Deliforce helps any industries who dealing with workforce in field. Who can streamline their operation with Deliforce? Home services Field marketing, Bank Insurance Telecom

1. eliforce
Best Last Mile Fieldforce Tracking Software

2. Introduction
Idea
Industries all over the world had been
struggling to manage field workforce
agents and communicate with
customers in real time.
Solutions
Deliforce is the simplest solution for
the most challenging problem of
workforce management. Take control
of all service request with real time
GPS tracking, never miss an
appointment and manage all agents
using this solution.
Deliforce offers the simplest and most effective last mile fieldforce tracking and management
solutions to bridging the admin-agent-customer gap.

3. Field Workforce
Manage your on-street customer acquisition team effortlessly with GPS enabled real time
tracking of the agents along with record keeping for all service request done and convenient
workforce management.
SALES REPRESENTATIVE
BANKING
HOME SERVICES
FIELD MARKETING
REPAIR SERVICES

4. Real-time tracking of on field service
Deliforce offers a smart real-time tracking SaaS platform to make field service faster,
quality performance and improve their operational efficiency.
Customer
CRM to log service
request
eliforce
Laptop Service Provider
(Service Management Portal)
Service Agent Mobile App

5. 2
Customer Satisfaction
Real time service request tracking
Notified by SMS and Email
Constant and clear information offered
Customer acknowledgement and feedback
1
Partner Satisfaction
Real time traceability of all agents and
workforce management
Analytics and easy report generation
Increased efficiency and productivity
Increased customer retention
Significant improvement to offer seamless
operations
Problems & Solutions
PROBLEMS SOLUTIONS

6. Problems & Solutions
PROBLEMS SOLUTIONS
3
Unable to track service of request in
real-time
Real time agent tracking in dashboard
Email and SMS notifications to customers
Customer able to track the agent in live
4
Unable to analyze the historical data of
service request to improve operational
efficiency and productivity
Graphical analytics and reports
Performance of service man tracked
Status and efficiency of service request
graphically shown based on success and time

7. Roles
Deliforce gives boost to business and involves the business owners/managers, agents/
field workforce and customers.
Business Owner/Manager
End CustomersAgents (Fieldforce)
o

8. Overview of Features
Real time business dashboard
Service request management
1
2
Real time tracking 4
Live feedbacks 6
iOS & Android agent app 8
Analytics 10
Automatic dispatching3
Route optimization5
Proof of service request7
Push notification9

9. Business/Manager web dashboard
The dashboard offers a number of functionalities to the admin, such as creating new service request, creating
agents, assigning service request to agent, tracking them, route optimization, reports, analytics & settings.
agent
Agents
Service request
service

10. Agent iOS & Android application
Using the agent iOS and Android app, agent gets new service request notification from the admin. Agent can
view service request details, change status of request, route optimization & collect customer signature as
proof of service request.
Service Request
07:21 PM - Fieldforce Assigned
Raj
San Francisco, CA, United States
Raj
San Francisco, CA, United States
06:30 PM - Fieldforce Cancelled
07:15 PM - Fieldforce Started
Raj
San Francisco, CA, United States
06:00 PM - Fieldforce Assigned
Raj
San Francisco, CA, United States
Successful Failed
Service request ID - #10312879
08:20 AM - Fieldwork force Started
Raj
San Francisco, CA, United States
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Edit signatureAdd imagesAdd notes
2 2
Route
4 Service points
1
2
3
4

11. End customer tracking screen
The end customers get SMS and email notifications with the agent tracking link, ensuring that customers
can track the agent and the enrouted path, along with the estimated arrival time.
Estimated arrival time
51 mins
Service(#123456)
D.no 30, Akalapa layout, Immadihalli,
Whitefield, Bangalore - 560066.
Davidson
Distance
40 kms
Estimated arrival time
51 mins
Service(#123456)
D.no 30, Akalapa layout, Immadihalli, Whitefield,
Bangalore - 560066.
Davidson
Distance
40 kms

12. Business Workflow
Customer log
complaints
Log into CRM
Request forward
to deliforce
Agent will accept
service request
Customer will get
notified
Customer will get tracking
link as notification
Feedback link will be
send to customer
End
Agent will complete
the service request
Customer can post
ratings & feedback
Particular service
request will be ended
Dispatch to deliforce
agent
Agent will start
service request
Agent will enroute to
customer location
o

13. Pricing
Transparent pricing, with no hidden cost, flexible pricing scheme focussing on
cost effectiveness of the startups, SMEs and enterprises.
/agent/month billed monthly
5 Agents
Unlimited service request
Unlimited dispatchers
Unlimited team
FREE CUSTOM$
10 USD
STARTUPS SME ENTERPRISE
Unlimited Agents Get the best and most
competitive price for your
enterprise, with high security
features, custom control and
tailored control and high
usability.
Unlimited service request
Unlimited dispatchers
Unlimited team

14. Deliforce Private Limited
#44, 2nd floor, 1st cross,
2nd main, Prasanth extension,
Whitefield, Bangalore - 560066.
chandru@deliforce.io
+91 8792382223
Let’s talk business or just have a coffee.
We would love to hear from you!
live:chandru_127
Say hello to us!