1. HINA TAHIR
11455 Bissonnet St. Apt. # 632 Houston, TX 77099
hinatahir91@yahoo.com . (C) (281) 854 - 4857
QUALIFICATION SUMMARY
Detail-oriented professional with ability to achieve and exceed all business goals in high-pressure environment.
 Have the ability to execute programs using limited resources. Problem solving, leadership and communication skills are some
of the qualities developed from my experience as an able customer relations representative.
 Proven leadership and team-building skills, coupled with the ability to direct strong teams in managing customer
relationships.
PROFESSIONAL EDUCATION
MLA (Concentration in Public Administration) Jan. 2011 – Dec. 2012
University of St. Thomas, Houston, TX
MSC Economics 2007 – 2008
Frontier Women University, Peshawar, Pakistan
Bachelor of Arts in Economics and Statistics 2001 – 2005
Frontier College for Women, Peshawar, Pakistan
WORK EXPERIENCE
Enersight USA Inc.
Accounting Assistant/Office Administration Nov. 2014 – Mar. 2015
 Monitor customer invoices and identify and investigate non-payments, delayed payments and other irregularities. Organize
recovery system and initiate collection efforts.
 Responsible for credit collections on all accounts by contacting the customer by phone, e-mail and written correspondence.
 Prepared and issued customer invoices statements and bills.
 Maintained inventory, training manuals, office equipment and supplies.
 Maintained time sheets, annual leave records, and employee expenses.
 Perform data entry.
 Prepared documentation relating to purchases, travel and personnel.
 Work within a busy office environment, and support office teams in order to ensure the smooth running of day-to-day
activities.
 Communicate clearly with work colleagues using emails etc.
 Handle office expenses.
 Continually meet and exceed the operational and administrative expectations of employers.
 Provide accurate administration of all paperwork generated at Office level.
 Quickly learn about new in house database systems, including Expensify, Harvest, ADP Open Invoice etc.
Transnet ATM Solutions
Financial Analyst (ATM Department) Oct. 2013 – Nov. 2014
 Analyze financial reports from various departments such as sales, communication, HR, purchase and production.
 Prepare various reports on research results – implemented spreadsheets and statistical software to analyze data.
 Development of Financial techniques.
 Forecast marketing returns and marketing expenses.

2.  Measure company’s overall performance.
 Participate actively in making pricing and cost decisions – Evaluating the monetary impact of various proposals and
quotations from other companies.
 Work on weekly spending reports for the department.
 Coordinate with underwriters, lenders, and loan managers to manage portfolios.
 Handle cost and benefit analysis for diverse marketing campaign and projects.
 Analyze legal documents including insurance policies, corporate contracts and W9s.
 Making checks, purchase orders, invoices for customers, vendors and employees.
 Working on First Data monthly statements and making customer’s statements and commission checks on monthly basis.
 Doing Sales and marketing calls in order to introduce company to potential clients.
 Boarding the ATM processing applications on First Data.
 Working on Power point presentations for the new clients and agents all across the nation.
 Conducting and participating interviews for the new hired people in the company.
 Staff training and development.
 Scanning of confidential documents into electronic filing system and categorized them for retrieval and review.
 Providing high level administrative support and managing organizational policies and procedures.
Merchants Group, INC.
Account Executive (Fuel Department) Mar. 2011 – Oct. 2013
 Prepare invoices received from the refinery to ensure that all the products are delivered and all the payments have been
received.
 Monitor receivable and notifying customers with delinquent accounts in order to solicit payments.
 Audit invoices/EFTS on a daily basis to ensure accuracy.
 Develop, implement and manage database.
 Work with clients in resolving billing issues.
 Follow up on past due accounts.
 Conduct research and participate in drafting of legal documents such as lease and sales agreement for real property, fuel, and
credit card processing terminals.
 Attract new fuel customers and develop their real property while allocating finite supply of fuel to various customers in
different geographic regions.
 Monitor Customer payment status to ensure timely receipt of payments.
 Work on TCEQ delivery certificates to make sure customers can get the delivery in a timely manner.
 Review and analyze contractual agreements with suppliers and customers of merchant services.
 Collect, track and summarize inventory and receivable information.
Better Image, Houston, TX
Secretary and Notary Public 2009 – 2011
 Handle heavy case load and assist with all aspects of the litigation lifecycle from inception through appeal.
 Draft legal documents including spouse petitions, citizenship filing, work permits, affidavits and online visa applications.
 Respond to client inquiries.
 Organize case files for different customers.
 Built stellar reputation for quickly and effectively resolving issues and ensuring customer satisfaction.
 Train paralegals on case management.
 Assist with preparation of legal documents.
 Transcription of confidential correspondence.
 Scheduling appointments for customers.
 Planned and arranged events, which includes Christmas parties, thanksgiving parties and other events.
 Ensured accuracy, correctness, and completion by examining all actions/records of legal proceedings.
 Maintained office scheduling and event calendars.
 Setup and handled incoming mail and office filing systems.
 Managed office equipments and office space.
 Establish the administrative work for tracking staff’s daily tasks.
 Generated a strong referral business through quality services.
 Perform functions of Notary Public in a very responsible manner.

3. Peshawar University, Peshawar, Pakistan
Teaching Assistant 2008 – 2009
Assisted professors in Economics & Accounting courses.
 Led small group discussions and answered student questions.
 Graded tests and assignments.
 Provided instruction in use of software including Excel, Word and Power point.
National Bank of Pakistan, Peshawar, Pakistan
Mutual Fund Investment Internee 2007 – 2008
Contribute to relationship-banking team with keen focus on maximizing revenue and territory profitability.
 Job skills include client relationship development, customer complaint management, problem resolutions, billing, retail
service and sales.
 Collaborate with clients to assess individual financial situations and develop strategic financial planning solutions.
 Oversee securities transactions, funds transfers, and option trades.
 Surpassed customer retention and business development goals by building client base to more than 300 investors.
Technical Proficiencies
Achievements:
Introduction to QuickBooks Pro 2013 (University of Houston)
Certified courses of Financial and Managerial Accounting
ADP Open Invoice
Expensify
Harvest
Skills: Microsoft Office (Word, Excel, PowerPoint, & Access).
Languages: Fluent in Hindi, Urdu, Pashto.
Activities: Pet keeping and Camping
References Available upon Request