1. Blessing Pulife
Address: NA 2,Abubakarkigoroad,kaduna Kaduna State. Marital status: Single
Email:blessinganuil@yahoo.com;blessinganuli@gmail.com Gender: Female
Mobile:+2348036085706/ +2348032024495 Nationality: NigerianDate of Birth: 22nd Jan, 1983
LinkedIn
Profile
To make a positive impact on the overall attainment of the organization’s objective while achieving personal
excellence.
Customer Service skills within andI am very passionate about the result my duties bring to the people I serve. I
am an enthusiastic team player with good communication and leadership skills; I have keen interest in
scientific/Analytical regulatory issues. I am seeking to join a dynamic learning environment where I can add value.
Work Experience
MTN Nigeria Ltd Online Customer Care Representative March 2009 – To Date
Resolution of Customer Queries as a customer care representativewhich involves the following;
Identifying and resolving customer queries effectively and efficiently, whilst maintaining the acceptable service
quality standard, following up on customer queries ensuring prompt resolution and feedback.
Escalating and routing customer issues to the relevant process operators, performing necessary system
transactions related to customer request, using organization and time management tools to track cases and
meet turn-around-times and other required metrics.
Marketing Company’s Products and Services which involves the following; Marketing MTN products and
services to current and potential customers, providing advice to customers on what package(s) will suit their
needs.
Enlightening and educating customers on new products and initiatives within MTN, educating customer on the
use of products and services, providing information regarding account or product enquiries.
Reportswhich involves the following; documenting actions taken to resolve client problems and generating
periodic reports and other ad-hoc reports as requested by team lead
Kaduna Refinery and Petrochemical Company Limited (SIWES) 2003– 2004
(A subsidiary of NNPC) Kaduna State.
Responsibilities:
Assisting in the Sales of Tin and Drum this Involves going to companies/factory for inspections and making
enquires on their demands quality specifications and these results and findings are related to the company
for consideration during production.
Preparing of the Monthly Report of Commercial Department this involve the documentation of the sales, the
results of inspection made and the departmental performance.

2. Office of the Governor March 2007 – Jan 2008
Osun State
Position: National Youth Service Corp (NYSC)
Schedule of Duties:
My duties involve auditing of the Salaries, schedules for the governor’s special duties and all other
administration exercises.
Education
In Lieu: University of Liverpool (Intl M)
Masters in international management
2010 – 2011: Customer Service Profession
Merit
2009 – 2010: Bayero University kano
Post Graduate Diploma in management (PGDM) Merit
2004 – 2006: Kaduna Polytechnic, Kaduna.
Higher National Diploma (HND) (Lower Credit)
2001 – 2003: Federal Polytechnic, Oko, Anambra State
National Diploma (ND) (Lower Credit)
1995 – 2000: Idaw River Girl’s Secondary School
1989 – 1994: Brodrick Primary School
Awards
 Mobile Telecommunication Network Nigeria- MTN Nigeria.
Certificate of Attendance for Call Centre Induction Training (How may I help you)
 NNPC Kaduna
Award of Certificate for Fire and Safety Induction Course
Course content includes;
- Accident prevention Technique
- Safety and the Law
- Personal protective Equipment
- Harmful substances
- Work permit system
- Fire prevention and protection
- Firefighting techniques and exercise
- Environmental pollution and its control
Professional Membership/Training Date
MTN Academy/SkillSoft Limited Operations Management: Management of Quality Feb. 2016
MTN Academy/SkillSoft Limited Administrative Professionals: Interacting with Others
Feb.2016

3. MTN Academy/SkillSoft Limited The CustomerService Representative (CSR) Feb. 2016
MTN Academy/SkillSoft Limited OperationsManagementand the Organization Feb. 2016
MTN Academy/SkillSoft Limited Quality in a Support Center Feb. 2016
MTN Academy/SkillSoft Limited Conflict,Stress, and Time Management Feb. 2016
MTN Academy/SkillSoft Limited BusinessManagementand Strategy: HR and the
Strategic Planning
Process Feb. 2016
The Association of Business Practitioners Customer Service Professional Dec. 2010
United States Institute of Peace Negotiation and Conflict Management Jan. 2011
United States Institute of Peace Interfaith Conflict Resolution Jan. 2011
United States Institute of Peace Conflict Analysis Course Jan. 2011
Competencies & Skills
 Languages: English and Igbo.
 Software Skills:Ms Office suite:
(Word, Excel, PowerPoint) and Internet user skills
 Other Skills: Excellent Communication Skills Good Interpersonal Skills
Creative and Result-Oriented Strong managerial skills
Leadership and Team Management skills Self-Driven
Quick Assimilation
Interests & Hobbies
Reading, Travelling, Meeting People, Being Resourceful, and Researching
References
Available on Request