Hotelier Indonesia does a casestudy on IDS FortuneNEXT Enterprise, titled ‘Helping Hotels Smile Their Way to Profitability’. The casestudy looks at how IDS FortuneNEXT Enterprise helped Airways Hotel, based in Papua New Guinea.

1. HOTELIER INDONESIA
Special Technology Issue Community
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Fifth Edition Aug-Sept 2011 | www.hotelier-indonesia.com THE Indonesian Hotelier Magazine
Available on
MICROS FIDELIO
IDS
Little Fish Technology
Realta
Supranusa Sindata
Kott Software
Cloud Computing
Technology for better guest experience
ISSN 2088 4060 Rp.35.000
PROFILE
Yudhistira Pratama
Owner Representative PT. Mustika Princess Hotel - Indonesia
HUMAN RESOURCE (HR) MARKETING | CLOUD COMPUTING | TECHNOLOGY |CASE STUDY
www.hotelier-indonesia.com Technology Issue August-Sept 2011

2. IDS NEXT CASE STUDY
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IDS FORTUNENEXT ENTERPRISE: HELPING HOTELS SMILE THEIR WAY TO PROFITABILITY
leader in industry trends. A winner of acco-
lades at the World Travel Awards 2010, its
uniqueness has made it Papua New Guin-
ea’s leading hotel and the World’s leading
Airport Hotel for the year 2010. Located
near Jacksons International Airport in Port
Moresby, it overlooks the Bootless Bay and
the Owen Stanley Range.
The hotel successfully deployed a technol-
ogy solution to automate their operations,
soon began to see glitches in their solution,
which started to impact the seamless op-
erations at the hotel.
The management faced problems with the
service provider as they had limited access
to technology support since they were not
a large subscriber at the time. The Airways
hotel also grappled with issues like the ven-
dor interface problems and stalled night
audits affecting their operational efficiency.
SERVING IT ON A PLATTER/ A MORE COMPRE-
HENSIVE NOTE
The Hotel evaluated alternative solutions
and implemented IDS FortuneNEXT Enter-
prise.
“I MUST APPRECIATE THE SENSE
OF BELONGINGNESS AND PRIDE
THE STAFF WORKING AT IDS
TAKE TO MAKE THINGS HAP-
PEN. WE DEVELOPED PERSONAL
RELATIONSHIPS WITH THE CUS-
TOMER SUPPORT STAFF. THAT
IS WHERE IDS SCORES A POINT
OVER THE REST. I HAVE THE
IDS FORTUNENEXT ENTERPRISE: Airways Hotel discovered the advantages of LIBERTY OF CALLING AN IDS AS-
HELPING HOTELS SMILE THEIR WAY a 24x7 support service with their new prop-
erty management solution. And now they
SOCIATE AT 3 A.M. IST (INDIAN
TO PROFITABILITY smile all the way to the bank! STANDARD TIME) TO EXPECT
HELP AND HAVE RECEIVED AS-
24x7 through 365 days. Picture perfect… almost SISTANCE. PERSONAL TOUCH IS
THE KEY DIFFERENCE.” – KEVIN
For hotels and hospitality enterprises that The Airways Hotel, a 25 year-old hotel in YAXLEY, EXECUTIVE DIRECTOR
work around the clock, on-call tech sup- AT AIRWAYS HOTEL
Papua New Guinea is part of a reputed hos-
port is as important as the business auto- pitality chain in the Pacific; and a business
mation/ technology solution.
www.hotelier-indonesia.com Technology Issue | August-Sept 2011

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The solution integrated all the hospitality tel automation; An easy-to-maintain tech- ment, and data to support financial plans
functions – from front office to payroll – creat- nical build, supporting faster updates, and have resulted in an average increase of
ing a single, centralized system of operations. greater security; 100% application uptime 15% in the room rates. Revenue and cost
It even simplified front desk management, and complete scalability; No unique hard- management have never been this easy.
and payroll, and inventory management. ware investments; 24x7, live, multi-lingual
support, and free user training. • Reports on market and enterprise pro-
This meant: No lost interfaces, and therefore, ductivity measures, insights into the Hotel’s
no operational delays; Inventory and payroll “The most commendable part is that IDS is performance in different sectors, data to
linked to finance and accounting, for better open to modification should users request a support assessments linked to critical de-
financial calculations; Smart features, such as feature which will enhance efficiency,” said cisions, and business intelligence to guide
the ialert, to allow efficient communication Kevin Yaxley, Executive Director at Airways strategy – all these have boosted sales and
with guests; Informative financial reports to Hotel. marketing efforts.
aid decision-making.
IT ALL ADDS UP TO PROFITS • A document centre to give front-desk per-
The solution’s key modules included: Front sonnel easy access to information, an SMS
Office Management • Point of Sale • Accounts alert engine, and a drag-and-drop check-in
The Hotel has begun to see the positive im- and check-out tool, have all enabled smart
Receivable • Sales and Marketing • Banquets •
pact on key operational areas. work. Implications: reduced time taken to
Telephone Management • Materials Manage-
ment • Food and Beverages Costing • Financial complete tasks and gains in operational ef-
Management • HR and Payroll • Maintenance • Easy and efficient handling of guest que- ficiency.
Management • Quality Management • SMS ries, quick access to guest history (such as
Alerts number of visits) for relevant details, ex- • User-friendly features, touch screen ver-
pedited check out processes, and efficient sions at point of sales to post guest orders,
guest messaging have enhanced guest easy communication of guest require-
Additional features helped the Hotel stay
management. ments to bars and restaurants, and reports
future-ready: Strong reporting and control
functions; Compliance with local regulatory to aid menu engineering. All these have re-
requirements; Plug-and-play interfaces for •Improved monitoring (and control) of costs duced errors and set the productivity curve
third-party products to enable seamless ho- with weekly F&B cost tracking, informative soaring.
reports and tools to guide revenue manage-
www.hotelier-indonesia.com Technology Issue | August-Sept 2011

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www.hotelier-indonesia.com Technology Issue | August-Sept 2011