Keynote presentation on researching information behaviours in workplaces delivered at Association for Information Science and Technology (ASIST) Annual Symposium on Information Needs Seeking and Use 2016.
Full citation:
Hall, H. (2016). Watching the workers: researching information behaviours in, and for, workplace environments. Opening keynote presented at Information behavior in workplaces: Association for Information Science and Technology (ASIST) Annual Symposium on Information Needs Seeking and Use 2016, Copenhagen, Denmark, 15 October 2016.
APM Welcome, APM North West Network Conference, Synergies Across Sectors
Watching the workers: researching information behaviours in, and for, workplaces
1. Watching the workers
Researching information behaviours
in, and for, workplaces
Hazel Hall
Opening keynote: Information Behaviour in
Workplaces
15th
October 2016
ASIST Annual Meeting
Copenhagen, Denmark
5. Evening lecture and reception
What, if anything, makes knowledge an
improvement over information?
6pm Wednesday 30th
November
Edinburgh
Afternoon doctoral workshop
Research philosophies
Travel/accommodation bursaries for PhD
students
Evening lecture and reception
What, if anything, makes knowledge an
improvement over information?
6pm Wednesday 30th
November
Edinburgh
Afternoon doctoral workshop
Research philosophies
Travel/accommodation bursaries for PhD
students
15. Page 15
Centre for Social Informatics 2016/17
8 staff: 1 researcher, 4 lecturers, 1 senior
lecturer, 1 associate professor, 1 professor
8 research students: 7 full-time, 1 part-time
1 emeritus professor: Lizzie Davenport
2 visiting professors: Blaise Cronin & Brian
Detlor
Centre for Social Informatics 2016/17
8 staff: 1 researcher, 4 lecturers, 1 senior
lecturer, 1 associate professor, 1 professor
8 research students: 7 full-time, 1 part-time
1 emeritus professor: Lizzie Davenport
2 visiting professors: Blaise Cronin & Brian
Detlor
16.
17. Louise Rasmussen PhD
Workplace: large European public
sector agency charged with economic
development
Behaviours examined relate to
adoption of KM
JIS 42(3) 356-368
Louise Rasmussen PhD
Workplace: large European public
sector agency charged with economic
development
Behaviours examined relate to
adoption of KM
JIS 42(3) 356-368
Iris Buunk 3rd
year PhD student
Workplace: UK public sector
Behaviours examined relate to tacit
knowledge sharing as facilitated by
technology
https://theknowledgeexplorer.org/
Iris Buunk 3rd
year PhD student
Workplace: UK public sector
Behaviours examined relate to tacit
knowledge sharing as facilitated by
technology
https://theknowledgeexplorer.org/
18. Bruce Ryan and Peter Cruickshank
Workplace: (hyperlocal) government
Behaviours examined relate to
information use for democratic
engagement
https://community-knect.net/
Bruce Ryan and Peter Cruickshank
Workplace: (hyperlocal) government
Behaviours examined relate to
information use for democratic
engagement
https://community-knect.net/
Lynn Killick 3rd
year PhD student
Workplace: UK public sector
Behaviours examined relate to use of
census information in public policy
making
JIS 42(3), 386-395
Lynn Killick 3rd
year PhD student
Workplace: UK public sector
Behaviours examined relate to use of
census information in public policy
making
JIS 42(3), 386-395
19. Lyndsey Jenkins 2nd
year PhD student
Workplace: to be confirmed
Behaviours to be examined relate to
workplace learning
https://lyndseyjenkins.org/
Lyndsey Jenkins 2nd
year PhD student
Workplace: to be confirmed
Behaviours to be examined relate to
workplace learning
https://lyndseyjenkins.org/
John Mowbray 3rd
year PhD student
‘Workplace’: employers
Behaviours examined relate to use of
networking and social media to access
the labour market
https://johnmowbray.org/
John Mowbray 3rd
year PhD student
‘Workplace’: employers
Behaviours examined relate to use of
networking and social media to access
the labour market
https://johnmowbray.org/
20. Frances Ryan 3rd
year PhD student
‘Workplace’: employers
Behaviours examined relate to
personal online reputation management
http://www.justaphd.com/
Frances Ryan 3rd
year PhD student
‘Workplace’: employers
Behaviours examined relate to
personal online reputation management
http://www.justaphd.com/
21. Christine Irving
Workplace: employers
Behaviours examined relate to
information literacy and lifelong learning
http://www.therightinformation.org/
Christine Irving
Workplace: employers
Behaviours examined relate to
information literacy and lifelong learning
http://www.therightinformation.org/
22. (We’ve also been watching ‘ourselves’)
(ARA/CILIP Workforce Mapping Project)
25. …through
Referencing frameworks
Selecting methods
Collecting and analysing data
Making a contribution
Extensions to our work
…through
Referencing frameworks
Selecting methods
Collecting and analysing data
Making a contribution
Extensions to our work
We seek to…We seek to…
26. Behaviours and explanation:
deploying frameworks
Within discipline or borrowed?
What if none is appropriate? Validity of
a ‘loose’ framework to anchor theory
development?
Extent of contribution?
Behaviours and explanation:
deploying frameworks
Within discipline or borrowed?
What if none is appropriate? Validity of
a ‘loose’ framework to anchor theory
development?
Extent of contribution?
27. Selecting the ‘right’ methods:
Qualitative versus quantitative
versus mixed versus multi..?
‘Traditional’ options: surveys,
interviews, and focus groups or
more novel/risky approaches?
Selecting the ‘right’ methods:
Qualitative versus quantitative
versus mixed versus multi..?
‘Traditional’ options: surveys,
interviews, and focus groups or
more novel/risky approaches?
https://lisresearch.org/dream-project/
28. Collecting and analysing data:
Sample site(s)?
Establishing initial contact(s)?
In-site sampling?
Timing?
Site ‘stability’?
Legal/ethical issues?
Expectation of return?
Collecting and analysing data:
Sample site(s)?
Establishing initial contact(s)?
In-site sampling?
Timing?
Site ‘stability’?
Legal/ethical issues?
Expectation of return?
29. What exactly are we contributing?
Not as simple 2 HCL + Na2O = H2O
+ 2 NaCL
‘Unmixing’ ingredients?
Relevance and impact?
What exactly are we contributing?
Not as simple 2 HCL + Na2O = H2O
+ 2 NaCL
‘Unmixing’ ingredients?
Relevance and impact?
31. UK fishing & agriculture
C19th = 22%
C21st = 1%
US farming
C19th = 50%
C21st < 2%
UK fishing & agriculture
C19th = 22%
C21st = 1%
US farming
C19th = 50%
C21st < 2%
32. White collar (knowledge)
work at risk
Disappearance of
‘traditional’ stable, localised
work
Multiple career changes
Established professions
under threat
White collar (knowledge)
work at risk
Disappearance of
‘traditional’ stable, localised
work
Multiple career changes
Established professions
under threat
33.
34. Integration
Not humans or robots
Not humans versus
robots
Humans with robots
Integration
Not humans or robots
Not humans versus
robots
Humans with robots
35. Emerging agendas
What are the implications of the
continued automation of human tasks,
roles and jobs?
How can these be addressed?
Emerging agendas
What are the implications of the
continued automation of human tasks,
roles and jobs?
How can these be addressed?
Is there a role here for information
scientists?
If so, what can we contribute (are we
already contributing):
On basis of existing body of work on
information behaviours in the workplace?
By applying knowledge and techniques
to new/changing employment and
employment environment(s)?
Is there a role here for information
scientists?
If so, what can we contribute (are we
already contributing):
On basis of existing body of work on
information behaviours in the workplace?
By applying knowledge and techniques
to new/changing employment and
employment environment(s)?
36. Groups such as CSI ‘follow the
information’ to make contributions to
national priorities
Economic: e.g. skills development,
innovation, productivity, competitive
advantage, sustainable growth
Societal: community development, social
cohesion, equality, stability
Groups such as CSI ‘follow the
information’ to make contributions to
national priorities
Economic: e.g. skills development,
innovation, productivity, competitive
advantage, sustainable growth
Societal: community development, social
cohesion, equality, stability
37. Watching the workers
Researching information behaviours
in, and for, workplaces
Hazel Hall
Opening keynote: Information Behaviour in
Workplaces
15th
October 2016
ASIST Annual Meeting
Copenhagen, Denmark