Hemanth provides his contact information and career objective of working in a challenging environment to utilize and develop his skills. He has over 10 years of work experience in customer service and sales roles in telecommunications companies like Tata Communications, Tata Teleservices, Bharti Airtel, and worked as a project assistant. His experience includes customer relationship management, sales support, pricing analysis, project coordination and data management. He is currently working as a Sales Support and Pricing Analyst for Tata Communications, where he is responsible for carrier account management, pricing quotes, sales support and improving off-net pricing.

1. HEMANTH H M
Door No: 108 Building No 02 Mail:- hemanth296@gmail.com
K H B Colony Kengeri SatelliteTown Mobile: - +91 9535653778
Bangalore-560060
Career Objective
To work in a challengingand professional environmentwhere I can utilizemy knowledge as well as other skillsand look to
develop myself alongwith the organization
Personal Details
Date of Birth : 11th Sept 1985
Sex : Male
Nationality : Indian
Marital Status:Single
Academic Details: B Com
Languages Known : English,Kannada and Hindi
Hobbies: Travelling& PlayingCricket
Work Experience
 Currently Working with Tata Communications Ltd as Sales Support& Pricing Analystof Carrier Accounts of Americas for
Wirelineproduct(MPLS, IPLC & Ethernet)
From September 2014 till date.
 Worked as Customer Relationship Executivein Tata Tele Services ltd Bangalore
From Aug 12 to April 13
 Worked as ProjectAssistantat Fichtner India Bangalorein supportingto KUIDFC ( Client) for Karnataka Municipal
Reforms Project(KMRP)
From Sept 09 – May 12
 Worked as Customer Relationship Executive in Bharti Airtel Ltd Bangalore
From Oct 04 to July 09
Certificates of Appreciations:
 Appreciations towards the successful Customer Satisfaction for the month of Aug 2006 from Bharti Airtel Ltd
 Appreciations towards successful targetachievement for the month of May 2007
 SPOTLIGHT AWARD for resolvingTTSL Non Tech Complaints within the TAT.
Organizational Experience
 Workingat Tata Communications Ltd as Sales Support& PricingAnalyst
(From September 2014 till date.)
Responsibilities:
 Interact with International Sales Managers,ProductManagers and other Teams as required.
 SupportingEnd to End pricingfor directrequests from bigcarrier’s customer likeLevel3, CenturyLink Communications LLC,
WEST IP COMMUNICATIONS INC, Global Telecom & Technology Inc.
 Coordinatewith the respective Sales Manager and issuanceof pricequoted for network services.
 Management and development of standard pricingfor network services within the scope of pricing& discountauthority

2.  Pre Sales supportfor Feasibility & commercials for Global carriersof Americas region
 PreparingLocal Loop quotes End to End within TAT
 Act as the singlepointof contactfor the generation of pricingoffers to Carrier Accounts
 Work towards improvingthe off-net pricing with respective teams
 Worked as Customer Relationship Executive(CRE) Tata Tele Services Ltd corporateoffice Bangalore
( From Aug 12 to April 13 )
Responsibilities:
 HandlingEscalation’sL3 for SME Segment accounts of Karnataka circle
 Resolvingthe customer request or complaints within the SLA
 MaintainingtheData Base on daily bases
 Followups with concern department for closingthecustomer request or complaints
 Worked as ProjectAssistantat Fichtner India Bangalorein supportingto KUIDFC ( Client) for Karnataka Municipal Reforms
Project (KMRP)
( From Sept 09 – May 12)
Responsibilities:
 Entering the Data from the Tally and Vouchers to the Accounting system of PMS and Quality Checks & correcti on if any,
are made.
 Preparation of Monthly, Quarterly,Half Yearly and yearly Physical and Financial reports of Karnataka Municipal Reforms
Project for review meetings and assistingfor the same.
 Project Management System, an ERP solution which is developed for Karnataka Municipal Reforms Project(KMRP) at
KUIDFC - Team Member involved in Collectinginformation fromDirectorate of Town Planning(DTP), Directorate
Municipal Administration (DMA), BBMP, BWSSB. Entering the same information in to the PMS software.
 Coordinatingwith IT Specialist,Fin.Mgmt.Specialist,Proj.Mgmt.Expert of FICHTNER INDIA, and Software developers
SOBIS and Implementing agency KUIDFC.
 Worked at Bharti Airtel Ltd -Order Management Executive
(From June 07–July 09)
Responsibilities:
 Entering the Data into the CRM
 On lineActivation
 Timely and Efficient Co-Ordinatingwith Account managers.
 Auditing the Customer Documents
 MaintainingCustomer Data Base on daily basis
 Coordinatingwith the operation and business for providingbetter serviceto the customer.
 Worked at Franchises of Bharti Airtel Ltd -
Saroj communication : Oct 06 – May 07
G & G Associates : Jan 06 – Oct 06
I TEL : Oct 04 – Dec 05
Responsibilities:
 Worked as billingCashier.
 Managingconsumer disputes
 Attending to customer enquiry and complaints
 Trainingfresher CRO on attainingcustomer enquiry and complaints.
 Trainingthe employees on schemes offered by AirTel
Date:
Place:Bangalore (HEMANTH .H.M)