Asm cv

Mr. Hilal Said Al Shidhani
Airport Services Manager

PERSONAL DETAILS
• Date of Birth 22-May-1978
• Status Married
• Nationality Omani
• Address Post Box 58, Code 111 Muscat Airport
• Contact Number 00968 996684073
• Email Address hilals@omanair.com

EDUCATIONAL BACKGROUND
Period Certificate Result
July – September 2005 Upper Intermediate-1 Completed/Passed
March- May 2005 Upper Intermediate-2 Completed/Passed
January–March 2005 Intermediate-1 Completed/Passed
1999 – English Course Course-British Council Completed/Passed
1995-1996 (3rd Secondary) Al Khoud Secondary School Completed/Passed
1994-1995 (2nd Secondary) Al Khoud Secondary School Completed/Passed
1993-1994 (1st Secondary) Al Khoud Secondary School Completed/Passed

TRAINING ATTENDED
Period Course Remarks
December 2012
Station and Ground Handling
Management Course
Completed
November 2012 GOM Training Completed
February 2012 Go Team Training Refresher Completed
December 2011 Flight Operations Management Completed
November 2011 LX Weight and Balance Completed
April 2011
Emergency Response Training for
Airport Operation
Completed
February-March 2011 Aviation Internal Auditor Completed
February 2010 Mass and Balance B747 Completed
November 2010 Report Writing Completed
November 2010 Managing People Performance Completed

TRAINING ATTENDED
November 2010 Making Powerful Presentation Completed
April 2010 Cultural Awareness Completed
June 2010 Human Factor Completed
October 2009 GF Weight and Balance License Completed
May 2009 Incident Investigation Completed
July 2009 KU Weight & Balance Revalidation Completed
June 2008 Load Control - 1 Completed
June 2007 Ramp Safety Completed
April 2007 RJ Weight & Balance Revalidation Completed
November 2006 TG Weight & Balance Revalidation Completed

TRAINING ATTENDED
November 2006 Analytical Thinking Completed
November 2006 Leadership Change/Challenge Completed
August 2006 Security Training Completed
July 2006 Written Communication Skills Completed
July-September 2006 PRE FCE B (British Council) Completed
May-June 2006 PRE FCE A (British Council) Completed
April 2006 SD Weight and Balance License Completed
March-May 2006
Language Booster (British
Council)
Completed
March 2006 WY Weight and Balance Completed
March 2006 EY Weight and Balance Completed

TRAINING ATTENDED
December 2005 English Upper Intermediate-2 Completed
September 2005
KU Load Control Refresher-
A310/300
Completed
July 2005 English Upper Intermediate-1 Completed
July 2005 First Aid Training Completed
July 2005
Problem Solving and Decision
Making
Completed
July 2005 Team Leading and Building Completed
March-May 2005 Intermediate 1 (British Council) Completed
February 2005 TRC Workshop – Middle East Completed
May 2005 Safety Briefing Course Completed
April 2005 Ramp Safety Course Refresher Completed

TRAINING ATTENDED
March 2005 Time Management Workshop Completed
August 2004 Basic Supervisory Skill Completed
June 2004 Performance Appraisal Workshop Completed
May 2004 HSE Training Completed
April 2004 SD Weight & Balance Completed
April 2004 LH DGR Completed
April 2004 IATA Refresher Completed
March 2004 LH Weight & Balance Completed
March 2004 BA Supervising Aircraft Loading Completed
February 2004 BA SYSTEM LIRF Completed

TRAINING ATTENDED
January 2004 MS Weight & Balance Completed
November 2003 Punctuality Bronze Award Completed
November 2003
Load Control for Ramp
Dispatchers
Completed
November 2003 TG Load Control Licensure Completed
October 2003 GF Load Control Licensure Completed
June 2003 GF Ramp Handling Course Completed
April 2003 UL Load Control Licensure Completed
January 2003 SV Load Control Licensure Completed
December 2002 KU Load Control Licensure Completed
November 2002 RJ Load Control Licensure Completed

TRAINING ATTENDED
October 2002 Steady State Weight & Balance Completed
September 2002 ACSI Check-in Training Completed
September 2002 English Intermediate-1 Completed
September 2002 SR Load Control Licensure Completed
September 2002 WY Load Control Licensure Completed
August 2002 QR Load Control Licensure Completed
May 2002 Departure Control System Completed
April 2002 DCS Pax Control License Completed
October 2001 BA Basic Load Control Completed
October 2001 Load Control Longhaul System Completed

TRAINING ATTENDED
April 2001 Basic Load Control Completed
April 2001 Ramp Safety Course Completed
April 2001 EK DGR for passenger Handling Completed
July 1999 Customer Awareness Completed
January-April 1999
Pre-Intermediate 1 (British
Council)
Completed
May 1998 Departure Control System (DCS) Completed
February-May 1998 General English Course-OAS Passed Grade-A
February 1998 Airport Services (Basic) Completed
May-October
Army Training (Ministry of
Defense)
Completed

WORK EXPERIENCE
Airport Services Manager - BKK
Company: Oman Air
Period: October 2014 – Present
Assistant Manager Load Control/TRC
Company: Oman Air
Period: February 2012 – June 2013
Ramp Officer
Company: Oman Air
Period: August 2007 – January 2012
Airport Services Manager - CMB
Company: Oman Air
Period: January 2014 – September 2014
Airport Services Manager - KTM
Company: Oman Air
Period: July 2013 – November 2013

WORK EXPERIENCE
Ramp Dispatch Supervisor
Company: Oman Air
Period: May 2005 – August 2007
Ramp Dispatcher
Company: Oman Air
Period: May 2003 – June 2005
Load Controller
Company: Oman Air
Period: February 1999 – April 2003
Traffic Assistant – Check-in/Pax Control
Company: Oman Air
Period: October 1996 – Jan 1999

PERSONNEL ADMINISTRATION
Plan, organize, and institute control of the safe, effective, customer- oriented, and cost-
effective ground handling requirements of OMAN AIR specifically in the areas of ramp
operations and load control.
.
Personnel administration.
Line operations.
Service delivery and enhancement.
Revenue generation.
Customer and public relations.
Budget preparation and cost control.

Participate in the selection of applicants for vacant positions.
Conduct performance appraisal of personnel to include employee motivation and counseling.
Recommend training for career development of personnel.
Issue and recommend commendations and rewards to deserving employees.
Investigate, recommend and implement administrative actions and erring employees.
Maintain good and effective relations, both functional and interpersonal, among employees.
i.g. conduct regular dialogues with employees.
Safety and security.

Ensure smooth downward / upward and lateral information flow with regard to employee
concerns and needs.
Implement and / or recommend action steps to address employee concerns and needs.
Orient employees and overall operations and their specific roles.
Ensure attendance and punctuality of direct reports.
Ensure employees understanding of and compliance to company policies and
procedures.

LINE OPERATIONS
Disseminate and implement standard policies and
procedures pertaining to station operations i.e.
operating manuals.
Continually review existing systems and
procedures and recommend modifications.
Plan manpower, equipment and materials
required in operation.

LINE OPERATIONS
Monitor handling of all flight activities.
Coordinate and ensure proper implementation
of flight handling activities with units concerned,
disseminate flight advisories to units concerned,
ensure proper turn-over of shifts.
Provide immediate updates on flight handling
irregularities to department head.
Make decisions in resolving operational
problems related to flight handling.

LINE OPERATIONS
Ensure cleanliness orderliness in the working
environment.
Ensure employees conformance to company
standard.
Ensure proper handling of flight disruptions and
denied boarding situations to avoid or minimize
passenger inconvenience and complaints as well as
unnecessary costs and legal suits against OAS.
Conduct regular operational coordination
meetings.

SERVICE DELIVERY ENHANCEMENT
1. Disseminate and implement standard rules and guidelines
pertaining to customer services.
2. Maintain visible presence in areas of jurisdiction to ensure
proper service delivery.
3. Continually review existing rules and guidelines to enhance
customer service.
4. Recommend and act improvement of facilities for customer
comfort and convenience.
5. Ensure employees conformance to proper grooming and
decorum

PDO Assistant:
• Check-in and boarding functions.
• Pax control and admin functions.
• Air craft weight and balance function.
• Ramp dispatcher function.
• Baggage handling and reconciliation functions.
• Knowledge of enplane loading system and ground support equipment
operation and technical specifications.
• Carry out Load Plan/Check-in-/Boarding/Meeting the flights according to
the guidelines issued by management exclusive for (P.D.O) handling.
• Making load of passengers and cargo into account plan loading for all
departure flights.
• Ensure special load requirements are carried out.
• Handover loading plans for Ramp Staff.
• Ensure check-in started on time and counters are closed on time.
• Ensure boarding completed on time.
• Perform other task deem necessary by my superior.

Traffic Assistant – Check-In and pax control:
• Collect boarding cards, baggage tags from stock.
• Collect cash, tax stamp, EBT (Excess Baggage Ticket) from Cashier.
• Display the flight.
• Check passengers’ documents, where appropriate to ensure it
meets visa requirements of destination.
• Where required check security.
• Weigh baggage and affix tag.
• In case of baggage over-weight, work out excess baggage ticket.
• Check passenger into departure control system and uplift coupon
from ticket.
• Collect airport tax and fix stamp to ticket and print boarding card.

Traffic Assistant – Check-In and pax control:
• (Controller) Clean up counter, hands over cash to cashier.
• Ensure that a flight is ready for check-in.
• Flight editing.
• Enter seat occupied message from previous station.
• Ensure flight is open for through destinations.
• Collect flight coupons and sort and check that correct coupon have
been uplifted from passengers and check that the number of
coupons tallies with the number of passengers on flight.
• Call for authority from airlines for upgrades.
• Perform other task deem necessary assigned by my superior.

Load Controller:
Computation of load sheets and carrying out the related
functions.
Immediately on reporting for duty, check my allocation sheet
to know the flights that have been assigned to me.
Check for ETA/ETD of my flights for me to enable to
properly plan my flight. Minimum time required for
preparation is 3 hours for wide body jets, 2 hours for
conventional aircraft.

Load Controller:
To determine the following:
√ Routing of the aircraft
√ Assign the flight in departure control system and check type
of aircraft, configuration, hold version, etc.
√ Load control manuals/ manual load sheet and trim sheets to be
kept handy in case of system failure.
√ Obtain crew names for operations and prepare general declaration.
To co-ordinate with the following to determine estimated load:
√ Passengers load from passengers name list.
√ Cargo and mail up-lift from cargo export section.
√ Pass the above information to the operation section to enable them
to request for flight plan.
√ Dispatch EZFW as applicable.

Load Controller:
Then proceed with my work firstly assigning my flight to a printer. Check number of crew
operating this service and amend system accordingly. Ramp to be informed of the ULD
requirement for passenger baggage and amend the capacity calculation in the system
and then release balance ULDs for cargo and mail use.
Consult Ramp ULD control staff to determine number of empty units to be forwarded or
the number of units to be notified.
Amend system generated load plan accordingly to requirements taking into consideration
of availability of equipment and manpower and also priority of off-loading of cargo in
case of weight restrictions.
While planning load, to be very careful not to exceed any structural
limitations in ULDs or in aircraft compartments as it is highly irregular.

Load Controller:
Obtain fuel figures from operations sections or the airline
representative/ crew and enter in the system.
Planning stage centre of gravity of the aircraft at zero fuel weight
should be to the ideal setting as this enable to fly with minimum fuel
required.
Carry out seat blocking if load permits due to trim purpose and then
release load plan to the loading staff and also copy should be given
to ramp dispatcher of that particular flight.
Finalize cargo and mail figures once confirmed by the cargo section
and also finalize the fuel figures.
Meet the flight and collect documents and distribute manifest to the
various sections and authorities as applicable, obtain stamped GD
copies as required.

Load Controller:
Once the flight had been closed for check-in (0030 or 0040 mints before departure)
coupons with system and then confirms the flight for weight and balance.
Check with ramp dispatcher for deviation in loading and amend the system loading
accordingly, LMC should be incorporated and trim setting to be adjusted as per
existing instructions of airline prior presentation of the final load sheet.
0020 mints before departure print the load sheet and present it to the captain and
place all the necessary documents on board the aircraft.
After the flight departed, loading supervisor returns one copy of the load plan duly
signed by him with changes if any, to the original planning to be placed in the
service file.
Ensure crosscheck that all LMC are incorporated prior to releasing massages and
flight control to the next station. E.g ( LDM, CPM, PSM, SOM etc).
File all the messages and documents along with the service handling report and
enter details in the daily traffic report and raise the handling charge notes.

Load Controller:
Close communication with the pax controller for the changing/ creating
correct aircraft type and configuration version on the system: enable them to
open flights for through check-in 36 hours before departure.
Ensure HCN and DTR are filled correctly with the required service rendered
forms to protect company revenue.
Ensure company memos and manuals are red regularly to up-date regulatory
and procedural and acknowledgment forms are to be signed.
All service file should contain the required documentation as per the company
procedures.
Ensure comply with safety and security procedures.

Ramp Dispatcher
To plan, direct and supervise the ramp handling operations of
particular flight. Ensure those customer airlines are handled
appropriately and efficiently in accordance with standard,
systems and procedures.
Check duty allocation sheet and note down allocated
flights.
Supervises and ensure efficient handling and dispatching
of customer airline flights.
Check with export cargo section regarding joining cargo
and mail load.
Check flight file held in the duty room for disembarking/
transit and joining pax and also check the following.

Ramp Dispatcher
Special pax e.g VIP, UM, Meda, WCHR, transfer pax etc.
Catering uplift.
Any crew change at station.
Coordinates with load controller in maximizing baggage and cargo
load and obtain copy of loading instruction reports.
Liaise with loading agent and making sure that all ramp
equipments are ready and positioned near the parking bay (
passengers steps, FMC, conveyor belt, dollies, tow-tug, ambulift)

Ramp Dispatcher
Call transport through telephone or radio and request
buses for disembarking passengers, as well as for boarding.
Marshalling positioning of passengers steps.
Check with departure gate staff whether all passengers
have boarded.
Liaise with duty room in obtaining final count and confirm
total on board figure after crew head count.
Check incoming special load such as diplomatic mail or
valuables and inform import cargo staff accordingly.

Ramp Dispatcher
Monitor disembarking passengers, baggage to be sent to arrival area
on priority basis.
Ensure to send transfer baggage for immediate connections to arrival
as soon as possible.
Liaise with crew and confirm transit passenger's count and inform duty
officer for any discrepancy.
Monitor and ensures on time performance regarding off-loading and
loading baggage and cargo in accordance to the loading instruction
and advice load control for any changes or loading deviation.
Monitors the daily flight situation during the shift. Takes not of flight
delays, disruptions, and special flight especially during calamities,
bomb threats and other emergencies for proper handling.

Ramp Dispatcher
Ensures collection of non-routine services availed by customer
airlines.
Ensure special instructions and information are disseminated
to the concerned ramp personnel for appropriate action.
Identify potential problems in the flight and take remedial
actions.
Ensure proper use of motorized and non-motorize equipment.
Release the flight and pass on actual time of departure to
duty room.
Complete and file the ramp dispatcher card with full details.

Safety:
Conducts inspection in the aircraft
cargo compartment during the
offloading and loading of bags and
cargo, also report for any defects to
the ramp officers for immediate
action.
Ensure that all
equipment used for
flights are retracted
and that area is
cleared prior to
pushback of the
aircraft.
Ensure loading instructions are
strictly followed for the weight
and balance of the aircraft.
Coordinates with load
controller for any deviation.
Confers with ramp equipment
operator to ensure that unit
loading devices (ULD's) are locked
in the proper position and bulk
load secured with a net before
closure of compartment doors to
prevent shifting and damage to
the aircraft.
Ensure compliance
with safety and
security procedures.

Ramp Dispatcher Supervisor
To supervise the
operation and
administration of Ramp
Dispatcher, to ensure that
customer airline flights
are handled appropriately
and efficiently in
accordance with
standards and procedures
and delays are
minimized.

Operations:
Ensure efficient delivery of service to all carriers
operating in the station.
Reviews and validates ramp dispatcher assignments for
the shift to meet the handling requirements of customer
airline flights.
Monitors the attendance of personnel under the
shift and adjust assignments accordingly.
Conducts briefings and debriefings to all ramp
dispatcher personnel of a shift.
Supervises and ensure on time performance
regarding arrival and departure of flights.

Operations:
Monitors the daily flight situation in coordination with duty room during the shift.
Takes not of flight delays, disruptions, especially during calamities, bomb,
hijackings, and other emergencies for proper handling.
Submits recommendations or suggestions on facilities, which require
immediate attention or improvements in the shift for the safety and
convenience of the employees.
Ensure collection of non-routine availed by customer airline.
Identify potential problem in the shift, take remedial action/ or report
matter to the officer- ramp immediately action.
Ensure proper use of hand held radio, office equipment, and ramp
vehicles.
Prepares and submits report to the officer-ramp.

Safety:
Conducts spot checks
on the condition of the
following areas under
the shift:
•Ramp parking to ensure
that all the areas are free
of obstructions to avoid
collision with the aircraft.
•ULD depository.
•Staging areas.
Monitors and ensure
that ramp personnel
are complying with
ramp safety
procedures and
guidelines.
Ensure that mandatory
body frisking is done
by the security officer
on all personal directly
involved in the
handling of flights.
Initiates improvements
of working area for
the safety and
convenience of the
employees.

Administration:
Conducts investigation or irregularities/
deviations committed during the shift. Based on
the findings, submits recommendations and/or
actions taken, to the officer-ramp.
Acts on problems and irregularities by ramp
personnel relative to ramp activities.
Ensure proper turnover to the incoming
supervisor.
Initiates any appreciation or recommendation to
deserving personnel during the shift.
Initiates and maintains good working relations
among personnel, customer airline, government
agencies, other divisions, and offices.

Administration:
Conducts performance appraisals of all
personnel and provides counseling and
motivation.
Implements existing company policies,
standards, operating procedures and
government regulation to all personnel.
Controls and authorizes overtime rendered by
personnel under the shift.
To monitor and review key performance
indicators (KPI) and implement action plans to
improve operations.
Confers with the office-ramp on matters for his
information, advice, instructions, or decisions.

Administration:
Functionally and administratively responsible for
the personnel under his shift.
Attends meeting on matters related to the
section's operation and represents the officer-
ramp I meetings and official gatherings as
required.
Conducts regular dialogue with subordinates on
related ops matters and personnel policies.
Implement proper and safe utilization procedures
on ramp equipment and assets entrusted to the
section.
Review the applicability of set standards and
initiate changes if necessary.

Administration:
Plan/decide and recommend to the officer-ramp
the appropriate training programs to enhance
strengths and address weaknesses of subordinates
Keep abreast with all work procedures, company
policies, standards, government regulations, and
contract specifications as applicable on the
aircraft and related matters.
Other related duties that may be assigned from
time to time.
Liaise with Apron Service Supervisor regarding
flights to be handled
Preparation of duty allocation of staff and
ensuring staff report on time in proper uniform

Administration:
Ensure ramp equipments are position near parking
bay before flight arrives.
Liaise with transport section to ensure transport
for passengers is positioned on arrival.
Co-ordinate with all sections involved in flight
handling.
Check with export cargo regarding joining cargo
and mail.
Check flight file and obtain full information of the
flight particularly special requirements.

Administration:
Monitor ULD’s are positioned at baggage make-up
area before the commencement of check-in.
Check with load controller and obtain loading
instructions.
On arrival of flight monitor positioning of
passenger steps and whether positioned correctly.
Prepare and file ramp dispatchers list for each
card
Check transferred baggage is correctly collected.
Liaise with loading agents on loading of dangerous
goods.

Assistant Manager – Load Control & TRC
Conduct Fault investigations on all arising faulty issues and submit the report to Senior
Manager - RAMP services in order to take necessary action steps.
Plan and schedule staff roster and staff swaps to cover operational requirements
Plan and schedule individual servicing of equipments and all communication devices in order
to ensure that they are in good working conditions at all times,
Plan and schedule staff training courses as per staffing requirements under Ramp Dispatch &
Load Control sections
Involve with Senior Manager – RAMP services in planning stage of Manpower, Equipment,
Handling, transporting passengers in & out of aircraft ensuring to provide timely customer
service requests in line with Safety and Security guidelines set by the company

Directs and manages the Load Control department, ensuring that Weight & Balance requirements are
provided according to the Airline Operating Manual and Government / International regulatory requirements.
Ensures all Load Control staff are current on required Aircraft licenses, together with other mandatory
courses such as Dangerous Goods Regulations. Constantly analyses procedures, practices and available
technology to maintain best practice.
Influences Customer Airlines, Airport Authorities and third-parties to ensure that standardized
safe dispatch best practices are carried out at Muscat International Airport. Maintains close
contact with Safety to ensure 360º feedback on ramp safety issues.
To initiate continuous improvement, provides feedback via Service Improvement Initiatives
recommended by department to internal /external customer departments
Directs and manages the efficient running of the Ground Dispatch department, to achieve
operational targets and the highest levels of service delivery in line with Customer
requirements and standards. Critically analyses all service failures identified by Dispatchers
during Aircraft turnarounds.
Monitor, plan, schedule and oversee all manpower requirements, staff attendance and sick
leave, plan rostering and swaps for all crew in the RAMP covering the following sections; Ramp
Dispatch; and Load Control

Monitor and provide information on flight handling irregularities to the concerned department to
take necessary action steps.
In conjunction with key stakeholders ensure staff are trained and equipped with the resources
needed to carry out their duties to the minimum requirements of Airport Operations and the
customer airlines. Maintain proficiencies through a programme of refresher training and audit.
Receives discrepancy reports, conducts analyses and provides recommendations wherever
necessary in order to ensure that standards are continually maintained.
Provide support for the business unit’s human resource plan. Create an environment which is
conducive to the growth of a national workforce.
Drive innovative solutions through team creativity and ensure a collaborative approach with other
business units within Airport Operations. To include the use of all mandated technological
solutions.

Establish and maintain a robust system for monitoring and the timely correction of deficiencies
and risks and report to the Senior Manager Ramp Services.
Ensures the safety of staff, equipment and facilities in accordance with corporate, local and international
standards. In cooperation with the Safety Department, promote and develop a safety culture within the
business unit to continually raise awareness and motivate safe behaviours.
Ensure compliance to safety and security regulations. Work with Safety Department to ensure all
staff adheres to safety rules and regulations, both those set internally, and those that meet
airline customer and regulatory bodies, including OAMC Safety and Security and DGCA.
Liaise and establish good customer and public relations in order to gain support and enhance
Oman Air image.
Monitor and ensure that routine and non-routine services are properly documented and reported
for correct billing purposes.

Update knowledge of current company policy and procedures by reading, memo,
circulars and manual updates
Ensure compliance to safety and security regulations. Work with Safety Department to
ensure all staff adheres to safety rules and regulations, both those set internally, and
those that meet airline customer and regulatory bodies, including OAMC Safety and
Security and DGCA.
Manage the delivery of cost effective services within agreed budget. Monitor and control
costs through effective resource management of staff in cooperation with Resource
Planning and Real Time allocation unit. Continual review and adjustment of expenditure
to meet fluctuations in demand to deliver savings against budget and forecasts.

Airport Services Manager (ASM)
The Airport Services Manager (ASM) reports directly to the
Regional Airport Services Manager (RASM) or through an
authority appointed by the General Manager Customer
Services.(GMAO). For the handling process the ASM is
functionally responsible to Customers & Ground Handling
Agent appointed and represents Oman Air at that airport.
GMAO
RASM
ASM

The handling process of an ASM consists of:
Passenger-, baggage- and operational
handling.
Cargo loading, unloading and ramp
handling.
Catering.
Coordination with Technical
Department.
Assistance to the operating crew

Airport Services Manager (ASM) - Tasks
1. At the airport where he/she is based the ASM is responsible for all of the
following activities, which can be executed by own staff or third parties:
 The process of passenger, baggage and aircraft movement;
 Management activities from an operational point of view (all activities
related to adequate handling of WY-flight at the airport);
 Handling of passengers and baggage, ramp handling of cargo and mail
according to the WY quality yardsticks;
 Passenger offices management at the airport;
 Ticket sales and reservations unless decided otherwise*;
 Service claims and complaints settlement for passengers*.

2. The ASM arranges a safe, punctual and
reliable WY service in all of the areas
stated above and is responsible for caring
and friendly treatment towards our
customers.
As the sales organization should be in a
position to concentrate itself fully only on
sales, the ASM is to concentrate and be
responsible for managing the Airport
Operation in such a way that a high quality
service for our passengers are guaranteed.

This includes taking care of:
o Airport staff matters, including training, appraisals and participating along
with the respective RASM on recruitment;
o Offices matters, including lease and supply contracts; This should be in
liaison with RASM.
o Automation matters related to services are effectively coordinated with
the support of CDC.
o Catering matters as laid down by Catering Services in coordination with
the GM-IS.
o The service levels promised to the customers are being met with
considering the Key Performance Indicators that has been presented to the
individual airport.

The ASM is responsible for
an efficient execution of all
services at most economical
costs, and within the
quality guidelines
prescribed and provided by
the Standards & Procedures.
Communication
Planning
Profile

Communication
External
relations
Appointed Technical Agent.
Ground Handling Agent (passenger and ramp)
Appointed Cargo Handling Agent
Vendors (lounge/fuelling companies/etc.)
Airport authorities including CAA.
Government agencies such as Airport
Police, customs, immigration etc.
Airport Operating Committee (AOC)
Catering Agent.
Internal
relations
OCC, HCC, GOCC, MSS, S&P, ADMs at MCT.
Cargo export and import at base.
Pax sales organization with the respective DSM/CM.
In flight supplies department.
Flight crews.
Human Resources.

Deviation from the standards and
actions/recommendations must immediately be
reported.
Regular feedback to the HQ including DSM/CM and of
all and any complaints/compliments addressed
without delay to Customer Relations Section.
Customer remarks/complaints must be heard.
Cont.

The ASM contributes in
preparing a business plan
for the establishment,
especially concerning
improvement towards
service and quality.
.Planning

Managerial
qualities
Dynamic
Flexible
Good
communicator
Service oriented
Creative
Professional
operational
knowledge
Qualified and
Certified on W &
B and DG
handling activity
Professional
knowledge of
passenger
handling matters
Profile
Although the profile of the ASM might vary per station
allowing room for typical circumstances, the following
elements are considered to be essential:

Professional
knowledge of
passenger sales
and reservations
Team builder
/motivator
Integrator
/ entrepreneur
Result oriented*
Commercially
minded
Effectively
handles stress
Profile
Although the profile of the ASM might vary per station
allowing room for typical circumstances, the following
elements are considered to be essential:
* Be flexible within reasonable count without jeopardizing safety at all times
Cont.

Visit Caterer once a month on a fixed and agreed
date, depending on frequencies, in order to:
* Discuss service remarks briefly.
* Make sure that Caterer is not lacking any
materials/equipment.
* Make sure that WY equipment and materials are
properly stored and used only for WY.
Administration activities:
* Keep a close vigilant on oversupply
* An excellent relationship with the catering
management.
* Analyze meal ordering, stand-by procedure and
identify how to control the method of additional
payments.
* Invoice checking.
* Spot checking uplift after loading of the flight
(approx. ½ hour before ETD) If any findings
necessary follow-up should be done after the flight
* Unannounced hygiene inspections two times per
year with a report to RASM and catering manager
at HQ

HOBBIES AND OTHER ACTIVITIES
Fishing Football Swimming
Other
outdoor
sports

SMART Objectives
• In order to work effectively, strategy must be developed in the
context of objectives, and those objectives need to be SMART.
65
SPECIFIC: exactly, what will be done?
MEASURABLE: what will the specific impact be (in quantifiable terms)?
ATTAINABLE: why would a team member want to be assigned to this
objective and how do they succeed?
Realistic or Relevant: what business goals will the budget impact and
how do those goals cascade down within a specific business area?
Time bound: within what timeframe will an impact on the objectives be
achieved?

Individualized Corporation corresponded to
changes in career development from a system
of predefined paths defined by Oman Air, to a
strategy defined by the individual and matched
to the needs of organization in an open
landscape of possibilities.

Personal development includes the following activities:
 Improving self-awareness & self-knowledge
 Improving or learning new skills
 Becoming a self-leader
 Building or renewing identity/self-esteem
 Developing strengths or talents
 Improving wealth & health
 Spiritual development
 Identifying or improving potential
 Building employability or human capital
 Enhancing lifestyle or the quality of life
 Fulfilling aspirations
 Defining and executing personal development plans
 Improving social abilities

Asm cv

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