1. Nitesh Thapa
Contact No.: +91 9818008392 E-Mail: nitesh.2278@gmail.com
JOB OBJECTIVE
Aim to be versatile enough to cope with the ever-changing work environment and hence be able to analyze and act logically
and efficiently. Whichever Organization I will work with my fullest potential by utilizing all the Intellectual and Physical
abilities
PROFILE SUMMARY
 Masters in Computer Applications (M.C.A) from Indira Gandhi National Open University (IGNOU)
 Advance Diploma in Computer Applications (A.D.C.A) from Indira Gandhi National Open University
 Expertise in Interconnect V6 domain for Carrier Billing Operation and Process Documentation.
 Deployment for ongoing project upgradation from Interconnect V6 to V8.
 Proficient in working on Microsoft Excel (VLOOKUP, FORMULAS, PIVOTS, etc.)
 Retrieving data with the help of complex and efficient SQL queries.
WORK EXPERIENCE
Apr’08- Till date Colt Technology Services Pvt Ltd.
Growth Path:
Apr08 to Jun’10 : Analyst
Jul’10 to Jun’13 : Senior Analyst
Jul’13 to Till date : Lead Analyst
Domain Knowledge: Carrier Billing (Interconnect V6 & V8) Operation and Deployment
Role:
 Analysis of current business data/set up
 Configuration of carrier billing setup
 Implementation of Carrier Billinginternal projects
 Deployed Interconnect V8 billing system upgradation.
 Arranging and provide update during parallel run call for Interconnect V8.
 Perform daily Carrier Billing business operations activities/tasks
 CDR analysis
 Perform monthly and fortnightly Kenan billing by doing pre and post validation.
 Take care Kenan Invoicing and resolve issue during Kenan Bill run.
 Supplier invoice reconciliation and disputes.
 Handling Customer and Supplier queries including escalations
 Suspense Clearance and Billing Assurance
 Operator/Carrier set ups with their call scenarios in Interconnect such as product, rating element, charge period type,
charge type, etc
 Draft and publish weekly and monthly dash boards
 Providing support to other departments like Mediation and Interconnect support team (BSS) including European
colleagues
 Adopting best practices, ensuring meeting of SLA's
 Contribute to the development of the short and long term goals of the process
 Drive process improvement and other quality tools for process performance measurement and standardization
 Coordinating team to complete the business as usual deadlines and adhocs
 Improve team capabilities through coaching and mentoring
 Institutionalization of learning and best practices across units
 Competitive analysis

2. PREVIOUS ORGANISATION
 Oct’07 to Apr’08 : Primus Telecommunications Pvt Ltd
 Jan’05 to Oct’07 : Convergys India Pvt Ltd
NOTEWORTHY ACCOMPLISHMENTS
 During service of Primus Telecommunications went to Fairfield IOA, USA for process Transition.
 Two promotions during service of Colt
 People know for my Quality, Hard work and knowledge of Interconnect.
 Trained and share knowledge various new joiners and team mates.
CERTIFICATION
 Certificate in Computing (C.I.C) from Indira Gandhi National Open University (IGNOU).
EDUCATION
2004 Masters in Computer Applications (M.C.A) from Indira Gandhi National Open University (IGNOU)
with 62%.
2001 Post Graduation (M.Com) from H N B Garhwal University with 58%.
1994 Matriculation from CBSE Board with 53.8% marks.
IT SKILLS
 Proficient in working on Interconnect V6 & V8 Telecom domain.
 Sound knowledge of Structured Query Language (SQL)
 Well versed with Windows Microsoft Office (Word, Excel & PowerPoint)
 Perform all activities which is important during Deployment including parallel run call update to various stakeholders
PERSONAL DETAILS
Nationality : Indian
Date of Birth : 02-Feb-1978
Gender : Male
Languages Known : English and Hindi
Marital Status : Married
Permanent Address : 424, Dandi, Garhi Cantt, Dehradun, Uttarakhand, 248003
Correspondence Address: S3/67B, Ground Floor, Street no. 4, Old Mahavir Nagar, Krishna Park, N. Delhi - 110018