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User Experience
Research-Practice
Interaction
Keith Instone
#UXRPI
instone.org/uxrpi-connectingdots
1
Keith Instone @keithinstone #UXRPI
2
BGSU Computer science →
HCI (research)
Web usability → LIS → IA (practice)
IBM (pract...
Keith Instone @keithinstone #UXRPI
3
The Disciplined Designer
educators.aiga.org/the-disciplined-designer
[INFORMATION ARC...
Keith Instone @keithinstone #UXRPI
4
From Don’t Make Me Think, Steve Krug
Keith Instone @keithinstone #UXRPI
5
Keith Instone @keithinstone #UXRPI
6
Keith Instone @keithinstone #UXRPI
7
Keith Instone @keithinstone #UXRPI
8
Research:
the higher authority for a
practitioner
Keith Instone @keithinstone #UXRPI
9
Research Design Development
Research Practice
Keith Instone @keithinstone #UXRPI
9
Research
“User”
Research
Design Development
Research Practice
Keith Instone @keithinstone #UXRPI
9
Research
“User”
Research
Design Development
“Scientific”
Research
Research Practice
Keith Instone @keithinstone #UXRPI
9
Research
“User”
Research
Design Development
“Scientific”
Research
Research Practice
Si...
Keith Instone @keithinstone #UXRPI
10
Keith Instone @keithinstone #UXRPI
10
Keith Instone @keithinstone #UXRPI
11
Breadcrumb Navigation: Further Investigation of Usage
By Bonnie Lida Rogers and Barb...
Keith Instone @keithinstone #UXRPI
11
Breadcrumb Navigation: Further Investigation of Usage
By Bonnie Lida Rogers and Barb...
Keith Instone @keithinstone #UXRPI
11
Breadcrumb Navigation: Further Investigation of Usage
By Bonnie Lida Rogers and Barb...
Keith Instone @keithinstone #UXRPI
12
Keith Instone @keithinstone #UXRPI
13
How Do Users Really Hold Mobile Devices?
Steven Hoober
uxmatters.com/mt/archives/201...
Keith Instone @keithinstone #UXRPI
13
How Do Users Really Hold Mobile Devices?
Steven Hoober
uxmatters.com/mt/archives/201...
Keith Instone @keithinstone #UXRPI
14
What the $%&#*! is RESEARCH anyway?
Is there value in separating types of research?
...
Keith Instone @keithinstone #UXRPI
15
If you are a user experience practitioner:
What do you wish you had a “scientific” an...
Keith Instone @keithinstone #UXRPI
16
If you are a researcher:
What is the value of engaging with practitioners for you?
A...
Keith Instone @keithinstone #UXRPI
17
What should students be taught about research to
better prepare themselves for the p...
Keith Instone @keithinstone #UXRPI
18
Research culture
“Publish or perish”
Answers narrow questions
Open sharing
Experimen...
Keith Instone @keithinstone #UXRPI
19
Research culture
“Publish or perish”
Answers narrow questions
Open sharing
Experimen...
Keith Instone @keithinstone #UXRPI
20
Research culture
“Publish or perish”
Answers narrow questions
Open sharing
Experimen...
Keith Instone @keithinstone #UXRPI
21
Research culture
“Publish or perish”
Answers narrow questions
Open sharing
Experimen...
Keith Instone @keithinstone #UXRPI
22
Research culture
“Publish or perish”
Answers narrow questions
Open sharing
Experimen...
Keith Instone @keithinstone #UXRPI
23
Keith Instone @keithinstone #UXRPI
24
Keith Instone @keithinstone #UXRPI
25
Keith Instone @keithinstone #UXRPI
26
Karel van der Waarde
Keith Instone @keithinstone #UXRPI
27
Which problem statements
resonate with you?
Do you have more to add?
(Draw me a pict...
Keith Instone @keithinstone #UXRPI
28
Sharon Poggenpohl
Keith Instone @keithinstone #UXRPI
29
New discipline:Translational Developers/Engineers
Don Norman
“Stop pretending that r...
Keith Instone @keithinstone #UXRPI
30
Keith Instone @keithinstone #UXRPI
31
Keith Instone @keithinstone #UXRPI
32
Keith Instone @keithinstone #UXRPI
33
Keith Instone @keithinstone #UXRPI
34
Keith Instone @keithinstone #UXRPI
35
Hubs of activities: People, places (physical, virtual)
and events
Publishing: Better...
Keith Instone @keithinstone #UXRPI
36
From uxdesignpractice.com
Keith Instone @keithinstone #UXRPI
36
From uxdesignpractice.com
Keith Instone @keithinstone #UXRPI
36
From uxdesignpractice.com
Keith Instone @keithinstone #UXRPI
37
Which solutions/ideas resonate
with you?
What is your community doing
well that othe...
Keith Instone @keithinstone #UXRPI
38
How does collaboration happen
across disciplines & professions?
My view: Treat it as...
Keith Instone @keithinstone #UXRPI
39
Thanks!
Keith Instone
keith2014@instone.org
@keithinstone
instone.org
#UXRPI
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User Experience Research-Practice Interaction (at Connecting Dots)

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User Experience Research-Practice Interaction (at Connecting Dots)

  1. 1. User Experience Research-Practice Interaction Keith Instone #UXRPI instone.org/uxrpi-connectingdots 1
  2. 2. Keith Instone @keithinstone #UXRPI 2 BGSU Computer science → HCI (research) Web usability → LIS → IA (practice) IBM (practice) → UX Strategic UX consulting
  3. 3. Keith Instone @keithinstone #UXRPI 3 The Disciplined Designer educators.aiga.org/the-disciplined-designer [INFORMATION ARCHITECTURE][USER EXPERIENCE] [INTERACTION DESIGN]
  4. 4. Keith Instone @keithinstone #UXRPI 4 From Don’t Make Me Think, Steve Krug
  5. 5. Keith Instone @keithinstone #UXRPI 5
  6. 6. Keith Instone @keithinstone #UXRPI 6
  7. 7. Keith Instone @keithinstone #UXRPI 7
  8. 8. Keith Instone @keithinstone #UXRPI 8 Research: the higher authority for a practitioner
  9. 9. Keith Instone @keithinstone #UXRPI 9 Research Design Development Research Practice
  10. 10. Keith Instone @keithinstone #UXRPI 9 Research “User” Research Design Development Research Practice
  11. 11. Keith Instone @keithinstone #UXRPI 9 Research “User” Research Design Development “Scientific” Research Research Practice
  12. 12. Keith Instone @keithinstone #UXRPI 9 Research “User” Research Design Development “Scientific” Research Research Practice Similar methods Different goals
  13. 13. Keith Instone @keithinstone #UXRPI 10
  14. 14. Keith Instone @keithinstone #UXRPI 10
  15. 15. Keith Instone @keithinstone #UXRPI 11 Breadcrumb Navigation: Further Investigation of Usage By Bonnie Lida Rogers and Barbara Chaparro (2003) usabilitynews.org/breadcrumb-navigation-further-investigation-of-usage/ The purpose of this study is to investigate breadcrumb usage by evaluating the following research questions: 1. Do users choose to use breadcrumbs as a navigational tool? 2. Does breadcrumb usage improve navigational efficiency? 3. Does the location of the breadcrumb trail on a page effect usage? 4. Does a breadcrumb trail aid the user’s mental model of the site structure? Forty-five participants (20 male, 25 female) with an average age of 27 (range of 18 to 64) volunteered for the usability study....
  16. 16. Keith Instone @keithinstone #UXRPI 11 Breadcrumb Navigation: Further Investigation of Usage By Bonnie Lida Rogers and Barbara Chaparro (2003) usabilitynews.org/breadcrumb-navigation-further-investigation-of-usage/ The purpose of this study is to investigate breadcrumb usage by evaluating the following research questions: 1. Do users choose to use breadcrumbs as a navigational tool? 2. Does breadcrumb usage improve navigational efficiency? 3. Does the location of the breadcrumb trail on a page effect usage? 4. Does a breadcrumb trail aid the user’s mental model of the site structure? Forty-five participants (20 male, 25 female) with an average age of 27 (range of 18 to 64) volunteered for the usability study....
  17. 17. Keith Instone @keithinstone #UXRPI 11 Breadcrumb Navigation: Further Investigation of Usage By Bonnie Lida Rogers and Barbara Chaparro (2003) usabilitynews.org/breadcrumb-navigation-further-investigation-of-usage/ The purpose of this study is to investigate breadcrumb usage by evaluating the following research questions: 1. Do users choose to use breadcrumbs as a navigational tool? 2. Does breadcrumb usage improve navigational efficiency? 3. Does the location of the breadcrumb trail on a page effect usage? 4. Does a breadcrumb trail aid the user’s mental model of the site structure? Forty-five participants (20 male, 25 female) with an average age of 27 (range of 18 to 64) volunteered for the usability study....
  18. 18. Keith Instone @keithinstone #UXRPI 12
  19. 19. Keith Instone @keithinstone #UXRPI 13 How Do Users Really Hold Mobile Devices? Steven Hoober uxmatters.com/mt/archives/2013/02/how-do-users-really-hold-mobile-devices.php I’ve carried out a fresh study of the way people naturally hold and interact with their mobile devices. For two months, ending on January 8, 2013, I—and a few other researchers—made 1,333 observations of people using mobile devices on the street, in airports, at bus stops, in cafes, on trains and busses—wherever we might see them.
  20. 20. Keith Instone @keithinstone #UXRPI 13 How Do Users Really Hold Mobile Devices? Steven Hoober uxmatters.com/mt/archives/2013/02/how-do-users-really-hold-mobile-devices.php I’ve carried out a fresh study of the way people naturally hold and interact with their mobile devices. For two months, ending on January 8, 2013, I—and a few other researchers—made 1,333 observations of people using mobile devices on the street, in airports, at bus stops, in cafes, on trains and busses—wherever we might see them.
  21. 21. Keith Instone @keithinstone #UXRPI 14 What the $%&#*! is RESEARCH anyway? Is there value in separating types of research? Wikipedia types scientific (hypothesis testing) humanities (historical/context) artistic Karel’s types practical: improve a product, service practice-based: find patterns in small groups academic: generate & validate knowledge
  22. 22. Keith Instone @keithinstone #UXRPI 15 If you are a user experience practitioner: What do you wish you had a “scientific” answer to? Have you tried to find these answers in the research literature? Roadblocks? Successes in applying to your practice?
  23. 23. Keith Instone @keithinstone #UXRPI 16 If you are a researcher: What is the value of engaging with practitioners for you? Any examples where your research got better because of interactions you had with practitioners?
  24. 24. Keith Instone @keithinstone #UXRPI 17 What should students be taught about research to better prepare themselves for the practitioner world?
  25. 25. Keith Instone @keithinstone #UXRPI 18 Research culture “Publish or perish” Answers narrow questions Open sharing Experimentation Corporate culture “Produce or perish” Wants broad answers Strategic advantage Fear of failure
  26. 26. Keith Instone @keithinstone #UXRPI 19 Research culture “Publish or perish” Answers narrow questions Open sharing Experimentation Corporate culture “Produce or perish” Wants broad answers Strategic advantage Fear of failure HCI research culture Publish for researchers Expanding field Status within academia UX practice culture No time for research Rapidly evolving practice Status within corporations
  27. 27. Keith Instone @keithinstone #UXRPI 20 Research culture “Publish or perish” Answers narrow questions Open sharing Experimentation Corporate culture “Produce or perish” Wants broad answers Strategic advantage Fear of failure HCI research culture Publish for researchers Expanding field Status within academia UX practice culture No time for research Rapidly evolving practice Status within corporations Communication Little shared language Speed-of-operation differences Finding (time for) each other Fragmented professional organizations Mapping “answers” to “questions”
  28. 28. Keith Instone @keithinstone #UXRPI 21 Research culture “Publish or perish” Answers narrow questions Open sharing Experimentation Corporate culture “Produce or perish” Wants broad answers Strategic advantage Fear of failure HCI research culture Publish for researchers Expanding field Status within academia UX practice culture No time for research Rapidly evolving practice Status within corporations Knowledge No shared knowledge base Hard to organize research for practical use Multi-/inter-disciplinary Communication Little shared language Speed-of-operation differences Finding (time for) each other Fragmented professional organizations Mapping “answers” to “questions”
  29. 29. Keith Instone @keithinstone #UXRPI 22 Research culture “Publish or perish” Answers narrow questions Open sharing Experimentation Corporate culture “Produce or perish” Wants broad answers Strategic advantage Fear of failure HCI research culture Publish for researchers Expanding field Status within academia UX practice culture No time for research Rapidly evolving practice Status within corporations Education Position of UX within academia Amateur professionals Competing with business for training Knowledge No shared knowledge base Hard to organize research for practical use Multi-/inter-disciplinary Communication Little shared language Speed-of-operation differences Finding (time for) each other Fragmented professional organizations Mapping “answers” to “questions”
  30. 30. Keith Instone @keithinstone #UXRPI 23
  31. 31. Keith Instone @keithinstone #UXRPI 24
  32. 32. Keith Instone @keithinstone #UXRPI 25
  33. 33. Keith Instone @keithinstone #UXRPI 26 Karel van der Waarde
  34. 34. Keith Instone @keithinstone #UXRPI 27 Which problem statements resonate with you? Do you have more to add? (Draw me a picture!)
  35. 35. Keith Instone @keithinstone #UXRPI 28 Sharon Poggenpohl
  36. 36. Keith Instone @keithinstone #UXRPI 29 New discipline:Translational Developers/Engineers Don Norman “Stop pretending that researchers and practitioners speak the same language” Abstractions of Research Practicalities of Practice Research Findings Language of Development & Business Issues to Address with Research Needs of Business
  37. 37. Keith Instone @keithinstone #UXRPI 30
  38. 38. Keith Instone @keithinstone #UXRPI 31
  39. 39. Keith Instone @keithinstone #UXRPI 32
  40. 40. Keith Instone @keithinstone #UXRPI 33
  41. 41. Keith Instone @keithinstone #UXRPI 34
  42. 42. Keith Instone @keithinstone #UXRPI 35 Hubs of activities: People, places (physical, virtual) and events Publishing: Better communication of research to practitioners (bite-sized, comics, co-authoring) Higher education: Team teaching, multi-disciplinary projects in school Influence decision makers: Grant funders & executives (to get at root causes of gap)
  43. 43. Keith Instone @keithinstone #UXRPI 36 From uxdesignpractice.com
  44. 44. Keith Instone @keithinstone #UXRPI 36 From uxdesignpractice.com
  45. 45. Keith Instone @keithinstone #UXRPI 36 From uxdesignpractice.com
  46. 46. Keith Instone @keithinstone #UXRPI 37 Which solutions/ideas resonate with you? What is your community doing well that others can learn from?
  47. 47. Keith Instone @keithinstone #UXRPI 38 How does collaboration happen across disciplines & professions? My view: Treat it as a design project Let’s Connect the Dots to improve the interaction between research & practice!
  48. 48. Keith Instone @keithinstone #UXRPI 39 Thanks! Keith Instone keith2014@instone.org @keithinstone instone.org #UXRPI

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