Hellen Wangui Karuri is seeking a position that allows her to serve others and promote organizational growth. She has over 2 years of work experience as a ground hostess for Transguard Group and receptionist for Bayland Hotels. Her skills include fluency in English, German and Swahili along with strong communication, customer service, and IT skills. She has a diploma in travel and tours from the German Institute of Professional Studies and driving certification from Kenya Driving School.

1. CURRICULUM VITAE
PERSONAL PROFILE:
Name : Hellen Wangui Karuri
Date of Birth : 30th
Sept 1990
Gender : Female
Marital Status : Single
Nationality : Kenyan
Mobile : 0527340892
E-mail : karuri.hellen@yahoo.com
Visa Status : Residence Visa
Languages : English, German And Swahili
OBJECTIVE:
To work for and be part of an organization that will enable me serve others
efficiently to promote organizational growth and personal development while ultimately
unlocking my full potential all rounded.
WORK EXPERIENCE
2012 Nov to Date TRANSGUARD GROUP
Position: GROUND HOSTESS
• Present a friendly, professional demeanor at all times.
• Greet people upon their arrival and answer any questions they may have about
flight schedules, ticketing, or checking luggage.
• Assist with checking in and boarding the plane.
• Assist customers with problems, such as lost luggage or missed flights.
• Answer questions and direct customers to different areas, such as restaurants or
snack bars.
• Provide any information regarding flight delays, boarding times, or changes to
gates.
• Check tickets, scan boarding passes, and note any other required documents
before boarding the plane.
2012-Nov 2012 BAYLAND HOTELS
Position: RECEPTIONIST
Key responsibilities
• Provide a welcoming coordinated function to meet and greet, visitors and service
providers in a polite and courteous manner always displaying a genuine smile
• Providing information on hotel policies and rules, the timings and location of
building facilities their availability and assisting in the reservation process
ensuring necessary information is recorded accurately.
• Provide information and directions on the locality of shops, restaurants,
emergency services such as nearest doctor, dentist, chemist, hospitals within the
local community and 24hrs services.

2. • Provide up to date information of specialized services Kenya attraction, places of
interest, events and happenings and details on locations of malls and cinemas.
• Being pleasant, attentive, diplomatic and professional at all times exhibiting
exceptional skills as I interacted with large number of guest, visitors and
employees accessing the building.
• Handle complaints, comments, suggestions and special request and work to
resolve the situation or direct them to the appropriate person/dep’t.
• Be familiar with the basic fire prevention and response safe evacuation
procedures and systems, and monitor the fire alarm panel for any legitimate fire
alarms and communicate immediately to building management services.
SPECIAL SKILLS
• Fluent in English, German and Swahili
• Persuasive and sincere communicator with management and customers.
• Excellent written and verbal communication skills.
• Proficient in Information Technology (IT).
• Ability to deal with several people/issues at once and strong attention to
details.
• Ability to deal with difficult customers/issues remaining calm and seeking
conflict resolution.
• Team-player.
• Strong organizational and time-management skills.
BEHAVIOURAL COMPETENCE
• Confident.
• Detailed orientated.
• Service orientated.
• Well mannered, polite with a pleasant disposition.
• Physically fit.
• Smart and i show pride in appearance.
• Honest and integral.
• Flexible and adaptable.
EDUCATIONAL BACKGROUD
2011-2012 German Institute of Professional Studies.
Au pair course German Language and Diploma Course in Travel and Tours.
2011 AA Kenya Driving School.
BCE
2010-2010 Regional Center for Tourism and Foreign Languages.
Air Travel and TicketingGerman Language Al.
2009 Institute of A advanced Technology.
ICDL 1 and 2.
1997-2004 Jamhuri Primary School.
Kenya Certificate for Primary Education.

3. 2005-2008 Gathirimu Girls Tech High School.
Kenya Certificate for Secondary Education.
Referees:
Will be furnished upon request.