Hisham Baz has over 28 years of experience as an automobile parts manager. He is seeking a new role as a group national parts manager where he can utilize his expertise in managing parts departments, warehouses, budgets, and over 35 staff. His strengths include being well organized, a hard worker, self-motivated, honest, and able to handle multiple tasks and make sound decisions.

1. Hisham Baz (Group, National Parts Manager
HISHAM FAWZI BAZ
Hadath – Al Maghazel Street
Beirut - Lebanon
Phone: + 961 5 465 778
Mobile: + 961 76 77 50 70
E-mail: hisham_baz@hotmail.com
Dear Sir / Madam,
Ref.: Application for the post of Group, National Parts Manager.
A highly talented, accomplished and professional Automobile Part Manager with more than
twenty eight years of work experience in the mentioned field, seeking for a new
challenges in your esteemed firm where I can utilize and apply my acquired expert
knowledge, qualifications, skills and wealthy experience in a well reputed
organization hope it will meet and match your requirements and expectations.
In my previous employment I was reporting directly to the Aftersales Director or
General Manager. The main key part of my duties are to focus on managing,
monitoring and operating Spare Parts department with their warehouses, branches
and more than 35 staff from all technical, administrative , sales, purchases, and
marketing point of views. In short my capabilities can be summarized as follows:
 Forecasting, planning yearly sales and purchases budget.
 Analyzing weekly order proposal to ensure stock efficiency and availability.
 Monitoring department teams of policy and procedures are implemented.
 Work closely with department managers to improve customer satisfactions.
 Analyzing stock parameters to ensure parts allocated in its categories.
 Develop new ideas and plans for service campaigns to retrieve old customers
 Develop incentive program for staff motivating them to increase sales.
 Analyzing stock category (A,B,C,&D) and stock ages to minimize dead stock.
My professional strengths points are very organized person, hard worker, self-motivated,
honesty, and trustworthiness with high integrity person having a
positive attitude able to handle multiple tasks and make sound decision.
I look forward for an opportunity to assign an interview where we could discuss my
background in more detail.
With all my respect, thank you so much for your valuable time and kind attention
you’ve e xtend to go through my re sume .
Kind regards
Hisham Fawzi Baz

2. Hisham Baz (Group, National Parts Manager
CURICULAM VITEA
RESUME
Name: HISHAM FAWZI BAZ
Date of Birth: December 22nd, 1962
Material Status: Married
Kids: 2 Boys
Address: Hadath, Baabda, Al Maghazel Street, Al Marj Building
Beirut - Lebanon
Telephone: +961 5 465 778 Mobile: +961 76 77 50 70
E-mail: hisham_baz@hotmail.com
EDUCATION SUMMERY
1977 – 1977 First Aid Diploma – Lebanese Red Cross - Lebanon
1979 – 1979 Lebanese Baccalaureate part II – Zaatary Secondary School – Saida
1979 – 1981 General Mechanics BT1 – Amilieh Technical High College – Beirut
1981 – 1983 Technics of Mechanics BT2 – Amilieh Technical high College – Beirut
COMPUTER & LANGUAGES SKILLS
 Arabic and English, Speaking, writing & reading fluently.
 Possess strong written & verbal communication skills.
 Good knowledge & familiar with Microsoft Office (Excel, Word, Outlook).
 Good knowledge & familiar in operating Dealer Management Systems (DMS).
 Good knowledge in operating Electronic Parts Catalogue (EPC).
 Good in E-mails & Internet.
 Good knowledge of ISO standards.
CORE COMPETENCIES
 Good negotiation and organizational skills.
 Strong people management and client service orientation skills.
 Good influencing and attention to details skills.
 Very enthusiastic, having strong communication and interpersonal skills.
 Ability to read, analyze and comprehend instructions, info’s and reports.
 Able to thrive in a busy customer oriented environment.
 Possess very good management and supervisory skills.
 Able to work under pressure with multi tasks performing responsibilities in a
safe and accurate manner.
 Team work and time management skills.

3. Hisham Baz (Group, National Parts Manager
EMPLOYMENT HISTORY
F.A. Kettaneh Est. Parts Manager Lebanon Feb. 2013 – Oct. 2014
Volkswagen, Audi, Skoda
Business Pack Training Manager Lebanon Feb. 2011 – Jan. 2013
Information Technology
Alfardan Premier Motors Parts Manager Qatar Jul. 2004 – Jan. 2011
Alfardan Sports Motors
Land Rover, Range Rover, Jaguar
Rover, MG, Ferrari, Maserati
Malaysian Lebanese House Parts Manager Lebanon Jan. 2003 – May. 2004
Proton
Boustany Dahdah Auto. Parts Manager Lebanon Jan. 1994 – Dec. 2002
Ford, Mercury, Lincoln
Saudi Oger Ltd. Service Manager Saudi Arabia Oct. 1984 – Dec. 1991
Maintenance Division
Lebanese Red Cross First Aid Teams Lebanon Mar. 1977 – Oct. 1984
Jan. 1992 – Jan. 1994
JOB DESCRIPTION & EXPERIENCE
 Planning, directing and monitoring spare parts department with their
branches and body shop in the most suitable effective and efficient manner
to meet goals and objectives.
 Preparation and execution department business plan with sales and
purchases targets by ensuring that these plans set operating and personnel
costs including parts sales forecast and management of direct costs.
 Ensure of achieving target objectives by ongoing period weekly, monthly,
quarterly and annually.
 Work closely with Service manager & Body shop manager to ensure a timely
turnaround of parts needed to achieve targeted sales revenue.
 Guarantees that the knowledge gained from the market research and
analysis is fully considered in the sales promotion measures.
 Arrange and maintain purchases in preparing the orders of parts,
accessories to ensure efficient stock level and availability. Moreover,
maintain ordering of special tools, literatures, and sales promotion
materials.
 Innovate, develop, organize and monitor stock replenishment procedures
and distribution process of parts and accessories to ensure efficient stock
availability in all branches applying FIFO process (First In First Out).
 Ensure implementation of Pre-Pick process which will minimize wasting time
increasing productivity and efficiency of technicians in the workshop. This
will increase sales revenue.

4. Hisham Baz (Group, National Parts Manager
 Coordinate with service manager on all service campaign parts needed to
ensure stock availability as per number of vehicles affected avoiding any
overstocking of these campaigns parts.
 Develop new ideas to retrieve segment 2 & 3 customers to benefit from sales
offers on parts.
 Analyzing sales, expenses and inventory monthly to achieve goals of profit
and customer satisfactions.
 Ensure efficient marketing plans and disposition based on company
procedures.
 Monitoring all internal & external policy & procedures are in place
implemented by parts teams in a proper way to ensure smooth operation.
 Monitoring warranty process is in place by submitting claims for damages
and discrepancies on time to avoid any lost.
 Handle custome r’s complaints and make final de cision within the le ve l of
authority to satisfy customers.
 Develop new incentive program for better productivity and team work spirit
in the department encouraging and motivating parts teams to improve their
sales performance which leads to a delight customer satisfaction.
 Setting rules and procedures for randomly stock check and annual inventory
to ensure conducting efficient stock inventory investigating reason inventory
discrepancies taking corrective actions if any to ensure accurate stock levels.
 Establish individual parts inventory level balances them for maximum
turnover analyzing stock aging reports regularly to minimize obsolescence.
 Emphasizing parts teams to follow all safety precautions to avoid any
incidents may happen through day to day operation.
 Schedule training program to be conducted for all parts teams keep them up
to date with all technical, none technical training which definitely help them
in improving their performance leading delight customer satisfaction. Hiring
new candidate s matching job de scriptions and company’s policie s and
procedures.
 In coordination with service manager, seasonal campaign will take place
twice yearly to attract custome r’s attention like (AC inspe ction, Oil fre e
service, and Tie r’s inspection campaigns). This will increase our parts and
service turnover.
 Me asuring parts de partment and te am’s pe rformance by Ke y Pe rformance
Indicator (KPI’s). Monthly, quarte rly, semiannua l and annual reports
generated to indicate overall performance such as sales VS target
achievements, gross margin, expenses, purchases achievements VS targets,
stock turn ratio, pick rates, and individual staff performance reports.
 Excellent communication with regional office and the manufacture.
I hereby, confirm that all above information are correct and true.
Signature
Hisham Fawzi Baz