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Watching the workers
Researching information behaviours
in, and for, workplaces
Hazel Hall
Opening keynote: Information Be...
Introducing the speaker
Hazel Hall and Edinburgh Napier University
@hazelh
http://hazelhall.org
#siguse16
Mirifici Logarithmorum Canonis Descriptio
(1614)
John Napier of Merchiston
1 February 1550 - 4 April 1617
Evening lecture and reception
What, if anything, makes knowledge an
improvement over information?
6pm Wednesday 30th
Novem...
Watching the workers
Early days
An early experience of ‘watching the workers’An early experience of ‘watching the workers’
The next set of workers watchedThe next set of workers watched
http://hazelhall.org
Watching the workers
Recent and current research in the Centre for Social Informatics
Page 15
Centre for Social Informatics 2016/17
8 staff: 1 researcher, 4 lecturers, 1 senior
lecturer, 1 associate professor...
Louise Rasmussen PhD
Workplace: large European public
sector agency charged with economic
development
Behaviours examined ...
Bruce Ryan and Peter Cruickshank
Workplace: (hyperlocal) government
Behaviours examined relate to
information use for demo...
Lyndsey Jenkins 2nd
year PhD student
Workplace: to be confirmed
Behaviours to be examined relate to
workplace learning
htt...
Frances Ryan 3rd
year PhD student
‘Workplace’: employers
Behaviours examined relate to
personal online reputation manageme...
Christine Irving
Workplace: employers
Behaviours examined relate to
information literacy and lifelong learning
http://www....
(We’ve also been watching ‘ourselves’)
(ARA/CILIP Workforce Mapping Project)
Watching the workers
Challenges to researching information behaviours in, and for, workplaces
…through
Referencing frameworks
Selecting methods
Collecting and analysing data
Making a contribution
Extensions to our wo...
Behaviours and explanation:
deploying frameworks
Within discipline or borrowed?
What if none is appropriate? Validity of
a...
Selecting the ‘right’ methods:
Qualitative versus quantitative
versus mixed versus multi..?
‘Traditional’ options: surveys...
Collecting and analysing data:
Sample site(s)?
Establishing initial contact(s)?
In-site sampling?
Timing?
Site ‘stability’...
What exactly are we contributing?
Not as simple 2 HCL + Na2O = H2O
+ 2 NaCL
‘Unmixing’ ingredients?
Relevance and impact?
...
Watching the workers of the future
Who - or what - next?
UK fishing & agriculture
C19th = 22%
C21st = 1%
US farming
C19th = 50%
C21st < 2%
UK fishing & agriculture
C19th = 22%
C21...
White collar (knowledge)
work at risk
Disappearance of
‘traditional’ stable, localised
work
Multiple career changes
Establ...
Integration
Not humans or robots
Not humans versus
robots
Humans with robots
Integration
Not humans or robots
Not humans v...
Emerging agendas
What are the implications of the
continued automation of human tasks,
roles and jobs?
How can these be ad...
Groups such as CSI ‘follow the
information’ to make contributions to
national priorities
Economic: e.g. skills development...
Watching the workers
Researching information behaviours
in, and for, workplaces
Hazel Hall
Opening keynote: Information Be...
Watching the workers: researching information behaviours in, and for, workplaces
Watching the workers: researching information behaviours in, and for, workplaces
Watching the workers: researching information behaviours in, and for, workplaces
Watching the workers: researching information behaviours in, and for, workplaces
Watching the workers: researching information behaviours in, and for, workplaces
Watching the workers: researching information behaviours in, and for, workplaces
Watching the workers: researching information behaviours in, and for, workplaces
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Watching the workers: researching information behaviours in, and for, workplaces

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Keynote presentation on researching information behaviours in workplaces delivered at Association for Information Science and Technology (ASIST) Annual Symposium on Information Needs Seeking and Use 2016.

Full citation:

Hall, H. (2016). Watching the workers: researching information behaviours in, and for, workplace environments. Opening keynote presented at Information behavior in workplaces: Association for Information Science and Technology (ASIST) Annual Symposium on Information Needs Seeking and Use 2016, Copenhagen, Denmark, 15 October 2016.

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Watching the workers: researching information behaviours in, and for, workplaces

  1. 1. Watching the workers Researching information behaviours in, and for, workplaces Hazel Hall Opening keynote: Information Behaviour in Workplaces 15th October 2016 ASIST Annual Meeting Copenhagen, Denmark
  2. 2. Introducing the speaker Hazel Hall and Edinburgh Napier University
  3. 3. @hazelh http://hazelhall.org #siguse16
  4. 4. Mirifici Logarithmorum Canonis Descriptio (1614) John Napier of Merchiston 1 February 1550 - 4 April 1617
  5. 5. Evening lecture and reception What, if anything, makes knowledge an improvement over information? 6pm Wednesday 30th November Edinburgh Afternoon doctoral workshop Research philosophies Travel/accommodation bursaries for PhD students Evening lecture and reception What, if anything, makes knowledge an improvement over information? 6pm Wednesday 30th November Edinburgh Afternoon doctoral workshop Research philosophies Travel/accommodation bursaries for PhD students
  6. 6. Watching the workers Early days
  7. 7. An early experience of ‘watching the workers’An early experience of ‘watching the workers’
  8. 8. The next set of workers watchedThe next set of workers watched
  9. 9. http://hazelhall.org
  10. 10. Watching the workers Recent and current research in the Centre for Social Informatics
  11. 11. Page 15 Centre for Social Informatics 2016/17 8 staff: 1 researcher, 4 lecturers, 1 senior lecturer, 1 associate professor, 1 professor 8 research students: 7 full-time, 1 part-time 1 emeritus professor: Lizzie Davenport 2 visiting professors: Blaise Cronin & Brian Detlor Centre for Social Informatics 2016/17 8 staff: 1 researcher, 4 lecturers, 1 senior lecturer, 1 associate professor, 1 professor 8 research students: 7 full-time, 1 part-time 1 emeritus professor: Lizzie Davenport 2 visiting professors: Blaise Cronin & Brian Detlor
  12. 12. Louise Rasmussen PhD Workplace: large European public sector agency charged with economic development Behaviours examined relate to adoption of KM JIS 42(3) 356-368 Louise Rasmussen PhD Workplace: large European public sector agency charged with economic development Behaviours examined relate to adoption of KM JIS 42(3) 356-368 Iris Buunk 3rd year PhD student Workplace: UK public sector Behaviours examined relate to tacit knowledge sharing as facilitated by technology https://theknowledgeexplorer.org/ Iris Buunk 3rd year PhD student Workplace: UK public sector Behaviours examined relate to tacit knowledge sharing as facilitated by technology https://theknowledgeexplorer.org/
  13. 13. Bruce Ryan and Peter Cruickshank Workplace: (hyperlocal) government Behaviours examined relate to information use for democratic engagement https://community-knect.net/ Bruce Ryan and Peter Cruickshank Workplace: (hyperlocal) government Behaviours examined relate to information use for democratic engagement https://community-knect.net/ Lynn Killick 3rd year PhD student Workplace: UK public sector Behaviours examined relate to use of census information in public policy making JIS 42(3), 386-395 Lynn Killick 3rd year PhD student Workplace: UK public sector Behaviours examined relate to use of census information in public policy making JIS 42(3), 386-395
  14. 14. Lyndsey Jenkins 2nd year PhD student Workplace: to be confirmed Behaviours to be examined relate to workplace learning https://lyndseyjenkins.org/ Lyndsey Jenkins 2nd year PhD student Workplace: to be confirmed Behaviours to be examined relate to workplace learning https://lyndseyjenkins.org/ John Mowbray 3rd year PhD student ‘Workplace’: employers Behaviours examined relate to use of networking and social media to access the labour market https://johnmowbray.org/ John Mowbray 3rd year PhD student ‘Workplace’: employers Behaviours examined relate to use of networking and social media to access the labour market https://johnmowbray.org/
  15. 15. Frances Ryan 3rd year PhD student ‘Workplace’: employers Behaviours examined relate to personal online reputation management http://www.justaphd.com/ Frances Ryan 3rd year PhD student ‘Workplace’: employers Behaviours examined relate to personal online reputation management http://www.justaphd.com/
  16. 16. Christine Irving Workplace: employers Behaviours examined relate to information literacy and lifelong learning http://www.therightinformation.org/ Christine Irving Workplace: employers Behaviours examined relate to information literacy and lifelong learning http://www.therightinformation.org/
  17. 17. (We’ve also been watching ‘ourselves’) (ARA/CILIP Workforce Mapping Project)
  18. 18. Watching the workers Challenges to researching information behaviours in, and for, workplaces
  19. 19. …through Referencing frameworks Selecting methods Collecting and analysing data Making a contribution Extensions to our work …through Referencing frameworks Selecting methods Collecting and analysing data Making a contribution Extensions to our work We seek to…We seek to…
  20. 20. Behaviours and explanation: deploying frameworks Within discipline or borrowed? What if none is appropriate? Validity of a ‘loose’ framework to anchor theory development? Extent of contribution? Behaviours and explanation: deploying frameworks Within discipline or borrowed? What if none is appropriate? Validity of a ‘loose’ framework to anchor theory development? Extent of contribution?
  21. 21. Selecting the ‘right’ methods: Qualitative versus quantitative versus mixed versus multi..? ‘Traditional’ options: surveys, interviews, and focus groups or more novel/risky approaches? Selecting the ‘right’ methods: Qualitative versus quantitative versus mixed versus multi..? ‘Traditional’ options: surveys, interviews, and focus groups or more novel/risky approaches? https://lisresearch.org/dream-project/
  22. 22. Collecting and analysing data: Sample site(s)? Establishing initial contact(s)? In-site sampling? Timing? Site ‘stability’? Legal/ethical issues? Expectation of return? Collecting and analysing data: Sample site(s)? Establishing initial contact(s)? In-site sampling? Timing? Site ‘stability’? Legal/ethical issues? Expectation of return?
  23. 23. What exactly are we contributing? Not as simple 2 HCL + Na2O = H2O + 2 NaCL ‘Unmixing’ ingredients? Relevance and impact? What exactly are we contributing? Not as simple 2 HCL + Na2O = H2O + 2 NaCL ‘Unmixing’ ingredients? Relevance and impact?
  24. 24. Watching the workers of the future Who - or what - next?
  25. 25. UK fishing & agriculture C19th = 22% C21st = 1% US farming C19th = 50% C21st < 2% UK fishing & agriculture C19th = 22% C21st = 1% US farming C19th = 50% C21st < 2%
  26. 26. White collar (knowledge) work at risk Disappearance of ‘traditional’ stable, localised work Multiple career changes Established professions under threat White collar (knowledge) work at risk Disappearance of ‘traditional’ stable, localised work Multiple career changes Established professions under threat
  27. 27. Integration Not humans or robots Not humans versus robots Humans with robots Integration Not humans or robots Not humans versus robots Humans with robots
  28. 28. Emerging agendas What are the implications of the continued automation of human tasks, roles and jobs? How can these be addressed? Emerging agendas What are the implications of the continued automation of human tasks, roles and jobs? How can these be addressed? Is there a role here for information scientists? If so, what can we contribute (are we already contributing): On basis of existing body of work on information behaviours in the workplace? By applying knowledge and techniques to new/changing employment and employment environment(s)? Is there a role here for information scientists? If so, what can we contribute (are we already contributing): On basis of existing body of work on information behaviours in the workplace? By applying knowledge and techniques to new/changing employment and employment environment(s)?
  29. 29. Groups such as CSI ‘follow the information’ to make contributions to national priorities Economic: e.g. skills development, innovation, productivity, competitive advantage, sustainable growth Societal: community development, social cohesion, equality, stability Groups such as CSI ‘follow the information’ to make contributions to national priorities Economic: e.g. skills development, innovation, productivity, competitive advantage, sustainable growth Societal: community development, social cohesion, equality, stability
  30. 30. Watching the workers Researching information behaviours in, and for, workplaces Hazel Hall Opening keynote: Information Behaviour in Workplaces 15th October 2016 ASIST Annual Meeting Copenhagen, Denmark

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