ITSINTER_ch11_lecppt.pptx

1. CHAPTER 11
Communication
and Technology
Copyright © 2022 W. W. Norton & Company

2. 11.1 The nature of technology-mediated communication
• Technology-mediated communication (TMC) is
the process of exchanging and assigning meaning to
messages that are facilitated by technology channels
and applications.
• According to the media ecology perspective
(MEP), technology reshapes and reorganizes your
interpersonal communication values, perceptions,
and behaviors.
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3. Interpersonal challenges of TMC
• Less richness
• Digital infidelity is the act of secretly exchanging
sexual, romantic, or flirtatious messages online with
someone who is not your current romantic partner.
• Phone snubbing is the act of making it seem like
your time on your cell phone is more important that
your time with a relational partner.
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4. Technology’s addictive potential (1)
• Dopamine loop is the cycle of pleasure-seeking
behavior caused by the brain chemical dopamine.
• You use technology, technology gratifies you, and
dopamine causes you to seek more gratification.
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5. 11.2 The disinhibition effect
• The disinhibition effect is the tendency to express
yourself more candidly and less guardedly when
using asynchronous channels.
• Catharsis is the release of negative emotions such
as stress, fear, or guilt as a result of divulging
personal struggles and secrets.
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6. The bright side of disinhibition (1)
• Self-disclosure is generally a gradual process when it
happens in person, but it may occur at a faster pace
electronically.
• Hyperpersonal communication is a form of online
communication in which self-disclosure becomes
intimate and revealing more quickly than it would likely
occur in F2F or V2V contexts.
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7. The dark side of disinhibition (1)
• Sexting is the exchanging of nude or seminude
photos, videos, and sexually suggestive language
via text messaging.
• Flaming is the hostile exchange of online
messages, often in the form of insults.
• Cyberbullying is the act of repeatedly posting
disparaging remarks or photos about another
person online. It may include taunts, negative
comparisons, put-downs, gossip, and threats.
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8. The dark side of disinhibition (2)
• Cyberstalking is the act of ongoing surveillance
paired with the malicious use of technology.
• Ghosting is the act of cutting off all
communication with no explanation.
• Catfishing is the act of pretending to be someone
you’re not online.
• Post-cyber-disclosure panic is the dread, regret,
or anxiety you feel after sending an online
message.
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9. 11.3 Using communication technology effectively
• Office etiquette and email use
• Cell phone etiquette
• Navigating social media
• Responding to provocative electronic
messages
• Digital detoxes
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10. Technology and bedtime use (1)
• People who use electronic devices right before
going to bed are less likely to report getting a good
night’s sleep or waking up refreshed.
• Chronic sleep deprivation (CSD) is a cumulative
reduction in the length and quality of sleep.
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11. CHAPTER 12
Ethics and Civility
Copyright © 2022 W. W. Norton & Company

12. 12.1 Significance of ethical IPC
• Interpersonal communication ethics are the set of
beliefs, values, and principles that guide
communication behaviors within a relationship.
• Your IPC ethics help you determine whether a
communication choice is right or wrong, moral or
immoral.
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13. Five ethical ideals (1)
• The National Communication Association has
established a Credo for Ethical Communication.
• To help remember these ideals, use the acronym
RRIFT:
 Respect
 Responsibility
 Integrity
 Fairness
 Truthfulness
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14. The golden and platinum rules
• The golden rule encourages you to treat others the
way you wish to be treated.
• Another perspective to consider is the platinum
rule: treat others the way they wish to be treated.
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15. Moral absolutism and relativism
• Moral absolutism, or the objective view of ethics,
suggests that certain behaviors are always right and
others are always wrong.
• Moral relativism, or the subjective view of ethics,
considers the particular circumstances surrounding
an action to determine whether it is ethical.
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16. Ethical communication strengthens relationships
• Interpersonal trust is a person’s firm belief in the ability,
reliability, and honesty of another person.
• Relational partners can avoid feelings of uncertainty, insecurity,
worry, cynicism, disappointment, resentment, anger, and
sadness if they establish and maintain trust in each other.
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17. Unethical communication damages relationships (1)
• A relational transgression is an unethical action
taken by someone you know that hurts you or
makes you feel betrayed.
• The lingering negative feelings you have as a result
of a relational transgression are referred to as
ongoing negative affect.
• Projection is the mental process of assuming that a
relational partner is guilty of doing something—or is
capable of doing something—that you’ve done
yourself.
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18. Institutional and legal consequences of unethical IPC (1)
• Harassment is any behavior that makes a person feel
uncomfortable, threatened, or unsafe.
• If a company or organization fails to take action to stop
harassment in the workplace, the Equal Employment
Opportunity Commission can fine it for perpetuating a hostile
work environment.
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19. 12.2 Deception within relationships
• Deception is communication behavior that deliberately
misleads another person, including any communication that is
not completely honest or forthcoming.
• If your deception is successful, you may experience duping
delight: a feeling of gratification the moment you realize you
just fooled someone and got away with it.
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20. Is deception always unethical? (1)
• Misleading or dishonest communication meant to help the
receiver is called benevolent deception.
• Another form of deception that may not raise any ethical
concerns is deceptive affection (DA), which occurs when
we don’t express our true feelings.
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21. Detecting deception
• Under certain conditions, a person who is trying to deceive you
may:
 Speak with a higher-pitched voice
 Appear nervous or anxious
 Pause when a question is very easy to answer
 Add unnecessary details to an answer
 Give a very short answer when more elaboration would be
expected
 Alter their rate of speech
 Stumble over their words
 Avoid eye contact or look at you more directly for a longer
period of time 21

22. Confronting deception
• Direct approach
• Indirect approach
• Covert methods
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23. 12.3 Ways to improve ethical decision-making
• Confront unethical communication constructively
• Use I-language, beginning your sentences with
phrases such as “I need,” “I value,” or “I
appreciate.”
• Recognize and encourage ethical behaviors
• Own your communication choices.
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24. Disagree with civility (1)
• Civility is the level of politeness and courtesy you extend to a
conversational partner.
• If you want to influence a person’s thinking and keep a
conversation from becoming hostile, you have a greater chance
of doing so with active listening.
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25. Communication and technology
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26. Phone snubbing
“I often shut my cell phone off when I’m
with my sons. Friends and family get
mad at me because I don’t pick up their
calls or respond to their texts fast
enough. I believe we’re never truly
present when we are always on alert,
with our phones vibrating in our
pockets to update us about every
possible thing. When I shut off my
phone, I’m one hundred percent present
with the person I’m with. I am doing
more for that relationship than I’m
doing by giving fragments of myself to a
bunch of others.” —Zain
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27. Technology’s addictive potential (2)
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28. Technology’s addictive potential (3)
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29. The bright side of disinhibition (2)
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30. The bright side of disinhibition (3)
“I find it way easier to start
relationships online. I can tell if the
other person isn’t interested based on
how long it takes to get a response, the
length of the response, and content of
the message. Approaching someone in
person is riskier and more nerve-
racking. What if they don’t like me?
Getting publicly rejected is much more
embarrassing than being rejected
online.” —Boyd
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31. Navigating social media
“Recently a guy messaged me on social
media to tell me he’s seen me around
campus. He was wondering if he could get
my number so he could ask me out. I
couldn’t help but think: Where and when
did he see me, how did he get my name, and
why hadn’t he approached me to say hello
or even introduce himself? I had never
seen him before, so it kind of creeped me
out. Instead of going back and forth with
online messages, I simply told him to
introduce himself to me the next time he
saw me, and we can go from there.”
—Monica
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32. Digital detoxes
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33. Technology and bedtime use (2)
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34. Credits
This concludes the Lecture PowerPoint presentation for Chapter 11.
For more resources, please visit It’s Interpersonal, An Introduction to
Relational Communication, at:
http://digital.wwnorton.com/interpersonal
Copyright © 2022 W. W. Norton & Company