The document emphasizes the importance of effective communication in leadership, arguing that clarity and understanding are crucial for successful relationships with employees and customers. It highlights the need for leaders to ensure their messages are not only delivered but also understood, advocating for a communication style that is empowering and empathetic. The text discusses the potential consequences of poor communication and provides a framework for leaders to evaluate and improve their communication effectiveness.

1. March 2024
Clean, Clear and Confident
Communication

2. We’ve been fortunate to work with many leaders looking for a better way of doing
business for the wellbeing of people and planet as well as their purpose and profits.
It’s great to have you join us today!
Welcome to Higher Power Leaders

3. “The single biggest problem with
communication is the illusion that
it has taken place.”
—George Bernard Shaw

4. Communication should be measured
less by what you say and more by what
is heard.
The greatest idea on earth is of
novalue
if no one can understand or
communicate it.

5. Too often leaders say 'message
delivered', without checking or doing
everything they can to ensure
'message received’.
It is your responsibility as a leader to
get your message understood,
not the listener’s to understand it.

6. “Employees and Customers
are moretrustingand
committed to,
leaders who adopt an
empowering communication
style with them.”
Heidi Alexandra

7. Basic communication skills
alone are not sufficient to
establish and sustain positive
relationships between staff,
customer, peers and leaders.

8. Successful relationships
require the ability to share
perceptions and feelings in a
clean, clear and
confident manner.

9. Effective communication
transcends basic skills and for
good relationships to thrive,
everyone needs to be heard
the leader, the employee
and the customer.

10. As a leader you are an
IMPORTANT PERSON
in the lives of your people.

11. Youhave a lot of
power and influence.
Your words will be misunderstood,
recorded, questioned and repeated.

12. Your words could
change lives!
So make sure they are what you want to have land.

13. How are you delivering
your messages?
Is your communication effective?

14. Is your communication
Empowering? Clear?
Clean? Understood?

15. LEADERSHIP
LANGUAGE
MODEL
CONSTRUCTIVE
CARING
CRITICAL
CONFUSING
Open-hearted language
Values are discussed and
acknowledged
Information disclosed clearly
Ensures customer, employee,
person leaves the room with a
clear understanding
Speaks with deficit words of
put down or criticism
Uses language inappropriate
for the situation
Does not demonstrate
empathy nor
understanding
Shares a lot of fluffy,
irrelevant sayings eg: it
will all work out alright
Overshares information
that has little relevance
to the people or
situation
Uses jargon or lingo to
sound smart or above others
Uses acronyms or
terminology without
explanation
Is inconsiderate of
others feelings

16. Extensive research has shown that
no matter how knowledgeable a
clinician might be, if they are unable
to open good communication with a
patient and relative,
they may beof nohelp.
http://healthcarecomm.org/impact-of-communication-in-healthcare/

17. What would be the leaders outcomes
and the recipients outcomes be in
each of the 4 quadrants of the
leadership
language model?

18. LEADERSHIP
LANGUAGE
MODEL
CONSTRUCTIVE
CARING
CRITICAL
CONFUSING
Open-hearted language
Values are discussed and
acknowledged
Information disclosed clearly
Ensures customer, employee,
person leaves the room with a
clear understanding
Speaks with deficit words of
put down or criticism
Uses language inappropriate
for the situation
Does not demonstrate
empathy nor
understanding
Shares a lot of fluffy,
irrelevant sayings eg: it
will all work out alright
Overshares information
that has little relevance
to the people or
situation
Uses jargon or lingo to
sound smart or above others
Uses acronyms or
terminology without
explanation
Talks down with no
regard for impact
on others

19. What are some ways you as a leader
can ensure you are
clean, clear and
confident
during conversations?

21. DISCUSSION
UQPower.com.