competitive Challenge in the high schools named above.
Achievements:
 Plan and development in group of all the teaching units made for seniors in high school.
 Improvement in group of a Work Manual that contents all the teaching units, work and teaching methods,
homework to assign and group therapies to apply.
 Responsible for the negotiation of the Program in the high schools named above.
Competences
Advanced skills for work group coordination and management, correct use of negotiation strategies, excellent
interpersonal relations, running Office tools in a Windows environment, consulting techniques, accuracy in taking
decisions and solving conflicts, proper use of quality tools and techniques such as: Just in Time, Benchmarking,
CRM, Poka Yoke and Outsourcing, high level of compromise preserving the environment.
Excellent use of the languages Spanish (First Language), fluent English and Portuguese.
Education
Black Belt Lean Six Sigma Certificate. (2014) Europa Campus. Guatemala
MBA in Entrepeneurship and Family Business. (2006). EAE, Barcelona, Spain
Bachelor of Administrative and Management Sciences, Honor Roll. (2003). UNITEC, Valencia, Venezuela.
T.S.U. in Logistics, Honor Roll (2003). UNITEC, Valencia, Venezuela.
T.S.U. in Methods and Proceedures, Honor Roll (2001). UNITEC, Valencia, Venezuela.
Others
Venezuelan and Portuguese citizenship.