5. Problem
A common scene at every other public welfare
department today is that there are many people who
are waiting for their complaint to be registered or
addressed while some even do not know the
procedure.
Most of the places that have been sanctioned for
development by government witness slow or nil
development due to corruption at various levels.
The age old process followed at these department lead
to more growth in corruption and inefficiency at the
department.
6. In this application People can report their complaint from the website or the mobile
app and they will receive complaint number generated by the server automatically.
The complaint registered will be passed to the administrator The database administrator
will upload the complaint to the mobile app according to various department and
status of the problem can be checked as the problem can be seen on the mobile app
in the list of the problems uploaded on the app, all the problems uploaded on the
app will be in the serial order of complaint number .for example everyday 10
problems will be uploaded which can be seen by anybody accessing the mobile app.
This will bring transparency as people can check if there problem is not being
solved in order of complaint number.
The manager for a department will solve the problem uploaded for his department and
report back acknowledgement as solved unsolved or any comment which will be
received by database administrator and the database administrator will upload the
answer of the manager to the mobile app and the website which will be received
only when we enter our complaint number
Solution
7. The idea
• Looking at how people cannot get there issues
noticed at the public welfare departments we
introduce you a concept
• This will connect everybody directly to the
department and bring transparency to its
working
8. Website structure
• The website contains different forms of
various department
• The website has a section where we can enter
our complaint number and receive the result
9. Website working
• The website will contain a simple query or
complain form for different departments
• Each form submitted will be passed to the
database administrator
• An acknowledgement will be returned in form
of a complain number
10. Mobile app structure
• The app has various sections for different type
of forms for example electricity department
section where all problems will be uploaded
• The app has a section where we can report our
complaint
• The app has a section where we can check our
complaint status
11. Mobile app
A general mobile app which anyone can
download where the DBA will upload the
grievances form wise
Each manager or the head for respective
department will look at the grievances and will
solve them
As he looks into the problem he will pass back
an acknowledgment to DBA about the result of
the problem
12. Database and administrator
• The DBA will receive the grievances from the
website or mobile app and upload it on the mobile
app form wise
• The DBA also passes an acknowledgement to the
person on the website who registered a complaint
as complaint number
• The DBA will receive another acknowledgement
from the manager of respective department as a
result of the complaint will be recieved which he
uploads to website and mobile app
13. Working
• People can report there complaint from the
website or the mobile app
• People will receive complaint number
generated by the server automatically
• The complaint registered will be passed to the
DBA
• The DBA will upload the complaint to the
mobile app according to various department
14. • Status of the problem can be checked as the
problem can be seen on the mobile app in the
list of the problems uploaded on the app
• All the problems uploaded on the app will be
in the serial order of complaint number .for
example everyday 10 problems will be
uploaded which can be seen by anybody
accessing the mobile app
• This will bring transparency as people can
check if there problem is not being solved in
order of complaint number
15. • The manager for a department will solve the
problem uploaded for his department and
report back acknowledgement as solved
unsolved or any comment which will be
received by database administrator
• The database administrator will upload the
answer of the manager to the mobile app and
the website which will be received only when
we enter our complaint number
16. Advantages and future prospect
• The structure will give a transparency to the
department
• An ease for the people to report complaint and
get there problem solved
• An on the go system which saves time and
money as nobody will have to visit the
department
17. • People will anytime check the status of
complaint registered and ask for the answer at
the department
• A better and fair department development
• No department has a chance to fool people
18. FEASIBILITY
The solution or structure has zero failure situation.
The transparency in the system will remain for all the
contained parties i.e. User and counter use
Revenue
The revenue is yet to be developed and decide as it requires input by the
government
This only requires setup of
Website
Application
Database
Payment of database ,website and application administrator
