Hisham Fawzi Baz is seeking a position applying his experience in parts management and training. He has over 30 years of experience in parts management roles for automotive companies in Lebanon and Qatar, and also worked as a training manager for a dealer management software company. Baz holds a diploma in first aid and degrees in general mechanics. He is skilled in computer systems, languages, and managerial abilities like communication, teamwork, and customer service.

1. Group / National Parts Manager
CURRICULUM VITAE
PERSONAL INFORMATIOM
Name: Hisham Fawzi Baz
Nationality: Lebanese
Place & Date of birth: Lebanon – Dec. 22nd, 1962
Gender: Male
Material status: Married
Children: 2 Boys
CONTACT INFORMATION
ADDRESS 1 Hadath City, Al Maghazel Street
Al Marj Building, 1st, floor
Hadath City, Baabda District
Beirut – Lebanon
ADDRESS 2 Baadaran El Shouf
El Shouf District – Lebanon
Mobile + 961 76 77 50 70 / + 961 76 67 83 84
Telephone + 961 5 465 778 / + 961 5 311 699
Email hisham_baz@hotmail.com
hisham_baz@yahoo.com
EDUCATION
Lebanese Red Cros
Degree: Diploma in First Aid Beirut – Lebanese 1979
Amilieh Technical High College
Degree: Bachelor in General Mechanics (BTI) Beirut – Lebanon 1981
Bachelor in Technics of Mechanics (BT2) Beirut – Lebanon 1983
CAREER OBJECTIVES
Seeking challenging position in your esteemed firm where I can apply my acquired
Expert knowledge, qualifications and experience in Auto Parts Manager sharing my
Intellectual curiosity with your respected professional staff to look after and manage
Parts department, staff, technical works, stock management, sales and marketing, &
Revenue targets from all point of views.

2. SKILLS
Computer Literature
Operating Dealer Management Systems (DMS)
Microsoft Office
Languages
English Read, Write, Speak Fluent
Arabic Read, Write, speak Native
Managerial, Leadership, Behavioral
Strong people management and customer service orientation skills.
Good influencing skills.
Strong communication skills.
Good attention to details.
Good team work skills.
Work under pressure
Dealing with multiple different queries simultaneously
Designation & Companies Profile
Parts Manager
F. A. KETTANEH Beirut – Lebanon Feb. 2013 - Oct. 2014
VOLKSVAGEN / AUDI / SKODA
ALFARDAN PREMIER MOTORs Doha – Qatar Jul. 2004 - Jan. 2011
ALFARDAN SPORTS MOTORS
RANGE ROVER / LAND ROVER / JAQUAR
ROVER / MG / FERRARI / MASERATI
MALYSIAN LEBANESE Beirut – Lebanon Jan. 2003 – May 2004
TRADING HOUSE
PROTON
BOUSTANY DAHDAH Beirut – Lebanon Jan. 1994 – Dec. 2002
AUTOMOBILES
FORD / MERCURY / LINCOLN
DMS Training Manager
Business Pack Beirut – Lebanon Feb. 2011 – Jan. 2013
Information Technology / Software
Service Manager
Saudi Oger LTD
Maintenance Division Riyadh – Saudi Arabia Oct. 1984 – Dec. 1991
Lebanese Red Cross Beirut – Lebanon Mar. 1977 – Oct. 1984
Jan. 1992 – Jan. 1994
First Aider
Team Leader / Ambulance Driver
Warehouse In charge
Executive Administration Officer
In charge of Daily Rescue Project

3. JOB DESCRIPTION
Parts Manager
 Assigned as Parts Manager for planning, directing, establishing, organizing, monitoring and
managing the spare parts department and all branches in the most suitable, effective and
efficient way in order to meet the objectives and goals set by top management and customer
satisfaction.
 Establish parts department planning including parts turn-over, pick rates, purchases, sales,
profitability, productivity, capacity planning and KPI’s.
 Decide on planning and carry out sales actions, checking the results, controls and analyzes.
Also prepare, business plan, sales & purchases targets.
 Ensure the target agreed within the given fiscal year end monitor the development of the
turn-over based on monthly reports and ensure the target offsets are analyzed and correcting
measured introduced. Maintain, plan and forecast yearly sales & purchases budget.
 Guarantees that the knowledge gained from the market research and analysis is fully
considered in the sales promotion measures.
 Arrange and maintain purchases in preparing the orders of parts, accessories to ensure
efficient stock level and availability. Moreover, maintain ordering of special tools, literatures,
and sales promotion materials.
 Follow up with shipping, logistics agencies, forwarders, and clearing agencies monitoring the
shipping, logistic & clearing process overseeing accurate and proper receiving process of
parts into stock allocated on their bin locations.
 Organize and monitor stock replenishment and distribution process of parts and
accessories to all branches as per requirements.
 Organize, control and monitor inventory levels to maximize efficiency.
 Maintain regular stock check process by conducting a randomly stock check in a
regular base to ensure proper and efficient stocking and delivering parts.
 Maintain annual stock count policy and procedures in cooperation with IT account
and IT department to conduct an efficient stock count investigating the reason of
inventory discrepancies and take corrective actions.
 Cooperate with IT and technical departments of the principles, constantly strives to
improve the inventory management arrangement and updates about the effects of the
inventory valuation, inventory turn-over and capacity of delivery.
 Maintain stock parameters to initiate minimum and maximum stock.
 Handle customer’s complaints and make final decision within the level of authority to
satisfy customers.
 Ensure efficient marketing plans and disposition based on company procedures.
 Ensure that all internal & external policy & procedures are in place implemented by
the staff in a proper way to ensure smooth operation.
 Ensure that warranty process is in place by submitting claims for discrepancies or
damages on time to avoid any lost.
 Manage spare parts team for better productivity and team work spirit encouraging
and motivating them regularly to improve their performance which leads to better
customer satisfaction. Hiring qualified candidates (right person in the right place)
Ensure that all safety precautions are applied and in place implemented to minimize
risks and incidents.

4.  Maintain technical and none technical training schedule to all parts staff to keep
them updated with latest information, procedures, policies, technical information and
new technology (DMS, Electronic Parts Catalogues, Claims & Warranty, etc…).
 Measuring department and staff performance by Key Performance Indicators (KPI).
Generating monthly, quarterly and annual KPI’s reports, (Sales report, Gross margin
report, gross profit report, sales and purchases report, individual staff performance
report, stock turn ratio, pick rate, sales VS target).
 Analyzing stock categories (A, B, C & D) to minimize obsolesces and to get rid off the
Dead stock.
JOB DESCRIPTION
Training Manager
 Assigned as Training Manager to conduct Stock Management training on Dealer
Management System sold to clients.
 Train client’s staff how to operate the Dealer Management system to identify the Key
Elements of successful communication and use them to help their business perform
its best.
 Train client’s staff how to organize and arrange warehouses, shelving, and bin
locations as per groups and categories.
 Train client’s staff the guides of Inventory Accuracy by defining steps for more
accurate inventory operation.
 Training client’s staff how to indicate and identify stock category and classifications
as per selling price, number of issuing and picking into:
- A – Fast Moving Items
- B – Medium Moving Items
- C – Slow moving Items
- D None moving Items (Dead Stock)
- N – New Items
- CM – Campaign Items
- CD – Coded Items
- LP – Local items
 Training client’s staff on cycle counting and physical inventory to avoid the pitfalls
Of the annual physical inventory by dressing a more effective custom cycle counting
System. Insight on why they should cycle count, tracking inventory, count timing,
and effective of adjustments.
 Training client’s staff how determine optimum safety stock level to provide high levels
of customer’s service satisfactions while maintaining minimal inventory by using
proper stock parameters by calculating safety stock using stock ordering parameters.
Minimum Stock Time (Review period + lead Time + Safety time). Maximum Stock
Time (Minimum Stock Time + Shelving time).
Minimum Stock = (Minimum Time x Stock Weighted Average).
Maximum Stock = (Maximum Time x Stock Weighted Average).
 Train client’s staff how to read and analyze the order proposal and the right
parameters to generate odors.
 Train client’s staff on Pre Picking process and its benefit which will improve and
increase technician’s efficiency and productivity.

5. JOB DESCRIPTION
Service Manager (Maintenance Division)
 Assigned as a Service manager to look after and manage Automobiles Maintenance
division, Water Treatments Work Shop (Maintain and repairing Water pumps), Spare
Parts and Warehouses.
 Creating maintenance schedule and program for Automobiles division & Water
Treatment workshop.
 Managing Spare Parts department and Warehouses looking after ordering, purchases,
Pricing, stock levels and availability.
 Perform all technical and administrative duties for all staff and looks after the overall
operation of the division.
 Maintain and arrange purchases of parts, tools and other division requirements.
 Arrange plans for randomly stock check monthly conducting full stock inventories
twice annually investigating with It department discrepancies reason taking the
corrective actions.
 Ensure a suitable environment exists to perform best services implementing and
guarantees valid safety instructions, precautions and other security regulations.
 Generating monthly, quarterly and annual reports.
 Maintain technical and none technical training schedule to all parts staff to keep
them updated with latest information, procedures, policies, technical information and
new technology (DMS, Electronic Parts Catalogues, Claims & Warranty, etc…).
 Measuring department and staff performance by Key Performance Indicators (KPI).
Generating monthly, quarterly and annual KPI’s reports, (Sales report, Gross margin
report, gross profit report, sales and purchases report, individual staff performance
report, stock turn ratio, pick rate, sales VS target).
 Ensure that all internal & external policy & procedures are in place implemented by
the staff in a proper way to ensure smooth operation.
JOB DESCRIPTION
Lebanese Red Cross
 In charge of vehicle maintenance division to look after and manage the maintenance
platform schedule for all vehicles and ambulances.
 Team Leader. Leading teams of first aiders in assigning their duties, tasks to be
implemented day by day to be ready for emergency calls. Also conducting necessary
training weekly to keep them up to date with new information and technical ways.
 Warehouse In charge to manage and look after stocking, purchasing, ordering of
required parts related for vehicles and ambulances planned maintenance schedule.
 Managing ordering and distributing of medical first aid materials, monitoring both
technical and medical warehouses to ensure availability of all requirements.
 Executive Administration Officer in the Central operation Office to manage and assist
Operation Office Director in monitoring and directing fleet’s missions movements of
all divisions and departments especially first Aid Teams.

6.  Coordinating with government, ministries, societies, Lebanese Army, other Lebanese
military forces, hospitals and all other parties to ensure smooth movement of all
Lebanese Red cross members and vehicles in the whole country.
 Perform all administrative duties and look after the overall administrative operation of
the Central Operation Office. Also preparing staff attendance sheet and payroll
schedule to be ready on time for salaries payment.
 In charge of Daily Rescue Project looking after and manage all Red Cross districts in
the country.
 Research Officer in the International Committee of Red Cross looking after and
manage research branch in south Lebanon.
I hereby, confirm that all above information are correct and true.
I’m seeking for a new challenges in your esteemed firm where I can utilize and apply my
Acquired expert knowledge, qualifications, skills and wealthy experience hope it will
meet and match your requirements and expectations.
With all my respect, thank you so much for your valuable time and kind attention you’ve
extend to go through my resume.
Sincerely Yours
Hisham Fawzi Baz
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