1. Heather Prager
203 N Summit, Red Oak, TX 75154
(214) 202-9408 cell ♦
Executive Summary:
Experienced Service professional; comfortable in interacting with all levels of the organization and vendor
community; excellent problem solving and negotiating skills with the ability to make decisions independently and
quickly with minimal supervision; proficient in prioritizing and completing tasks in a timely manner, flexible to multi-
task when necessary; a team player who is attentive to detail and able to work in a fast paced environment. In my
role I have cultivated and maintained strong relationships with my vendors and internal customers. I consider
myself to have an excellent reputation in the auto auction industry as a whole.
Professional History:
Skopos Financial, LLC – 500 E John Carpenter Frwy #300, Irving TX 75062
Vehicle Remarketing Manager (April 2015 to present)
My current role entails management of a third party remarketing vendor, my duties consist of, but are not limited
to the following:
Enforcement of auction policy and NAAA Standards via third party vendor
Development/Implementation of Remarketing policies and procedures
Monitor and resolve aged inventory
Attend Local Auctions
Partner with internal and external customers to maintain workflow
Capital One Auto Finance – 7933 Preston Rd, Plano, TX 75024
Vehicle Remarketing Representative (January 1998 to April 2015)
Provide administrative support to the Vehicle Remarketing Internal and External Groups. In this role, I serve as team
lead and subject matter expert for the Internal Auction Group. My duties consist of, but are not limited to, the following:
• Assign vehicles to auction based on location
• Price vehicles based on overall condition, utilizing Black Book and Manheim Market Report
• Prepare and send titles and affidavits, in advance of auction
• Review and Approve Salvage Repossessions based on level of damage and fees owed
• Partner with internal customers (Bankruptcy, Impounds, and Reinstatements) to maintain work flow,
reduce errors and prevent oversights.
• Monitor and resolve aged inventory
• Manage escalated auction issues
• Attend Local and Out of State auctions
o Monitor Costs
o Ensure collateral is placed in appropriate certified program

2. o Make sure all charges are approved and correct
o Sell collateral
o Verify that auction proceeds are correct
Notable:
• Developed, from the ground up, interdepartmental process to secure collateral that was deemed a total
loss and subsequently abandoned.
• Approached management and Senior management for approval
• Partnered with Insurance Auto Auctions, a new vendor at that time
• Created a calculator by which collateral is judged
• Created and continue to maintain a tracker of past and current inventory
To date, this project has netted 3MM dollars in revenue.
• During the integration of a newly acquired aquisition, I was required to travel out of state on multiple
occasions, to train and acclimate new associates into the Vehicle Remarketing Department and into the
company culture. Remarketing was handled as a bi-coastal entity. My responsibility was training,
resource management and effective use of all systems. I served as the go-to person and team lead in
both sites.
• Recently, I was involved in the renegotiation of all contracts with our auctions vendors. This project
resulted in a savings to the company of 1.8MM annually.
Systems:
• Auto IMS
• Microsoft Office Products
• Insurance Auto Auction – CSA
• Shaw
References available upon request.