Presentation done by Kim Boes, during ENTER2015 PhD Workshop.

1. ENTER 2015 PhD Workshop Slide Number 1
Smart Tourism Destinations:
Smartness as Competitive Advantage
Kim Boes
eTourism Lab Bournemouth University, UK
kboes@bournemouth.ac.uk
http://blogs.bournemouth.ac.uk/etourismlab/

2. ENTER 2015 PhD Workshop Slide Number 2
Explore how smartness enhances competitiveness in the
context of tourism destinations
- Aim -

3. ENTER 2015 PhD Workshop Slide Number 3
• Smart Tourism Destination initiated from Smart Cities
• Increase Competitiveness & Quality of life
Economic, Social & Environmental prosperity (e.g. Caragliu et al, 2011;
Nam
and Pardo 2011)
• Research on Smart Tourism Destinations is elusive
–Technological component prevails
- Introduction -

4. ENTER 2015 PhD Workshop Slide Number 4
- Preliminary Research -
Core components of Smart Tourism Destination
•Technology
•Innovation & Entrepreneurship
•Social Capital
•Human Capital
•Leadership

5. ENTER 2015 PhD Workshop Slide Number 5
- Preliminary Research -
ApplicationsApplications
Data StorageData Storage
Telecommunications networkTelecommunications network
SensorsSensors
Physical Environment
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6. ENTER 2015 PhD Workshop Slide Number 6
Smartness takes advantage of the interconnectivity and interoperability
of integrated technologies
It collects, processes and stores data to shape products and services in
real-time
By simultaneously engaging different stakeholders
To optimise the collective performance and competitiveness and
generate value via dynamic co-creation for all involved
- Working Definition Smartness -

7. ENTER 2015 PhD Workshop Slide Number 7
A Smart Tourism Destination successfully implements smartness which is
•fostered by open innovation
•supported by investments in human and social capital
•sustained by participatory governance
to develop the collective competitiveness of tourism destinations and to
enhance
•economic
•social
•environmental prosperity
- Working Definition Smart Tourism Destination -

8. ENTER 2015 PhD Workshop Slide Number 8
Value Co-Creation

9. ENTER 2015 PhD Workshop Slide Number 9
• To identify the core components of smartness and smart tourism
destinations
• To explore how smartness enhances micro and macro level
competitiveness in tourism destinations
• To develop a theoretical framework of the smart tourism
destination
• To enhance the theory of competitiveness by incorporating
smartness
- Objectives -

10. ENTER 2015 PhD Workshop Slide Number 10
• Exploratory research
• Pragmatic approach
1. Secondary research of existing literature
2. Case study analysis focusing on Barcelona, Amsterdam and
Helsinki
– Focus group/interview, ethnographic diary
- Proposed Methodology? -

11. ENTER 2015 PhD Workshop Slide Number 11
Thank you!