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Watching the workers: researching information behaviours in, and for, workplaces

Hazel Hall
Hazel Hall
Hazel HallEmeritus Professor at Edinburgh Napier University

Keynote presentation on researching information behaviours in workplaces delivered at Association for Information Science and Technology (ASIST) Annual Symposium on Information Needs Seeking and Use 2016. Full citation: Hall, H. (2016). Watching the workers: researching information behaviours in, and for, workplace environments. Opening keynote presented at Information behavior in workplaces: Association for Information Science and Technology (ASIST) Annual Symposium on Information Needs Seeking and Use 2016, Copenhagen, Denmark, 15 October 2016.

Watching the workers: researching information behaviours in, and for, workplaces

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Watching the workers
Researching information behaviours
in, and for, workplaces
Hazel Hall
Opening keynote: Information Behaviour in
Workplaces
15th
October 2016
ASIST Annual Meeting
Copenhagen, Denmark
Introducing the speaker
Hazel Hall and Edinburgh Napier University
@hazelh
http://hazelhall.org
#siguse16
Mirifici Logarithmorum Canonis Descriptio
(1614)
John Napier of Merchiston
1 February 1550 - 4 April 1617
Evening lecture and reception
What, if anything, makes knowledge an
improvement over information?
6pm Wednesday 30th
November
Edinburgh
Afternoon doctoral workshop
Research philosophies
Travel/accommodation bursaries for PhD
students
Evening lecture and reception
What, if anything, makes knowledge an
improvement over information?
6pm Wednesday 30th
November
Edinburgh
Afternoon doctoral workshop
Research philosophies
Travel/accommodation bursaries for PhD
students
Watching the workers
Early days
Ad

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Watching the workers: researching information behaviours in, and for, workplaces

  • 1. Watching the workers Researching information behaviours in, and for, workplaces Hazel Hall Opening keynote: Information Behaviour in Workplaces 15th October 2016 ASIST Annual Meeting Copenhagen, Denmark
  • 2. Introducing the speaker Hazel Hall and Edinburgh Napier University
  • 4. Mirifici Logarithmorum Canonis Descriptio (1614) John Napier of Merchiston 1 February 1550 - 4 April 1617
  • 5. Evening lecture and reception What, if anything, makes knowledge an improvement over information? 6pm Wednesday 30th November Edinburgh Afternoon doctoral workshop Research philosophies Travel/accommodation bursaries for PhD students Evening lecture and reception What, if anything, makes knowledge an improvement over information? 6pm Wednesday 30th November Edinburgh Afternoon doctoral workshop Research philosophies Travel/accommodation bursaries for PhD students
  • 11. An early experience of ‘watching the workers’An early experience of ‘watching the workers’
  • 12. The next set of workers watchedThe next set of workers watched
  • 14. Watching the workers Recent and current research in the Centre for Social Informatics
  • 15. Page 15 Centre for Social Informatics 2016/17 8 staff: 1 researcher, 4 lecturers, 1 senior lecturer, 1 associate professor, 1 professor 8 research students: 7 full-time, 1 part-time 1 emeritus professor: Lizzie Davenport 2 visiting professors: Blaise Cronin & Brian Detlor Centre for Social Informatics 2016/17 8 staff: 1 researcher, 4 lecturers, 1 senior lecturer, 1 associate professor, 1 professor 8 research students: 7 full-time, 1 part-time 1 emeritus professor: Lizzie Davenport 2 visiting professors: Blaise Cronin & Brian Detlor
  • 17. Louise Rasmussen PhD Workplace: large European public sector agency charged with economic development Behaviours examined relate to adoption of KM JIS 42(3) 356-368 Louise Rasmussen PhD Workplace: large European public sector agency charged with economic development Behaviours examined relate to adoption of KM JIS 42(3) 356-368 Iris Buunk 3rd year PhD student Workplace: UK public sector Behaviours examined relate to tacit knowledge sharing as facilitated by technology https://theknowledgeexplorer.org/ Iris Buunk 3rd year PhD student Workplace: UK public sector Behaviours examined relate to tacit knowledge sharing as facilitated by technology https://theknowledgeexplorer.org/
  • 18. Bruce Ryan and Peter Cruickshank Workplace: (hyperlocal) government Behaviours examined relate to information use for democratic engagement https://community-knect.net/ Bruce Ryan and Peter Cruickshank Workplace: (hyperlocal) government Behaviours examined relate to information use for democratic engagement https://community-knect.net/ Lynn Killick 3rd year PhD student Workplace: UK public sector Behaviours examined relate to use of census information in public policy making JIS 42(3), 386-395 Lynn Killick 3rd year PhD student Workplace: UK public sector Behaviours examined relate to use of census information in public policy making JIS 42(3), 386-395
  • 19. Lyndsey Jenkins 2nd year PhD student Workplace: to be confirmed Behaviours to be examined relate to workplace learning https://lyndseyjenkins.org/ Lyndsey Jenkins 2nd year PhD student Workplace: to be confirmed Behaviours to be examined relate to workplace learning https://lyndseyjenkins.org/ John Mowbray 3rd year PhD student ‘Workplace’: employers Behaviours examined relate to use of networking and social media to access the labour market https://johnmowbray.org/ John Mowbray 3rd year PhD student ‘Workplace’: employers Behaviours examined relate to use of networking and social media to access the labour market https://johnmowbray.org/
  • 20. Frances Ryan 3rd year PhD student ‘Workplace’: employers Behaviours examined relate to personal online reputation management http://www.justaphd.com/ Frances Ryan 3rd year PhD student ‘Workplace’: employers Behaviours examined relate to personal online reputation management http://www.justaphd.com/
  • 21. Christine Irving Workplace: employers Behaviours examined relate to information literacy and lifelong learning http://www.therightinformation.org/ Christine Irving Workplace: employers Behaviours examined relate to information literacy and lifelong learning http://www.therightinformation.org/
  • 22. (We’ve also been watching ‘ourselves’) (ARA/CILIP Workforce Mapping Project)
  • 24. Watching the workers Challenges to researching information behaviours in, and for, workplaces
  • 25. …through Referencing frameworks Selecting methods Collecting and analysing data Making a contribution Extensions to our work …through Referencing frameworks Selecting methods Collecting and analysing data Making a contribution Extensions to our work We seek to…We seek to…
  • 26. Behaviours and explanation: deploying frameworks Within discipline or borrowed? What if none is appropriate? Validity of a ‘loose’ framework to anchor theory development? Extent of contribution? Behaviours and explanation: deploying frameworks Within discipline or borrowed? What if none is appropriate? Validity of a ‘loose’ framework to anchor theory development? Extent of contribution?
  • 27. Selecting the ‘right’ methods: Qualitative versus quantitative versus mixed versus multi..? ‘Traditional’ options: surveys, interviews, and focus groups or more novel/risky approaches? Selecting the ‘right’ methods: Qualitative versus quantitative versus mixed versus multi..? ‘Traditional’ options: surveys, interviews, and focus groups or more novel/risky approaches? https://lisresearch.org/dream-project/
  • 28. Collecting and analysing data: Sample site(s)? Establishing initial contact(s)? In-site sampling? Timing? Site ‘stability’? Legal/ethical issues? Expectation of return? Collecting and analysing data: Sample site(s)? Establishing initial contact(s)? In-site sampling? Timing? Site ‘stability’? Legal/ethical issues? Expectation of return?
  • 29. What exactly are we contributing? Not as simple 2 HCL + Na2O = H2O + 2 NaCL ‘Unmixing’ ingredients? Relevance and impact? What exactly are we contributing? Not as simple 2 HCL + Na2O = H2O + 2 NaCL ‘Unmixing’ ingredients? Relevance and impact?
  • 30. Watching the workers of the future Who - or what - next?
  • 31. UK fishing & agriculture C19th = 22% C21st = 1% US farming C19th = 50% C21st < 2% UK fishing & agriculture C19th = 22% C21st = 1% US farming C19th = 50% C21st < 2%
  • 32. White collar (knowledge) work at risk Disappearance of ‘traditional’ stable, localised work Multiple career changes Established professions under threat White collar (knowledge) work at risk Disappearance of ‘traditional’ stable, localised work Multiple career changes Established professions under threat
  • 34. Integration Not humans or robots Not humans versus robots Humans with robots Integration Not humans or robots Not humans versus robots Humans with robots
  • 35. Emerging agendas What are the implications of the continued automation of human tasks, roles and jobs? How can these be addressed? Emerging agendas What are the implications of the continued automation of human tasks, roles and jobs? How can these be addressed? Is there a role here for information scientists? If so, what can we contribute (are we already contributing): On basis of existing body of work on information behaviours in the workplace? By applying knowledge and techniques to new/changing employment and employment environment(s)? Is there a role here for information scientists? If so, what can we contribute (are we already contributing): On basis of existing body of work on information behaviours in the workplace? By applying knowledge and techniques to new/changing employment and employment environment(s)?
  • 36. Groups such as CSI ‘follow the information’ to make contributions to national priorities Economic: e.g. skills development, innovation, productivity, competitive advantage, sustainable growth Societal: community development, social cohesion, equality, stability Groups such as CSI ‘follow the information’ to make contributions to national priorities Economic: e.g. skills development, innovation, productivity, competitive advantage, sustainable growth Societal: community development, social cohesion, equality, stability
  • 37. Watching the workers Researching information behaviours in, and for, workplaces Hazel Hall Opening keynote: Information Behaviour in Workplaces 15th October 2016 ASIST Annual Meeting Copenhagen, Denmark